Daisy Thurman
Freshwater,Isle of Wight
Summary
Customer-focused professional with diverse experience in service delivery and issue resolution. Contributes to customer satisfaction and loyalty through effective interaction management. Collaborates with team members to maintain efficiency in fast-paced environments. Provides reliable administrative support, showcasing strong planning and time management skills to enhance office operations.
Overview
4
4
years of professional experience
Work History
Takeaway Assistant
Sunbo
11.2023 - 07.2026
- Maintained excellent customer satisfaction by preparing takeaway meals on time and to high-quality standards.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Assisted in preparing multiple food orders in busy kitchen, meeting tight deadlines in fast-paced environments.
- Managed food preparation tasks, adhering to hygiene and safety standards to maintain quality.
- Packaged take-away orders meticulously, ensuring food presentation and temperature were maintained.
- Managed the processing of cash and card payments at the checkout, providing correct change for cash purposes.
- Resolved customer complaints to maintain satisfaction and business loyalty.
- Recommended menu items and beverages based on customer preferences and dietary restrictions, enhancing customer experience.
- Advised customers on possible wait times and kitchen delays to manage expectations.
- Responded to phone inquiries with professionalism and clarity, accurately recording and confirming reservations promptly.
Front of House Team Member
Tapnell Farm
06.2025 - 04.2026
- Provided warm, friendly welcome to visitors, maintaining an excellent first impression.
- Handled customer enquiries and complaints with empathy and professionalism, resolving issues swiftly and ensuring customer satisfaction while escalating complex operational concerns to management.
- Supported team members during rush hours, enhancing service delivery and fostering a collaborative environment.
- Processed payments accurately, handling cash, card transactions, and splitting bills as requested by customers.
Ice Cream Server
Isle of Wight ice cream
06.2024 - 09.2024
- Served customers efficiently, taking orders and processing payments with accuracy and speed.
- Engaged customers with bubbly personality to foster positive rapport and enhance their experience.
- Served a variety of ice cream flavours, toppings, and cones to meet diverse customer preferences.
- Operated ice cream machines and equipment, ensuring smooth and efficient service.
- Operated cash register to efficiently process transactions and provide accurate change to customers.
- Conducted regular cleaning and maintenance of serving area and equipment.
- Monitored freezer temperatures to ensure ice cream was stored at optimal conditions.
Waitress
Chessel pottery
05.2022 - 05.2023
- Facilitated a welcoming atmosphere, engaging in friendly conversation with guests to enhance their dining experience.
- Actively listened to customers to fully understand requests and address concerns.
- Gave clear instructions to kitchen staff on customer preferences and special dietary needs.
- Kept dining area tidy, clearing tables and resetting them for new guests in a timely manner.
- Cleared rubbish and used dishes from customer tables to maintain cleanliness.
- Polished bar glasses and cutlery, maintaining excellent bar presentation.
- Assisted in opening and closing duties, including cleaning tasks and preparing the dining area for service.
- Promoted safe working environment by implementing regulatory standards, policies and guidelines.
Education
A-Levels - Business
Cowes Enterprise College
Isle of Wight 01-2026
A-Levels - Sociology
Cowes Enterprise College
Isle of Wight01-2026
A-Levels - English language
Cowes Enterprise College
Isle of Wight 01-2026
GCSEs - Physical Education
Cowes Enterprise College
Isle of Wight 01-2024
GCSEs - English Language
Cowes Enterprise College
Isle of Wight 01-2024
GCSEs - English Literature
Cowes Enterprise College
Isle of Wight 01-2024
GCSEs - Business
Cowes Enterprise College
Isle of Wight 01-2024
GCSEs - Spanish
Cowes Enterprise College
Isle of Wight 01-2024
GCSEs - Geography
Cowes Enterprise College
Isle of Wight 01-2024
GCSEs - Maths
Cowes Enterprise College
Isle of Wight 01-2024
GCSEs - Science Dual award
Cowes Enterprise College
Isle of Wight 01-2024
Skills
- Transaction management
- Cash handling
- Time management
- Team collaboration
- Efficient work pace
- Patient and calm nature
Hobbies and interests
- I play golf often and enjoy baking.
Timeline
Front of House Team Member
Tapnell Farm
06.2025 - 04.2026
Ice Cream Server
Isle of Wight ice cream
06.2024 - 09.2024
Takeaway Assistant
Sunbo
11.2023 - 07.2026
Waitress
Chessel pottery
05.2022 - 05.2023
A-Levels - Business
Cowes Enterprise College
A-Levels - Sociology
Cowes Enterprise College
A-Levels - English language
Cowes Enterprise College
GCSEs - Physical Education
Cowes Enterprise College
GCSEs - English Language
Cowes Enterprise College
GCSEs - English Literature
Cowes Enterprise College
GCSEs - Business
Cowes Enterprise College
GCSEs - Spanish
Cowes Enterprise College
GCSEs - Geography
Cowes Enterprise College
GCSEs - Maths
Cowes Enterprise College
GCSEs - Science Dual award
Cowes Enterprise College