Amber-Rose Kidsley
Beckenham,KENT
Summary
Dedicated professional with extensive expertise in precision cutting, styling, and specialist colouring techniques, including balayage and highlights. Proficient in salon operations, appointment systems, and stock management, ensuring seamless customer-centric consultations and efficient service delivery. Skilled in social-media promotion and in-salon merchandising to enhance client engagement. Committed to maintaining the highest standards of health and safety, with a meticulous approach to hygiene and Barbicide protocols. First aid certified with a compassionate approach, adept at building trust through active listening and clear communication. Reliable team player with strong organisational abilities, capable of prioritising tasks while respecting client dignity and privacy.
Overview
11
11
years of professional experience
2020
2020
years of post-secondary education
Work history
Hair Stylist
Cutting Remarks Hair Salon
Beckenham, BR3
02.2019 - 07.2025
- Manage front-of-house operations: greet 50+ clients weekly, handle bookings and payments
- Deliver full spectrum of services—cuts, colours, perms, barbering and styling
- Oversee stock ordering, product displays and in-salon promotions
- Amplified salon’s Instagram engagement by 35% through targeted campaigns
NVQ Industry Placement
Salon Placement
Seville
11.2019 - 11.2019
- Two-week immersive training in European salon techniques
- Refined advanced balayage and corrective-colour skills under senior stylists
Junior Stylist (College Placement)
Seven Dials Hair Salon
London
09.2018 - 11.2018
- Supported senior stylists with cutting, wash-and-sets and client prep
- Strengthened foundational skills in high-volume London salon
- Suggested appropriate hairstyles and products for enhanced client appearance.
- Provided exceptional customer service, increased repeat bookings.
- Demonstrated keen attention to detail in executing intricate hairstyles as per client request.
- Assisted senior stylists for smoother salon operations.
- Maintained up-to-date knowledge of trending styles, improved client recommendations.
- Attended industry training sessions to keep abreast of latest trends.
- Ensured clean and organised workspace with regular maintenance tasks.
- Improved client satisfaction by offering personalised styling advice.
- Reinforced brand reputation through consistent delivery of high-quality service and professionalism in all customer interactions.
- Utilised excellent time management skills to manage multiple appointments simultaneously without compromising quality of service.
- Contributed to team meetings with innovative ideas for salon promotions.
- Managed inventory of salon supplies, ensured smooth running operations.
- Fostered a positive work environment with open communication and collaboration amongst team members.
- Collaborated with senior stylists on special projects such as fashion shows or bridal events.
- Enhanced customer experience by creating a comfortable and welcoming atmosphere within the salon.
- Carried out shampooing, blow drying to prepare clients for hair styling.
- Resolved any client concerns or complaints promptly and professionally, maintained high level of customer satisfaction.
- Applied safe health and hygiene practices during all treatments, upheld salon standards.
- Helped increase salon efficiency by managing appointment scheduling effectively.
- Supported promotional activities including photoshoots and marketing campaigns, raised brand visibility in local market.
- Managed appointments and schedules to smooth workflow.
- Trimmed, cut and shaped hair based on exact customer preferences.
- Sanitised tools and equipment to maintain hygiene and safety protocols.
- Maintained knowledge of latest hair trends to deliver fresh styles aligned with clients needs and preferences.
- Maintained clean and safe salon environments, ensuring consistent compliance with COSSH regulations.
- Managed busy schedule to minimise appointment delays.
- Set up workstations and treatment rooms with necessary products, equipment and supplies.
- Pre-booked returning client appointments to foster continued loyalty.
Customer Service Assistant
Sainsbury’s
02.2018 - 09.2018
- Processed returns and exchanges swiftly, enhancing customer satisfaction levels.
- Prioritised tasks during busy periods for maximised productivity .
- Assisted in the training of new staff members, ensuring consistency in service delivery.
- Collaborated well within a team setting, fostering a positive working atmosphere .
- Communicated effectively with colleagues to ensure seamless service delivery.
- Monitored inventory levels regularly, preventing potential stock-outs or overstocks.
- Maintained a clean and orderly checkout area, contributing to a pleasant store environment.
- Utilised product knowledge effectively whilst assisting customers with purchases decisions.
- Improved customer relations by managing customer complaints effectively.
- Improved efficiency at checkout by mastering POS system operations quickly.
- Provided exceptional levels of customer service consistently; creating loyal customers .
- Handled cash transactions accurately, maintaining financial integrity of the till.
