Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Dalila Mendes

London,London

Summary

A dedicated professional with a strong focus on trust building, collaborative working, and empathy and understanding. Demonstrates exceptional skills in workload balancing and enthusiastic learning. Committed to continuous improvement and fostering positive relationships within teams.

Overview

4
4
years of professional experience
1
1
year of post-secondary education

Work history

cocktail waitress

Firmdale Hotels
02.2023 - 07.2025
  • Provided excellent customer care, leading to repeat patronage from satisfied customers.
  • Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
  • Managed reservations effectively, reducing wait times for guests.
  • Enhanced customer satisfaction by attentively taking orders and promptly serving cocktails.
  • Built rapport with customers through friendly, personable interactions.
  • Upheld high standards of personal appearance and grooming for professional presentation.

Packer

The Best Connection
London, United Kingdom
10.2023 - 01.2024
  • Improved order fulfilment by accurately packaging products for delivery.
  • Loaded trucks carefully with packed orders, reducing potential damage during transport.
  • Utilised latest packing methods to minimise breakage during transit.
  • Ensured safe transportation by properly securing packages on pallets.
  • Executed careful inspection of items for damage, ensuring customer satisfaction.

Sales assistant

JD Sports
London
03.2021 - 06.2021
  • Built strong relationships with regular customers for repeat business.
  • Offered personalised shopping advice to enhance customer experiences.
  • Ensured stock replenishment in a timely manner to maintain product availability.
  • Fostered a welcoming store environment by maintaining clean and well-organised displays.

Education

NVQ Level 3 - HEALTH AND SOCIAL CARE

Anglia Ruskin University
London
09.2021 - 06.2022

Skills

  • Trust building
  • Collaborative working
  • Empathy and understanding
  • Workload balancing
  • Enthusiastic learning
  • Enthusiastic learner

Languages

Portuguese
Native

Timeline

Packer

The Best Connection
10.2023 - 01.2024

cocktail waitress

Firmdale Hotels
02.2023 - 07.2025

NVQ Level 3 - HEALTH AND SOCIAL CARE

Anglia Ruskin University
09.2021 - 06.2022

Sales assistant

JD Sports
03.2021 - 06.2021

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Dalila Mendes