Dale Rowley

Working from home Travelling throughout the midlands area providing extra cover where needed inspecting damaged vehicles and farm and industrial plant equipment for insurance and assessments purposes ,

Identifying mechanical frailer and human error . preparing reports daily for insurance approval . liaison with workshop personnel to save time and costs where needed . Assessment on high end vehicles ,and commercial vehicles

• Communicated with customers to manage expectations of costs and timescales.
• Visited various sites to assess and record damage.
• Negotiated settlements with insurers or appointed loss adjusters.
• Developed strong working relationships to help expedite desired repair outcomes.
• Quantified claims in detail to achieve maximum effect.
• Assisted with scope reviews and report queries as part of project management approval
• Handled claims on behalf of insurance companies covering losses
• Evaluated damage in methodical and measured way to guarantee objectivity.
• AQP Qualified person

Hiab Driver delivering and collecting various Road and plant materials on behalf of the Company

• Managed heavy loads safely, adhering to weight limits and securement guidelines.
• Ensured customer satisfaction with professional delivery service.
• Worked long hours without compromising on work quality or safety.
• Assisted in loading and unloading of cargo, ensuring safety and efficiency.
• Collaborated effectively with dispatch team for efficient routing and scheduling.
• Operated HGVs according to UK road laws and regulations, guaranteeing safe use.

Currently presents vehicles for HGV MOTs for Scania Dealership.

Demonstrating strong regulatory professional approach working along side DVSA to Odera to there Strict Inspection. making sure vehicles are presented correctly to pass there Annual test

• Enhanced customer satisfaction by providing expert advice on vehicle maintenance.
• Collaborated effectively with team members, fostering positive work environment.
• Adhered strictly to company policies and procedures during all tasks performed on vehicles
• Displayed excellent attention to detail during fault diagnosis processes, identifying potential problems before they escalated into major issues.
• Communicated clearly with clients about required repairs, gaining their trust and confidence.
• Worked with team members to coordinate workflow and complete high-volume services in busy environments.
• Tested recently repaired equipment and machinery to verify repair quality.

Responsibilities included overnight and weekend deliveries from the Hinckley depot to various locations, ensuring timely transport of goods across the warehouse network.

* Operated HGVs in strict adherence to UK road regulations,

prioritizing safety.

* Optimized delivery routes based on real-time traffic

conditions, consistently exceeding turnaround targets.

* Conducted comprehensive vehicle inspections before and

during transit to guarantee safety and compliance.

* Transported high-value pharmaceuticals and medical supplies, ensuring on-time delivery in perfect condition.

* Maintained professional communication with clients.

• Provided high-end service by anticipating passenger requirements.
• Actively listened to client requests-ensured a personalised journey each time.
• Ensured punctuality by maintaining vehicle in top condition and adhering to schedules.
• Utilised GPS systems efficiently to navigate through unfamiliar areas without delays.
• Delivered VIP clients safely to destinations using extensive knowledge of city streets and landmarks.
• Maintained clean driving record for safety assurance.
• Conducted routine vehicle checks, ensuring optimal performance.
• Adhered strictly to privacy policies, maintained confidentiality at all times.
• Communicated effectively to coordinate pick-ups and drop-offs.
• Improved efficiency with proactive route planning and traffic monitoring.
• Enhanced customer satisfaction with courteous and professional behaviour.
• Kept calm under pressure when dealing with difficult situations or individuals on the job.
• Cultivated client trust through discreet handling of confidential information.
• Accepted and organised work requests using company app.
• Applied knowledge of GPS mapping and local traffic conditions to plan efficient, disruption-free routes.

Owned and operated a comprehensive property maintenance and building repair company, specializing in diverse services from minor repairs to large-scale renovations and refits.

Provided dedicated maintenance engineering services for a prominent nightclub, ensuring optimal functionality of sound, lighting, and facility systems.

Managed projects independently while effectively collaborating with contractors and colleagues to ensure seamless project delivery and client satisfaction.

Prepared accurate job quotes and proposals for diverse projects.

Performed advanced electrical fault-finding and repairs.

Executed skilled plastering, painting, carpentry, plumbing, welding, and paint spraying.

Installed and commissioned various air conditioning systems."

Coordinated and managed on-site material deliveries to optimize project timelines.

Leveraged extensive multi-skilled expertise to provide polite and professional service. Provided diverse handyman and maintenance services for key clients including Oak Tree Lettings, Kara Healthcare, and RSPCA Woodside.

Business Owner

Excell Air Conditioning - Leicester, (08/2000 - 05/2013)

* Founded and managed Excell Air Conditioning, overseeing all operations and leading a team of five subcontractors.

* Secured and managed contracts with high-profile clients, including Tesco, Asda, and Leicester City Football Club, demonstrating strong client relationship management and project delivery skills.

* Achieved significant business growth and profitability, resulting in the acquisition of a fleet of stretched limousines Vehicles.

* Provided expert technical guidance and leadership, ensuring high standards of installation, maintenance, and repair of air conditioning and refrigeration systems.

* Implemented operational management systems to streamline maintenance processes and improve efficiency and less downtime

Practical skills

Decommission of various equipment from cars to commercial and industrial units

Site experience on major projects working as a contractor , Fitting air conditioning and various Equipment

As well as installing we have a operational management system, to which we would manage the maintenance side of the equipment and

Conducted repairs to restore functionality of a variety of air conditioning systems, including split systems, VRVs and VRFs.

Analysed electrical and fluid schemes and piping diagrams to test, troubleshoot and repair

systems to job specifications.

Guaranteed maximum client satisfaction, working overtime to provide reactive attendance to emergency callouts.

Completed preventive maintenance on refrigerators and freezers.

Recycled and charged refrigerants.

Tested air conditioning and refrigeration equipment and to verify proper operation.

Collaborated with plant engineer to resolve escalated HVAC and refrigeration issues.

Maintained and serviced HVAC systems and refrigeration equipment.

Built strong client relationships, led to repeat business and referrals.

Utilized social media platforms for effective brand promotion and customer engagement.Streamlined business processes to enhance operational efficiency.

Spearheaded marketing campaigns for brand awareness.

• Carrying out estimate for customers and insurance purposes
• Repaired damaged body parts for seamless restoration of vehicles.
• Rebuilding the vehicle to the same spec the day it left the production line
• Achieved high customer satisfaction with meticulous workmanship on body repairs.
• Panel beater coop transport division
• Operated [Tool] and [Tool] to repair damaged bodywork with [Number]% success.
• Removed damaged panels and parts for replacement or repair.
• Hammered out and smoothed dents in bodywork with care and precision.
• Aligned and adjusted vehicle braking system, wheels and headlights.
• Provided customers with cost estimates for repair.
• Installed and repaired seats, seatbelts and other interior fittings.

• Responsibilities maintaining and looking after cars and lorries and funeral vehicles to very I standards also repairs to fleet Vehicles
• Accomplishments maintaining vehicles to very high standards also obtained knowledge of paint & refinishing skills for modern day motors

Skills

• Used body repair techniques, fabrication of panels welding ,Sanding grinding pre paint preparation, refinishing
• Polishing and machine Mopping to the highest level
• Performed preventative and routine maintenance to retain reliability of spraying equipment.
• Managed own workload to complete tasks within deadlines.
• Mixed and applied paint, constantly verifying colour codes met customer requirements.
• Checked quality of completed work, identifying and resolving any defects.
• Welded new or repaired panels into place, enhancing structural integrity of vehicles.

• Completed a Four year Training Program with a Ford Main Dealership Repair Centre also attend Charles Keene college Leicester to obtain a City and Guilds Qualification in Vehicle body repair.

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