Dalia Barbuskiene
Grantham,Lincolnshire
Summary
Talented Supervisor with excellent issue and conflict resolution skills, bringing more than 15 years of experience driving team and organisational success. Highly effective and knowledgeable in process improvement and inventory control.
Accomplished Supervisor drives success and directs high-producing teams while bolstering morale. Experienced in using cost-reduction methods and streamlining production processes. Focused on meeting customer expectations and achieving company goals.
Overview
29
29
years of professional experience
Work history
Sales administrator Level 2
Currys Repair Centre
Newark on Trent, Nottinghamshire
2023.03 - Current
- Managed client database to ensure accurate record-keeping.
- Facilitated smooth running of sales department by tackling administrative tasks promptly.
- Coordinated with the sales team, enhancing overall productivity.
- Maintained effective communication between sales and other departments.
- Provided comprehensive product information to potential customers, resulting in increased sales leads.
- Handled sensitive client information with strict confidentiality boosting trust relationship with clients.
- Delivered outstanding administrative support for smooth sales operations.
- Facilitated preparation of contracts, assisting in closing deals effectively.
- Responded to inbound customer email, telephone and social media enquiries promptly.
- Updated sales records promptly and precisely for reliable reporting.
- Prepared and distributed customer quotes within target timeframes.
- Resolved customer queries using in-depth product and service knowledge.
- Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
Sales/repairs Administrator Level 1
Job Talent Agency
Newark on Trent, Nottinghamshire
2022.09 - 2023.03
- Assisted senior administrators to effectively coordinate large-scale events.
- Resolved minor technical issues swiftly avoiding unnecessary delays in workflow.
- Contributed towards positive work environment by maintaining cleanliness and orderliness in shared spaces.
- Organised important company meetings, leading to improved communication across departments.
- Prepared detailed reports for streamlined decision-making processes using various software applications proficiently.
- Increased efficiency of document retrieval with a well-organised filing system.
- Answered inbound phone calls, resulting in excellent customer service provided to clients.
- Processed expense reports, resulting in accurate financial records maintained consistently.
- Sorted incoming mail promptly, reducing clutter and improving organisation in the workplace.
- Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
Supervisor/Coordinator
Micronclean LTD
Grantham, Lincolnshire
2006.01 - 2022.08
- Built customer retention and satisfaction by delivering top-quality service.
- Managed staff rotas, planning workloads effectively and strategically.
- Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
- Planned, organised and monitored resources for efficient use of labour, equipment and materials.
- Set and managed operational schedules with proper coverage to meet customer service demands.
- Demonstrated ability to assess risk and respond to issues appropriately, eliminating workplace accidents and incidents.
- Performed thorough quality and safety checks, ensuring all specifications were strictly adhered to.
- Priced and displayed items clearly and correctly, enabling ease of retrieval for customers.
- Dealt with customer complaints and rectified product and service issues.
- Collaborated with multidisciplinary teams to deliver projects and uphold company standards.
- Successfully led high-volume teams to achieve KPI targets and other department metrics.
- Interviewed, hired and trained employees on procedures and requirements, maintaining competent, high-performing teams.
- Achieved order processing and delivery time targets through smooth warehouse operations.
- Guided and coached staff to achieve individual growth and sales production targets.
- Maintained clean, organised working areas to create positive, productive environments with minimal risk.
- Identified operational problems and proposed solutions to management, improving service efficiency.
- Planned and scheduled weekly meetings, generating thorough agendas and minutes to promote efficiency.
- Set up appointments with customers and oversaw main department diaries.
- Strategically allocated resources across 26 of staff to maximise cost-effectiveness.
- Demonstrated proficiency in Microsoft Office applications including Teams, PowerPoint and Access to execute weekly presentations.
- Led and managed administrative staff to maintain smooth daily operations.
- Planned revenue generation strategies designed for growth.
