Dace Mierina
BBournemouth
Summary
Proactive, hardworking team player. I am currently working in a fast-paced environment and work well under pressure. I have 10 years + experience working within customer service industry and I am looking to further my career in a new role. Languages - English, Latvian, Russian Full UK Driving Licence I have good understanding of what it means to deliver great customer service and to be efficient. I have good face to face experience with people, I am very organised and have strong leadership qualities. Good basic IT skills, creating Word documents, Excel spreadsheets and Power point presentations. Qualifications including maths, English and science at GCSE level equivalent. I am professional, effective and a fast learner.
Overview
10
10
years of professional experience
Work history
Head Bar Tender
Block & Barrel
Christchurch
12 2019 - 01 2025
- As bartender my responsibility is providing a reliable and efficient service for our customers
- Ensuring standards of presentation and cleanliness are kept to a high level
- I have been loyal to this company and I am accountable for the cash tills and all money handling on a day-to-day basis.
Bartender
Captains Club Hotel
Christchurch
2015.05 - 2019.07
- Working as head bartender for the Quay bar at the Captains Club my main role was to support floor staff in delivering smooth and effective service for the customers.
Head Waitress
Pebble Beach Restaurant
Barton-on-Sea
2014.10 - 2015.05
- Organising a team to achieve smooth day to day running of a busy restaurant
- My main responsibility was to ensure staff were in the right place at the right time
- I would always make sure that customer service was paramount when working for the restaurant at Pebble Beach.
Bartender
Chewton Glen Hotel and Spa
New Milton
2013.09 - 2014.09
- My role at Chewton Glen hotel was focused on customers fulfilment as a whole experience
- As bartender and general assistant, I had to be attentive to the customers needs and making sure they had a great stay at the hotel
- My duties included taking orders, bookings and delivering the service that this 5star hotel demanded of me.
F&B Assistant
Grand Harbour Hotel
Southampton
2010.03 - 2013.08
F&B Assistant
Blue Arrow Agency
Southampton
2009.11 - 2010.03
Waiter Bartender
La Mammas restaurant
Christchurch
02 2022 - 01 2025
- Greeted and seated guests warmly, creating an inviting ambience right from their entrance into the venue.
- Complied with all health and safety regulations diligently, ensuring safe work practices at all times.
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
- Took orders accurately whilst multitasking efficiently under pressure.
Waiter Bartender
La Mammas
Christchurch
02 2022 - 01 2025
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
- Took orders accurately whilst multitasking efficiently under pressure.
- Maintained professional demeanour during peak hours to ensure smooth operations.
- Utilised POS systems proficiently for seamless order processing and payment handling.
- Resolved customer complaints efficiently, maintaining a positive dining atmosphere.
Education
NVQ Level 2 - Level 2 Certificate in Floral Design
City & Guilds
Bournemouth, DorsetSkills
Being very creating and passionate about floral designs, interior designs
- Extensive wine knowledge
- Floor staff management
- Cash control
- Outstanding customer service
Custom
Personal Information
Custom
- Hairdressing NVQ
- Customer Service
- Health and Safety
- Wine & Spirit qualification
- Full UK Driving licence
Timeline
Bartender
Captains Club Hotel
2015.05 - 2019.07
Head Waitress
Pebble Beach Restaurant
2014.10 - 2015.05
Bartender
Chewton Glen Hotel and Spa
2013.09 - 2014.09
F&B Assistant
Grand Harbour Hotel
2010.03 - 2013.08
F&B Assistant
Blue Arrow Agency
2009.11 - 2010.03
Head Bar Tender
Block & Barrel
12 2019 - 01 2025
Waiter Bartender
La Mammas restaurant
02 2022 - 01 2025
Waiter Bartender
La Mammas
02 2022 - 01 2025
NVQ Level 2 - Level 2 Certificate in Floral Design
City & Guilds