Damiano Raccanello
London, United Kingdom
Summary
Undergraduate student studying International Relations and Business Management at Oxford Brookes University. Strong communicator with experience working in fast‑paced, customer‑facing environments requiring professionalism, organisation, and the ability to perform under pressure. Multilingual and internationally minded, with a strong interest in sport and practical experience within international business settings.
Overview
3
3
years of professional experience
Work history
Senior Bartender and Barista
Oak and Poppy, Hampstead
Hampstead
2023.08 - 2025.09
- Communicated effectively with customers and colleagues to ensure smooth service during peak hours.
- Trained new staff members effectively, ensuring top-notch service standards were maintained.
- Developed rapport with regular patrons fostering a loyal customer base.
- Hosted guests, seated customers, and handled special requests including dietary and allergy considerations.
- Promoted special events and offers effectively leading to increased footfall on those days.
- Resolved customer complaints promptly to maintain good relationships.
Bartender
The Hayden, Notting Hill
Notting Hill
2024.12 - 2025.02
- Ran the bar independently during the busy Christmas and New Year period.
- Managed drink preparation, keg changes, and service efficiency during high-pressure shifts.
- Assissted in the management of a private event space for corporate parties and events
Bartender
The Summerhouse, Maida Vale
Maida Vale
2023.01 - 2023.08
- Delivered consistent customer service while preparing a variety of drinks including coffee, cocktails, juices, and smoothies.
- Maintained stock levels and bar organisation during busy service periods.
- Built strong interpersonal skills through frequent customer interaction.
- Recommended drinks to customers, increasing overall sales.
Intern
PiniFranco LLP, Farringdon
Farringdon
2022.07 - 2022.07
- Observed client meetings and court hearings, gaining exposure to professional legal environments.
- Assisted with general office administration tasks.
- Delivered a presentation on a legal topic to firm partners, demonstrating research and presentation skills.
Education
BA undergraduate - International Relations and Business Management
Oxford Brookes University
9 2024 - 2026.06
A-Levels - History (A), Psychology (B), Economics (C)
St Marylebone Sixth Form
9 2021 - 6 2023
GCSEs -
Queens Park Community School
9 2016 - 6 2021
Skills
- Client communication and CRM
- Discretion and Confidentiality
- Organisation and operational coordination
- Team collaboration and interpersonal skills
- Microsoft Office: Excel, Word, PowerPoint, Teams
References
References available upon request.
Languages
English
Native
Italian
Native
French
Elementary (A2)
Timeline
Bartender
The Hayden, Notting Hill
2024.12 - 2025.02
Senior Bartender and Barista
Oak and Poppy, Hampstead
2023.08 - 2025.09
Bartender
The Summerhouse, Maida Vale
2023.01 - 2023.08
Intern
PiniFranco LLP, Farringdon
2022.07 - 2022.07
BA undergraduate - International Relations and Business Management
Oxford Brookes University
9 2024 - 2026.06
A-Levels - History (A), Psychology (B), Economics (C)
St Marylebone Sixth Form
9 2021 - 6 2023
GCSEs -
Queens Park Community School
9 2016 - 6 2021