Daisy Hendy
Truro,Cornwall
Summary
I am an enthusiastic and friendly individual with knack for customer service and teamwork. Quick to learn and adapt, always ready to lend hand and ensure guests have pleasant dining experience. Excellent communicator with positive attitude, able to stay calm and organised in busy environments. Experienced in customer service, adept at creating welcoming atmospheres and ensuring smooth dining experiences. Capable of handling high-pressure environments while maintaining cheerful and professional demeanour. Committed to providing exceptional service that leaves lasting impression.
Overview
5
5
years of professional experience
Work History
Chalet Host
VIP SKI
Val D'Isere, France
11.2025 - 05.2026
- Always went above and beyond to ensure that the guests are happy.
- Formed great working relationships with team members.
- Ensured the cleanliness of guests' accommodation so that rooms were of a high standard.
- Supported team efforts to meet service time and quality objectives.
- Cooperated with colleagues to achieve shared targets.
- Interacted with customers to understand their needs and provide quality service.
- Assisted in addressing customer concerns and escalated significant issues when necessary.
- Volunteered for additional responsibilities to support team success.
- Listened attentively to customers to comprehend requests and resolve issues.
- .Exhibited commitment and diligence to enhance operations and achieve results.
- Greeted guests upon arrival, providing a warm, welcoming atmosphere to enhance customer experience.
- Served guests and ensured they had everything they needed.
- Managed complaints with calm, clear communication and problem-solving.
- Engaged with customers to better understand needs and deliver excellent service.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
Cafe Supervisor
Wavecrest Cafe
The Lizard, Cornwall
04.2023 - 10.2025
- Offered diners detailed allergen advice across daily menus and specials, ensuring optimal customer care and safety.
- Checked on designated tables at appropriate intervals to refill drinks, respond to requests and receive customer feedback.
- Helped VIP-guests with their orders and requests, upholding venue integrity.
- Coordinated team members to take, serve and clear orders accurately and promptly.
- Enquired about guest satisfaction, anticipated additional needs and happily fulfilled ad-hoc requests.
- Utilised point-of-sale systems efficiently, inputting orders and managing bills with accuracy.
- Retained knowledge of current menu selections for accurate, reliable customer guidance.
- Managed multiple tables efficiently, prioritising tasks to maintain seamless service during peak hours.
- Helped bar staff prepare garnishes and restock inventory before service.
- Assisted colleagues during busy periods, fostering a team-oriented atmosphere to improve overall service.
- Stocked and maintained silverware, linens and condiments.
- Answered phones politely and promptly while accurately recording and confirming reservations.
- Checked accuracy of completed orders and delivered to customers at tables.
- Seated guests quickly and coordinated timely service to minimise table wait times.
- Demonstrated full knowledge of all menu items, contents and preparation methods to provide suggestions based on customer preference.
- Coordinated with kitchen staff to communicate special requests or dietary needs, minimising wait times.
- Cleared and reset tables with clean service ware to uphold faultless restaurant standards.
- Maintained extensive knowledge of food, drinks and menus to answer customer queries.
- Processed cash, credit card and voucher payments using POS terminals.
- Documented customer orders, calculated bills and processed payments.
- Kept dining area tidy, clearing tables and resetting them for new guests in a timely manner.
- Informed guests of daily specials and menu offerings to facilitate decisions on starters, mains and desserts.
- Prepared and served coffee, espresso drinks and cocktails to provide beverage varieties and options.
- Resolved customer complaints to maintain satisfaction and business loyalty.
- Advised customers on possible wait times and kitchen delays to manage expectations.
- Conducted daily checks on dining essentials such as cutlery, glassware, and napkins, replenishing supplies as necessary.
- Facilitated a welcoming atmosphere, engaging in friendly conversation with guests to enhance their dining experience.
- Operated POS register to input orders and process customer payments.
- Resolved customer complaints promptly, escalating larger operational concerns to management.
- Supervised daily cafe operations, coordinating staff schedules and delegating tasks for optimal efficiency.
- Managed cafe close-downs, handling matters including counting cash, delegating tips, counting stock and coordinating staff tasks.
- Operated espresso machines and other coffee-making equipment with expertise, ensuring high-quality beverage production.
Marketing Manager
M H Groundworks
Helston, Cornwall
09.2022 - Current
- Managed escalated client enquiries with exceptional professionalism and enthusiasm to maintain trust and reliability.
