Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Daisie-Mai Smith

Stoke-on-Trent,England

Summary

Multi-talented Team Member able to take on any required task and adapt to changing conditions with resourceful and hardworking mindset. Dedicated to business success and ready to learn more about sales advising and advance professionally.

Enthusiastic Team Member with a drive for fostering collaboration and driving team success. Excel in maintaining high standards in customer service and operational efficiency. Delivered impactful solutions that enhance team morale and streamline processes.

Offering strong collaborative skills and positive attitude, combined with willingness to learn and adapt quickly. Knowledgeable about customer service and teamwork, with focus on communication and problem-solving. Ready to use and develop skills in interpersonal communication, time management, and customer service in this role. I completed a two‑year full‑time course at Newcastle‑under‑Lyme College, finishing in June 2026. Throughout my studies, I maintained part‑time employment alongside my academic commitments, demonstrating strong time‑management skills and a consistent work ethic. I have now been accepted to study Law with Criminology at Keele University, beginning in 2027. With my college course completed, I am fully available for full‑time employment.

Overview

6
6
years of post-secondary education
2
2
years of professional experience

Work history

Team member

Inflato
Stoke-on-Trent, Staffordshire
01.2026 - 04.2026
  • Achieved efficient workflow with proper time management.
  • Provided excellent customer service to enhance business reputation.
  • Collaborated effectively with team members to meet project deadlines.
  • Handled difficult customers, resulting in conflict resolution.
  • Displayed teamwork skills to improve overall productivity.
  • Delivered orders promptly, ensuring high levels of customer satisfaction.
  • Warmly greeted customers and proactively reduced wait times.

Sales assistant

Footasylum
Stoke-on-Trent, Staffordshire
09.2025 - 02.2026
  • Offered personalised shopping advice to enhance customer experiences.
  • Assisted customers with product selection for optimal satisfaction.
  • Utilised excellent communication skills to provide detailed product information.
  • Managed till operations smoothly, reducing waiting time for customers.
  • Addressed customer needs promptly, resulting in positive feedback and loyalty.
  • Maintained knowledge of current sales promotions helping customers make informed buying decisions.

Waitress assistant

The Ashbank Hotel
Stoke-on-Trent, Staffordshire
08.2024 - 06.2025
  • Contributed to restaurant ambiance by thoroughly cleaning all areas before opening hours.
  • Assisted head waitress with large party coordination, aiding in smooth function.
  • Worked closely with kitchen staff members to understand dietary needs of specific clients.
  • Maintained cleanliness in serving and dining area for hygienic environment.
  • Enhanced dining experience through friendly interaction with customers.
  • Ensured customer satisfaction by addressing queries and complaints promptly.

Education

GCSEs - GCSE's

Moorside High School
Stoke-on-Trent
09.2019 - 06.2024

Diploma of Higher Education - Uniformed Protective Services

NSCG College
United Kingdom
09.2024 - 05.2026

Skills

  • Risk assessment procedures
  • Constructive feedback
  • Attention to deadlines
  • Resilience building
  • Customer relationship management software
  • Customer Service
  • Customer relations
  • Product knowledge
  • Sales expertise
  • Order processing
  • Complaint resolution
  • Hospitality and foodservice
  • Back of House coordination

Affiliations

  • Reading all kinds of books
  • Writing my own pieces of literature
  • Playing piano
  • Doing and watching dance
  • Watching documentaries

Accomplishments

I managed to achieve employee of the month during my time working at Footasylum. I was awarded this due to my hard word and dedication to upsell products such as crep protect. During my time working at Inflato, I received many reviews on the google website demonstrating my enthusiasm interacting with customers on the Inflatables and in the Café section of the workplace.

Timeline

Team member

Inflato
01.2026 - 04.2026

Sales assistant

Footasylum
09.2025 - 02.2026

Diploma of Higher Education - Uniformed Protective Services

NSCG College
09.2024 - 05.2026

Waitress assistant

The Ashbank Hotel
08.2024 - 06.2025

GCSEs - GCSE's

Moorside High School
09.2019 - 06.2024

Daisie-Mai Smith