Daisy Rafferty
Codsall
Summary
Dedicated professional with expertise in reception and office administration, complemented by strong customer service skills and a solid foundation in hospitality and beauty. Demonstrates effective communication, time management, and punctuality, ensuring a professional appearance at all times. Known for a creative and organised approach to tasks, aiming to leverage these skills in a dynamic environment to enhance operational efficiency.
Overview
4
4
years of professional experience
Work history
Hair Stylist
Self Employed
Wolverhampton , West Midlands
2025.10 - Current
- Specialised in event hairstyling and intricate updos, delivering bespoke looks for weddings, parties, and special occasions
- Expert in hair extension application and blending, ensuring natural, seamless finishes tailored to individual client needs
- Skilled in professional blow-drying techniques, creating long-lasting volume, smooth finishes, and styled looks for a variety of hair types
- Built strong client relationships through personalised consultations, consistently achieving high satisfaction and repeat bookings
- Maintained up-to-date knowledge of current hair trends, tools, and techniques to deliver modern, fashion-forward styles
Reception & Office Administrator
Boparan Private Office
Birmingham
2025.07 - 2025.09
- Having held several roles across the Boparan restaurant group, I was recently appointed to a central office-based position, supporting the Office & Human Resources Manager.
- Key Responsibilities:
- Welcoming and managing visitors with a warm, professional approach
- Coordinating meeting room bookings and ensuring rooms are set up and presentable
- Handling filing, scanning, and post distribution
- Assisting with employment checks and onboarding processes
- Maintaining HR databases and physical files
- Providing general support to both the Office and HR Managers
Front of House
Giraffe – Grand Central Station
Birmingham
2024.04 - 2025.06
- Part-time roles across two busy city centre restaurants after relocating from Manchester. All restaurants, including Carluccio’s, are part of the Boparan Restaurant Group. I’ve worked with the group since June 2023 in both Birmingham and Manchester.
- Provide enthusiastic, professional service to ensure the best guest experience
- Confident in menu knowledge and upselling to improve customer satisfaction
- Handle all cash and payment transactions accurately
- Support management in preparing the restaurant for service, following all checklists and standards
- Ensure food quality and presentation meet company expectations
- Handle guest complaints professionally, escalating when necessary
- Follow health, safety, hygiene, and licensing regulations
- Explain allergen procedures clearly to guests
- Work efficiently under pressure to meet service expectations
- Report on stock or equipment issues promptly
- Attend team meetings and training sessions
- Aim to exceed sales targets consistently
Front of House
Carluccio’s Restaurant (Boparan Restaurant Group)
Manchester Piccadilly
2023.06 - 2024.04
- Front of house and waitress at this busy all-day dining restaurant serving authentic Italian cuisine.in the main train station.
Saturday Assistant
Bad Apple Hair
Birmingham
2022.08 - 2022.10
- Customer facing role in an award-winning studio. Role involved supporting lead stylists, washing hair, mixing colours, meeting and greeting customers, serving drinks and refreshments and engaging with them to make their experience at Bad Apple Hair exceptional.
Saturday Assistant
Nicky Clarke
Birmingham
2022.06 - 2022.07
- Excelled during work experience and asked to remain as Saturday team member. Supporting stylists in all areas and providing first class service to customers.
Education
Private Independent Course - Blow Dry & Styling Masterclass
House of Cavalli
Manchester 10/2025 - 10/2025
Private Independent Course - Hair Extensions
Luxe
01/2026 - 01/2026
NCFE - Health & Social Care
Dudley College of Technology
Dudley 09/2024 - 05/2025
Edexcel GCSE - Maths
Dudley College of Technology
Dudley 09/2024 - 05/2025
Edexcel GCSE - English
Dudley College of Technology
Dudley 09/2024 - 05/2025
BTEC - Performing Arts & Dance
Codsall High School
Codsall, Staffordshire 09/2020 - 05/2023
BTEC - Sport
Codsall High School
Codsall, Staffordshire 09/2020 - 05/2023
Eyelash Extension Course
Learn to Lash Training Academy
Manchester 01/2023 - 01/2023
Skills
- Reception and office administration
- Customer service expertise
- Hospitality and beauty knowledge
- Effective communication skills
- Time management and punctuality
- Professional appearance
- Creative and organised approach
REFERENCES
- Ella, Stasiak, Group HR Manager, Ella.stasiak@boparanrestaurants.com, 07711 066843, Boparan Group, 9 Colmore Row, Birmingham, B3 2BJ
- Mia, Shrimpton, HR Administrator, Mia.shrimpton@boparan.com, 07811 919783, Boparan Private Office, 9 Colmore Row, Birmingham, B3 2BJ
- Sunny, Sanga, Senior Director, Sunny.sanga@hotmail.com, 07811 155863, House of Bad Apple, 8 Cannon Street, Birmingham, B2 5EP
Other Work Experience
- Boparan Charitable Trust, Part Time Volunteer, Birmingham, 2021, Present, Supporting the charity team, processing applications, answering calls and emails, filing and helping to organise events. Providing and demonstrating effective people skills in order to deal with sensitive cases.
- Strive Events (Next of Kin), Part Time Volunteer, 2020-07, 2020-08, Summer holiday part-time work at The Way Wolverhampton supporting qualified staff teaching young children aged 4 to 13 dance techniques as part of a dance and keep active programme. Preparing for sessions, adapting the content for different age groups and taking classes across all dance styles.
Interests & Achievements
- General
- Completed Tough Mudder Junior for Charity, raising £10,000 +
- Dance
- Participate in contemporary, ballet, modern, acrobatics, hip-hop and Cheer since the age of 4.
- Marshon Dance School, Birmingham.
- Next of Kin Street Dance Company, Wolverhampton.
- Zoo Nation Dance Academy (Kate Prince), Birmingham Hippodrome.
- Curtain Raiser Performance at Birmingham Hippodrome “Some Like it Hip Hop” by Zoo Nation.
- Represented Oaklands Academy and Caroline Lewis Performing Arts.
- Danced at UDO Worlds 2018 (2nd position in this World Championship).
- Danced at Pineapple Studios (London – July 17).
- Competed in Legacy (Genting Arena – July 17).
- Performed in shows at Prince of Wales Theatre, Grand Theatre and numerous competitions
- Gymnastics
- Gymnast at Park Wrekin (2014 - 2018).
- Gymnast at Birches Valley (2012 – 2014).
- Midlands in age competitions with various podium positions 2014 to 2018.
Timeline
Hair Stylist
Self Employed
2025.10 - Current
Reception & Office Administrator
Boparan Private Office
2025.07 - 2025.09
Front of House
Giraffe – Grand Central Station
2024.04 - 2025.06
Front of House
Carluccio’s Restaurant (Boparan Restaurant Group)
2023.06 - 2024.04
Saturday Assistant
Bad Apple Hair
2022.08 - 2022.10
Saturday Assistant
Nicky Clarke
2022.06 - 2022.07
Private Independent Course - Blow Dry & Styling Masterclass
House of Cavalli
10/2025 - 10/2025
Private Independent Course - Hair Extensions
Luxe
01/2026 - 01/2026
NCFE - Health & Social Care
Dudley College of Technology
09/2024 - 05/2025
Edexcel GCSE - Maths
Dudley College of Technology
09/2024 - 05/2025
Edexcel GCSE - English
Dudley College of Technology
09/2024 - 05/2025
BTEC - Performing Arts & Dance
Codsall High School
09/2020 - 05/2023
BTEC - Sport
Codsall High School
09/2020 - 05/2023
Eyelash Extension Course
Learn to Lash Training Academy
01/2023 - 01/2023