- Manual handling trainings
Quality Inspector
Ekranas LTD
Lithuania
2000.01 - 2005.09
- Conducted thorough inspections on first articles, customer returns and staged products for policy compliance.
- Verified supplier certificates and generated final conformance certificates before sign-off and shipping.
- Inspected products against quality and operations processes such as calibration, verification of batch records, minimising returns.
- Performed accurate physical and visual inspections of raw materials, components and subassemblies according to inspection plans to guarantee cohesive outputs.
- Issued acceptance and rejection tags based on inspection outcomes.
- Executed product identification and traceability activities, initiating routing of paperwork to ensure purchasing, inventory and accounting records remained accurate.
- Checked raw materials' quality met manufacturing requirements.
- Created detailed reports.
- Inspected and maintained production machinery and parts for optimised productivity.
Nursery Assistant
Zibute LTD
Lithuania
1998.02 - 1999.12
- Supported children's development with learning-through-play activities, aiding social, emotional and educational growth.
- Built positive relationships with parents, communicating regular updates on children's activity and wellbeing.
- Gave direct instructions to manage behaviour, maintaining positive learning environments.
- Coordinated age-appropriate activities to enhance learning development, including art, music and physical pursuits.
- Created caring bonds with children for comfort and safety within nursery.
- Applied key person approach to enhance child development.
- Monitored interactions within group settings, encouraging sharing and cooperation to facilitate positive socialisation.
- Delivered open day events and parents' evenings with strong engagement techniques.
- Thoroughly cleaned and disinfected play areas to control health risks.
- Provided outstanding levels of care, receiving continued praise for children's happiness and development.
- Prepared nutritious meals and snacks, carefully adhering to individual dietary requirements and portioning standards.
- Applied positive reinforcement and disciplinary techniques to improve behaviour and guide social development.
Education
Level 2 - Safe Moving And Handling
PIB risk management
10.2018
Certificate - Manual Handling Train the Trainer
PIB risk management
10.2018
Certificate - Managing Safely
IOSH
03.2018
Certificate - Developing Winning Teams
Impellus Business Performance Training
02.2014
Certificate - Leadership Skills Development
Impellus Business Performance Training
02.2013
Certificate - Automated External Defibrillator And Basic Life Support Course
CPD
01.2013
VTCT Level 3 - Massage therapy
Newark College
Newark06.2010
NVQ Level 3 - Sports, psychology
Olympic Sports High Level College
Lithuania06.1990
Skills
- Inspiring leadership
- Contract management
- Strategic consultancy
- Customer service
- Operations management
- Issue resolution
- Financial management
- Office 365 proficient
- Data collection and analysis
- Business analysis
- Team supervision
- Project budgeting
- Customer rapport
- Motivational communication
- Employee management
- Target-driven
- HR policies and procedures
- Client relationship building
- Task delegation
- Email inbox management
- Deadline management
- Financial risk analysis
- Positive reinforcement
- Hygiene control
- Dedicated hard-worker
- Outstanding communication
- Team player
Timeline
Sales administrator Level 2
Currys Repair Centre
2023.03 - Current
Sales/repairs Administrator Level 1
Job Talent Agency
2022.09 - 2023.03
Supervisor/Coordinator
Micronclean LTD
2006.01 - 2022.08
Quality Inspector
Ekranas LTD
2000.01 - 2005.09
Nursery Assistant
Zibute LTD
1998.02 - 1999.12
Level 2 - Safe Moving And Handling
PIB risk management
Certificate - Manual Handling Train the Trainer
PIB risk management
Certificate - Managing Safely
IOSH
Certificate - Developing Winning Teams
Impellus Business Performance Training
Certificate - Leadership Skills Development
Impellus Business Performance Training
Certificate - Automated External Defibrillator And Basic Life Support Course
CPD
VTCT Level 3 - Massage therapy
Newark College
NVQ Level 3 - Sports, psychology
Olympic Sports High Level College