Dalton Young
Heywood,Manchester
Summary
Accomplished professional with extensive expertise in team leadership, product knowledge and integration, and customer relationship management. Proven track record in KPI tracking, training and development, and HR policies and procedures. Adept at mentoring and coaching, driving organisational success through effective leadership skills.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work history
Manager
EasyBuild Solutions Ltd
Bury
2024.03 - Current
- Assisted in managing operations across UK for installation teams and customers.
- Supported tracking of material usage and spending.
- Communicated effectively with businesses and customers.
- Facilitated weekly meetings to update funders and staff.
- Aided in managing sales teams, installation teams, and canvassing teams.
- Helped procure new business through government-funded schemes and tenders.
- Streamlined communication channels, enhanced internal information flow.
- Successfully delivered on tasks within tight deadlines.
Team leader
Sensee
2021.12 - 2024.03
- Achieved enhanced productivity and quality by fostering a high-performing environment.
- Enabled staff to meet KPIs through effective communication of personal experiences as an agent.
- Effectively managed sickness and adherence, ensuring compliance with established processes.
- Resolved behavioural issues through leadership in investigations and disciplinary meetings with HR support.
- Optimised handling of sensitive situations through regular collaboration with HR.
- Boosted team morale by conducting weekly KPI discussions and building strong relationships.
- Ensured seamless operations by covering for team leaders during annual leave and facilitating necessary meetings.
- Consistently achieved personal KPIs with regular performance reviews alongside SDM.
- Provided critical support on LiveDesk during operational hours, assisting managers and monitoring chats.
Remote Customer Service Advisor
Sensée
2017.10 - 2021.12
- Utilised various databases and systems to support daily operations.
- Trained team members on Sensee Allianz BMW & RAH account.
- Managed live desk queries efficiently for Allianz BMW & RAH account.
- Addressed customer inquiries and ensured timely resolutions.
- Operated under pressure, maintaining customer focus during calls.
- Escalated issues appropriately to resolve customer concerns.
- Collaborated with second line support teams to enhance service.
- Guided junior staff as part of live desk management team.
- Resolved client queries by investigating and providing appropriate solutions.
Office Manager
Ecoshield Conservatory Solutions
Bury
2016.03 - 2017.09
- Taking payments for deposits and completion payments.
- Discussing and identify suitable match for the range of products.
- Creating the customer database and keeping it up to date via MS Excel.
- Planning and purchasing required materials for installations.
- Planning and organising Logistics for installation dates.
- Organizing exhibition shows.
- Investigating and resolving customer complaints.
- Funds management for all aspects of the business.
Education
GCSEs -
Plant Hill Arts College
2003.09 - 2008.06
NVQ Level 3 - Insulation and Building Treatments (Construction) Room in Roof
NOCN
2025.12 - 2026.03
NVQ Level 3 - Insulation and Building Treatments (Construction) Internal Insulation (Walls)
NOCN
2025.12 - 2026.03
NVQ Level 3 - Insulation and Building Treatments (Construction) Insulating Framed Sections of Buildings
NOCN
2025.12 - 2026.03
NVQ Level 2 - Insulation and Building Treatments (Construction) Cold Roof Insulation
NOCN
2025.12 - 2026.03
Skills
- Leadership skills
- Team Leadership
- Product knowledge and integration
- Customer relationship management
- KPI tracking
- Training and Development
- HR policies and procedures
- Mentoring and coaching
Timeline
NVQ Level 3 - Insulation and Building Treatments (Construction) Room in Roof
NOCN
2025.12 - 2026.03
NVQ Level 3 - Insulation and Building Treatments (Construction) Internal Insulation (Walls)
NOCN
2025.12 - 2026.03
NVQ Level 3 - Insulation and Building Treatments (Construction) Insulating Framed Sections of Buildings
NOCN
2025.12 - 2026.03
NVQ Level 2 - Insulation and Building Treatments (Construction) Cold Roof Insulation
NOCN
2025.12 - 2026.03
Manager
EasyBuild Solutions Ltd
2024.03 - Current
Team leader
Sensee
2021.12 - 2024.03
Remote Customer Service Advisor
Sensée
2017.10 - 2021.12
Office Manager
Ecoshield Conservatory Solutions
2016.03 - 2017.09
GCSEs -
Plant Hill Arts College
2003.09 - 2008.06