Daly Soudani
Glasgow
Summary
As an individual deeply immersed in the dynamic working world, I have honed a myriad of skills that render me an invaluable asset to any employer. My adaptability is one of my greatest strengths, seamlessly navigating through diverse challenges with finesse and determination. Whether it's mastering new technologies, collaborating with diverse teams, or swiftly adjusting to evolving demands, I excel in every facet of my role. My dedication to excellence and unwavering work ethic ensure that tasks are not only completed efficiently but also exceed expectations.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Front and Back of House
Nandoca
Glasgow
10.2023 - Current
- Welcomed customers into the restaurant with a warm smile, whilst informing them how to order at our establishment, how our allergy precautions are taken seriously and directing our customers to a suitable table.
- Managing a fully booked restaurant with a 60 plus waiting list for hours at a time, maintaining a steady flow of happy customers by ensuring waiting times being kept under a specific acceptable time. This was achieved by taking on the role of team leader and communicating clearly with our kitchen staff, waiters and back of house.
- Assisted hundreds of customers with physical and mental disabilities ensuring they feel safe and comfortable in a new environment guaranteeing their needs are met.Ensuring cutlery and dishes were being washed and continuously restocked in our rush hours.
- Cleared and disinfected tables as soon as customers left, to seat new customers as quickly as possible.
- Completed store opening and closing, shop floor cleaning and till reconciliations.
- Managed customer lines for minimum wait times and high satisfaction.
- Being allocated to operate the tills in extremely busy special occasion days such as Christmas Eve, due to the fact I can ensure customers are being served continuously and effectively without delay.
- Handled extremely delicate situations with difficult customers with a high level of care and attention. Deescalating matters that could have ended badly. With carrying myself in a professional and mature manner, I have always represented the company to the highest of standards.
Store assistant
Harris Grocery
Watford, Hertfordshire
11.2021 - 08.2022
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Shelved and merchandised new products in visually appealing, organised displays to engage customers.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Provided outstanding customer service where I would be continuously praised by customers and left great reviews.
- Maintained spotless store presentation through regular cleaning, organising and tidying.
- Assisted customers with product selection, recommending associated items to increase transaction value.
- Delivered seamless checkout experiences throughout peak business hours, maintaining customer satisfaction.
- Guided customers to locate products or alternative items.
Education
A-Levels - Physics
The Reach Free School
Rickmansworth 09.2020 - 06.2022
A-Levels - Mathematics
The Reach Free School
Rickmansworth 09.2021 - 06.2022
A-Levels - Biology
The Reach Free School
Rickmansworth 09.2020 - 09.2022
Bachelor of Science - Manufacturing Engineering with Managment
University of Strathclyde
Glasgow 09.2022 -
Skills
- Interactive communication skills
- Complaint management
- Stock management
- Retail operations
- Customer checkout
- Customer service
- Product knowledge
Timeline
Front and Back of House
Nandoca
10.2023 - Current
Bachelor of Science - Manufacturing Engineering with Managment
University of Strathclyde
09.2022 -
Store assistant
Harris Grocery
11.2021 - 08.2022
A-Levels - Mathematics
The Reach Free School
09.2021 - 06.2022
A-Levels - Physics
The Reach Free School
09.2020 - 06.2022
A-Levels - Biology
The Reach Free School
09.2020 - 09.2022
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