Daisy Porritt
Garstang,Lancashire
Summary
Customer-focused person with the ability to manage schedules efficiently, maintain positive client relationships, and deliver exceptional customer service.
Skilled in multitasking, time management, and problem solving with creativity and innovation. Confident at using booking systems and ensuring attention to detail, whilst maintaining a positive attitude. Committed to providing tailored solutions to meet customer needs.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Hairdresser
Crimpers Hair Studio
Garstang, Lancashire
2024.04 - Current
- Increased repeat business by providing high-quality personalised service and exceeding customer expectations.
- Adapt quickly to keep up with new trends, ensuring relevance in the competitive market.
- Work well in a team but equally competent to work individually when necessary.
- Excellent customer service and communication skills with colleagues and clients.
- Very good planning and organisation skills.
- Manage a busy schedule and react quickly to cancellations, to make sure all available time slots are filled and minimise appointment delays.
- Work well under pressure, dealing with difficult clients requiring complex styles.
Hairdresser trainee
Crimpers Hair Studio
Garstang, Lancashire
2021.05 - 2024.04
- Great knowledge and confidence on how to communicate with clients over the phone.
- Always making sure to follow instructions from senior staff members and putting this into action straight away.
- Manage appointments/ taking bookings promptly to enhance business clientele.
- Made sure to always maintain professionalism with clients in all aspects whilst providing quality customer service and building strong relationships with loyal customers.
- Demonstrate strong teamwork to ensure a smooth flowing day in the salon for both stylists and clients.
Front of house team member
Dantes Italian Takeaway
Garstang, Lancashire
2021.03 - 2021.09
- Maintained high standards of customer service during peak times.
- Handled complaints effectively, resulting in increased customer satisfaction.
- Balanced multiple tasks whilst maintaining top-quality customer service.
- Managed card and cash transactions promptly and accurately, minimising customer waiting time whilst ensuring accurate financial records.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Attentively took orders from customers in person and over the phone, with accuracy to minimise risk of negative customer ratings.
Education
NVQ Level 2 - Hairdressing
Preston College
Preston 2022.09 - 2024.04
GCSEs -
Garstang Community Academy
United Kingdom 2017.09 - 2022.07
Skills
- Patient with customers
- Excellent time management
- Very good listener
- Keen to learn & improve
- Customer service & client relations
- Attention to detail
- Positive attitude
- Multitasking capability
- Familiarity with booking systems
- Creativity and innovation to solve problems
- Efficient schedule management
Affiliations
- Walking
- Hiking
- Running (5k)
- Socialising with friends & family
Certification
Full clean driving licence
References
References available upon request.
Timeline
Hairdresser
Crimpers Hair Studio
2024.04 - Current
NVQ Level 2 - Hairdressing
Preston College
2022.09 - 2024.04
Hairdresser trainee
Crimpers Hair Studio
2021.05 - 2024.04
Front of house team member
Dantes Italian Takeaway
2021.03 - 2021.09
GCSEs -
Garstang Community Academy
2017.09 - 2022.07