Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Daisy Porritt

Garstang,Lancashire

Summary

Customer-focused person with the ability to manage schedules efficiently, maintain positive client relationships, and deliver exceptional customer service.


Skilled in multitasking, time management, and problem solving with creativity and innovation. Confident at using booking systems and ensuring attention to detail, whilst maintaining a positive attitude. Committed to providing tailored solutions to meet customer needs.

Overview

4
4
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work History

Hairdresser

Crimpers Hair Studio
Garstang, Lancashire
04.2024 - Current
  • Increased repeat business by providing high-quality personalised service and exceeding customer expectations.
  • Adapt quickly to keep up with new trends, ensuring relevance in the competitive market.
  • Work well in a team but equally competent to work individually when necessary.
  • Excellent customer service and communication skills with colleagues and clients.
  • Very good planning and organisation skills.
  • Manage a busy schedule and react quickly to cancellations, to make sure all available time slots are filled and minimise appointment delays.
  • Work well under pressure, dealing with difficult clients requiring complex styles.

Hairdresser trainee

Crimpers Hair Studio
Garstang, Lancashire
05.2021 - 04.2024
  • Great knowledge and confidence on how to communicate with clients over the phone.
  • Always making sure to follow instructions from senior staff members and putting this into action straight away.
  • Manage appointments/ taking bookings promptly to enhance business clientele.
  • Made sure to always maintain professionalism with clients in all aspects whilst providing quality customer service and building strong relationships with loyal customers.
  • Demonstrate strong teamwork to ensure a smooth flowing day in the salon for both stylists and clients.

Front of house team member

Dantes Italian Takeaway
Garstang, Lancashire
03.2021 - 09.2021
  • Maintained high standards of customer service during peak times.
  • Handled complaints effectively, resulting in increased customer satisfaction.
  • Balanced multiple tasks whilst maintaining top-quality customer service.
  • Managed card and cash transactions promptly and accurately, minimising customer waiting time whilst ensuring accurate financial records.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Attentively took orders from customers in person and over the phone, with accuracy to minimise risk of negative customer ratings.

Education

NVQ Level 2 - Hairdressing

Preston College
Preston
09.2022 - 04.2024

GCSEs -

Garstang Community Academy
United Kingdom
09.2017 - 07.2022

Skills

  • Patient with customers
  • Excellent time management
  • Very good listener
  • Keen to learn & improve
  • Customer service & client relations
  • Attention to detail
  • Positive attitude
  • Multitasking capability
  • Familiarity with booking systems
  • Creativity and innovation to solve problems
  • Efficient schedule management

Affiliations

  • Walking
  • Hiking
  • Running (5k)
  • Socialising with friends & family

Certification

Full clean driving licence

References

References available upon request.

Timeline

Hairdresser

Crimpers Hair Studio
04.2024 - Current

NVQ Level 2 - Hairdressing

Preston College
09.2022 - 04.2024

Hairdresser trainee

Crimpers Hair Studio
05.2021 - 04.2024

Front of house team member

Dantes Italian Takeaway
03.2021 - 09.2021

GCSEs -

Garstang Community Academy
09.2017 - 07.2022

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Daisy Porritt