- Built new business partnerships to drive customer acquisition and generate revenue.
- Analysed current strategies for strengths and weaknesses and adjusted approaches to maintain sales trajectory.
- Utilised graphic design software to create visually appealing marketing materials for online distribution.
- Managed social media accounts, creating engaging content to foster community interaction and growth.
- Enhanced target market reach through tactical social media advertising.
- Used software, including Adobe InDesign and Canva, to develop graphics for marketing content.
- Created digital campaigns on social media using Google ads, Facebook ads and other tools.
- Liaised with external suppliers and agencies to negotiate contracts and procure marketing resources.
- Helped to organised promotional events, securing venues and coordinating logistics to enhance brand visibility.
- Evaluated the effectiveness of online advertising campaigns, adjusting tactics to maximise return on investment.
- Created unique, topical online content, engaging customers effectively and increasing website clicks.
- Conducted market research to identify new trends and customer preferences for targeted marketing strategies.
- Increased social media engagement effectively through targeted, on-trend content creation.
- I attended training courses to increse my digital marketing knowladge
Shop Keeper
Treleague
Ruan Minor, Cornwall
04.2022 - 04.2023
- Addressed customer complaints and feedback with prompt and effective solutions, maintaining a high level of customer service.
- Established a loyal customer base through exceptional service and understanding of customer needs.
- Updated product knowledge regularly to provide accurate information and advice to customers.
- Oversaw daily cash handling procedures, including till reconciliation and banking activities, ensuring accuracy.
- Maintained high standards of shop presentation, organising displays to maximise visual appeal and sales.
- Liaised with the maintenance team to address shop repairs and ensure a safe shopping environment.
- Addressed complaints, questions and information requests, finding resolutions or escalating to supervisor as required.
- Processed sales transactions, cash and card payments, exchanges and refunds on store's POS system.
- Fostered a positive shopping experience, leading to repeat business and customer loyalty.
- Gained extensive knowledge of product inventory to aid customers with merchandise enquiries.
- Delivered exceptional service by answering queries and resolving issues with patience and professionalism.
- Replenished items and organised displays to keep stock looking professional.
- Managed stock levels on shop floor, restocking shelves and organising displays for optimal presentation.
- Assisted customers in locating products, offering advice and recommendations to enhance shopping experience.
- Organised and displayed items in visually appealing manner.
- Coordinated with suppliers for timely delivery of stock, ensuring shelves are replenished and well-organised.
- Opened and closed shop alone , ensuring everything is how it should be
Waitress
Polpeor Cafe
The Lizard , Cornwall
06.2021 - 09.2021
- Kept dining area tidy, clearing tables and resetting them for new guests in a timely manner.
- Maintained a comprehensive knowledge of menu items, including ingredients and preparation methods, to address dietary concerns.
- Inspected tables before guest arrival, maintaining establishment high-quality standards.
- Checked on designated tables at appropriate intervals to refill drinks, respond to requests and receive customer feedback.
- Advised customers on possible wait times and kitchen delays to manage expectations.
- Checked accuracy of completed orders and delivered to customers at tables.
- Reset tables between guests to maintain professional dining space and minimise service delays.
- Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
- Greeted new customers, answered initial questions and took drink orders.
- Seated guests quickly and coordinated timely service to minimise table wait times.
- Gave clear instructions to kitchen staff on customer preferences and special dietary needs.
- Answered phones politely and promptly while accurately recording and confirming reservations.
Education
BTEC - Performing Arts : Dance Practice
Truro College
Truro2025
BTEC - Business studies
Penwith College
Penzance2023
GCSEs -
Mullion school
Mullion2022
Hobbies and interests
I love to ski, exercise and go the the gym regularly and dance daily.
I have taken part and won public speaking competitions. I enjoy going out with my friends and family.Travelling is a passion of mine.
Timeline
Chalet Host
VIP SKI
11.2025 - 05.2026
Cafe Supervisor
Wavecrest Cafe
04.2023 - 10.2025
Marketing Manager
M H Groundworks
09.2022 - Current
Shop Keeper
Treleague
04.2022 - 04.2023
Waitress
Polpeor Cafe
06.2021 - 09.2021
BTEC - Performing Arts : Dance Practice
Truro College
BTEC - Business studies
Penwith College
GCSEs -
Mullion school