Daisy Diana Clark
Buckie
Summary
Dedicated healthcare professional with expertise in infection control, aseptic procedures, and patient-centred care. Demonstrates exceptional skills in patient privacy and confidentiality, direct patient care, and comprehensive patient assessments. Proficient in charting, clinical documentation, and managing patient records with a strong focus on data confidentiality. Committed to delivering first-class patient care through outstanding communication and effective caseload management. Aspires to enhance healthcare delivery by adhering to best practices in infection prevention and control.
Overview
20
20
years of professional experience
Work history
Healthcare support worker
Parklands Care Homes
Keith, Moray
01.2022 - 01.2025
- Supported the implementation of care plans tailored to individual residents needs.
- Monitored vital signs of residents under supervision of registered nurse, ensuring well-being.
- Worked closely with multidisciplinary team to deliver holistic care.
- Prepared meals according to individual dietary requirements, promoting good nutrition.
- Improved patient comfort by assisting with daily personal hygiene tasks.
- Provided emotional support for residents and their families during difficult times.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
- Provided companionship and emotional support to distressed or lonely residents.
- Attended mandatory training courses on regular basis to keep skills updated.
- Ensured timely delivery of meals and refreshments, maintaining hydration levels of patients.
- Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
Mobile Catering Proprietor
Self Employed - Daisy's Diner
Portknockie, Moray
04.2008 - 11.2014
- Carried out day-to-day duties accurately and efficiently.
- Displayed energy and enthusiasm in fast-paced environment.
- Monitored and updated stock levels and inventory databases.
- Replenished stock and processed deliveries to maximise product availability.
- Applied positive customer service approach to increase satisfaction levels.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Supported team by demonstrating respect and willingness to help.
- Managed teams by overseeing hiring, training and professional growth of employees.
Caller Agent
Vertex- Vodafone
Foress, Moray
03.2005 - 12.2007
- Increased revenue by upselling and recommending products.
- Designed digital and print materials to engage audiences.
- Supported team by demonstrating respect and willingness to help.
- Reviewed customer history to recommend appropriate products and services.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Handled high volume calls to address customer inquiries and concerns.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Education
HND Health Studies -
Robert Gordon University
Aberdeen, AberdeenshireHNC Care and Administrative Practice -
Moray College
Elgin, MorayAccess to Nursing - Higher Care / Higher Psychology / Higher Human Biology
Moray College
Elgin, MorayNC Child Health and Social Care -
Moray College
Elgin, MorayshireBachelor of Science - Paramedicine
Robert Gordon University
Aberdeen 09.2023 -
Skills
- Infection control and aseptic procedures
- Patient privacy and confidentiality
- Direct patient care
- Patient assessments
- Care plan adherence
- Charting and clinical documentation
- Patient record management
- Data confidentiality
- Infection Prevention and Control
- Outstanding communication
- Caseload management
- Charting and reporting
- Vital signs
- Patient-centred care
- First-class patient care
References available on request
Timeline
Bachelor of Science - Paramedicine
Robert Gordon University
09.2023 -
Healthcare support worker
Parklands Care Homes
01.2022 - 01.2025
Mobile Catering Proprietor
Self Employed - Daisy's Diner
04.2008 - 11.2014
Caller Agent
Vertex- Vodafone
03.2005 - 12.2007
HND Health Studies -
Robert Gordon University
HNC Care and Administrative Practice -
Moray College
Access to Nursing - Higher Care / Higher Psychology / Higher Human Biology
Moray College
NC Child Health and Social Care -
Moray College
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