Daisy Goom
Solihull,United Kingdom
Summary
A confident, punctual and adaptable individual with experience in hospitality and volunteer work,
I demonstrate strong communication skills and a willingness to learn.
I have a Part time job at the Malmaison Hotel in the Meetings & Events department but have also worked in the cafe, Brasserie & Reception.
I have also successfully engaged in Work Experience at Malmaison Hotel, Birmingham & The Arden Hotel , NEC Solihull. where I have enhanced my customer service and teamwork abilities. I am currently studying Travel and Tourism at UCB Birmingham and hope to pursue a career in this field.
Overview
2
2
years of professional experience
Work history
Meetings and Events Assistant
Malmaison Hotel
Birmingham, West Midlands
2025.07 - Current
- Assisted guests during the event, enhancing overall experience and satisfaction.
- Coordinated event setup, ensuring professional presentation.
- Directed guests to correct seating locations and answered questions about facility amenities.
Work Experience
The Arden Hotel
Solihull, West Midlands
2026.01 - 2026.01
- This role was a structured work experience placement as part of my Travel & Tourism Course at UCB
- It involved me working in a number of different departments across the hotel, including
Reception, Meetings and Events, and the Brasserie. - As well as the operational elements of each department, I also learnt about communication
skills, customer service, and teamwork. - Engaged with customers to better understand needs and deliver excellent service.
Work Experience
Malmaison Hotel
Birmingham, West Midlands
2025.06 - 2025.07
- This role was a structured work experience placement while at school in Year 10.
- I was very keen to complete my work experience in a hotel environment, as I would like to
pursue a career in Hospitality or Travel & Tourism in the future. - It involved me working in a number of different departments across the hotel, including
Reception, Meetings and Events, and the Brasserie. - Carried out day-to-day duties accurately and efficiently.
- Offered friendly, efficient customer service and handled challenging situations with ease.
Volunteer
Solihull Library
Solihull, West Midlands
2024.07 - 2024.08
- Volunteered at local library to assist children in developing reading skills.
- Encouraged younger children to cultivate a passion for reading through interactive sessions.
- Gained insights into diverse individual needs and developed tailored approaches.
- Cultivated patience through varied interpersonal interactions.
- Demonstrated perseverance in addressing unique challenges.
- Cultivated determination through Duke of Edinburgh Award, demonstrating ability to
overcome challenges.
Education
GCSEs -
Lode Heath School
Solihull 2023.09 - 2025.05
NVQ Level 3 - Travel & Tourism
University College Birmingham
Birmingham, England 2025.09 -
Skills
- Communication skills
- Hard Working
- Willingness to learn
- Calm under pressure
- Attention to detail
Affiliations
- Cinema
- Travelling in UK & Abroad
- Baking & Cookery
Accomplishments
Duke of Edinburgh Award Bronze
Timeline
Work Experience
The Arden Hotel
2026.01 - 2026.01
NVQ Level 3 - Travel & Tourism
University College Birmingham
2025.09 -
Meetings and Events Assistant
Malmaison Hotel
2025.07 - Current
Work Experience
Malmaison Hotel
2025.06 - 2025.07
Volunteer
Solihull Library
2024.07 - 2024.08
GCSEs -
Lode Heath School
2023.09 - 2025.05