- Offered helpful advice on product selection, leading to increased sales.
- Managed time efficiently during peak hours to limit customer waiting periods.
- Adapted quickly to changes in store layout or products range, minimising disruption to service delivery .
- Organised stock shelves neatly to improve overall appearance of shop floor.
- Assisted customers with product inquiries for enhanced shopping experience.
- Upheld company policies and procedures consistently for maintained standards of operation.
- Multi-tasked to keep customer service levels at optimal capacity at peak times.
- Assisted customers with varying questions using product knowledge and service expertise.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs.
- Demonstrated excellent problem-solving skills when dealing with complex customer issues.
- Organised stock shelves neatly to improve the overall appearance of the shop floor.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Maintained spotlessly clean sales floors, organising merchandise for visually-appealing displays.
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Listened actively to customer concerns, confusions and needs for excellent communication.
- Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Trained new associates on cash register operations, advising on appropriate handling of customer sales, refunds and cashing up.
- Applied creative solutions quickly to arising problems impacting customer satisfaction.
- Adhered strictly to policies and procedures for continued company compliance.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Took appropriate action to remedy customer dissatisfaction and boost loyalty.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
- Recorded customer interactions in line with company policy.
- Applied conflict management strategies to deescalate upset customers.
- Followed escalation procedures to efficiently resolve complex queries.
- Advised customers on availability, pricing and location of products.
- Obtained feedback from customers to improve service experience.
- Listened actively to offer accurate information and best solution to their needs.
- Processed and issued refunds, exchanges and credit notes, providing tailored solutions to customer issues.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
- Completed transactions to replace or exchange defective items.
- Maintained excellent client satisfaction by providing in-depth support.
- Handled in-person, email and mailed correspondence.
- Offered current, accurate advice on optional solutions for concerns.
- Implemented customer follow up to uphold service standards.
- Recorded information about inquiries and complaints within internal database.
- Answered [Number]+ telephone calls per day with professionalism.
- Applied conflict management to stressed and concerned customers.
- Followed scripts when answering common customer questions.
- Prepared necessary forms to complete transactions.
- Completed thorough documentation in [Software] for each enquiry.
- Set appointments with field teams to carry out service changes or deliver new products.
- Coordinated advanced help for complex [Product or Service] issues.
- Used [Type] customer relationship management software to record detailed notes.
- Shared informational brochures and details about policies to help guests make decisions.
- Showcased strong communication skills when explaining promotions or discounts to customers .
Trainee Stylist
Snip N Shape
Harwich, CO12
01.2016 - 12.2017
- Assisted with shampoo, basic trims and client consultations
Front-of-House Assistant
Universal Fitness
01.2015 - 12.2015
Education
City & Guilds NVQ Level 1–3 Diploma - Hairdressing
Croydon College
Skills
- Precision cutting
- Styling
- Specialist colouring
- Balayage
- Highlights
- Root tints
- Corrective colour
- Salon operations
- Reception
- Appointment systems
- Stock management
- Customer-centric consultations
- Social-media promotion
- In-salon merchandising
- Health and safety
- Barbicide hygiene standards
- First aid certified
- Compassionate approach
- Empathetic approach
- Building trust
- Building rapport
- Active listening
- Clear communication
- Observational skills
- Monitoring wellbeing
- Noticing subtle changes
- Patient
- Calm
- Adaptable
- High-pressure situations
- Emotional situations
- Meticulous about hygiene
- Safety protocols
- First-aid readiness
- Reliable team player
- Collaboration
- Time management
- Organisational ability
- Prioritising care tasks
- Respect for dignity
- Respect for privacy
- Supporting independence
- Supporting choices
Custom
- Geology & geography documentaries (tsunamis, Chernobyl)
- Cultural travel, world cuisines & local traditions
- True-crime reading & forensic-science series
- Personal self-care: hair & nail treatments
Timeline
NVQ Industry Placement
Salon Placement
11.2019 - 11.2019
Hair Stylist
Cutting Remarks Hair Salon
02.2019 - 07.2025
Junior Stylist (College Placement)
Seven Dials Hair Salon
09.2018 - 11.2018
Customer Service Assistant
Sainsbury’s
02.2018 - 09.2018
Trainee Stylist
Snip N Shape
01.2016 - 12.2017
Front-of-House Assistant
Universal Fitness
01.2015 - 12.2015
City & Guilds NVQ Level 1–3 Diploma - Hairdressing
Croydon College
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