Summary
Overview
Work history
Education
Skills
Languages
Hobbies
Timeline
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Matthew Felkin

Matthew Felkin

Cardiff,South Glamorgan

Summary

Skillful and dedicated, with extensive experience in the coordination and support of daily operational functions. Proficient with most forms of IT based software including Excel. Adept at maintaining detailed procedural processes that improve accuracy and efficiency, and achieve organisational objectives. Highly focused and results-oriented in supporting complex, deadline- driven operations; able to identify goals and priorities and resolve issues in initial stages.

Overview

11
11
years of professional experience

Work history

Sales assistant

Whitchurch Post
05.2012 - 09.2013
  • Assisting in the sales of various goods such as confectionary, cards for events and lottery ticketswhile providing outstanding customer service which exceeds customer's expectations
  • Understanding and responding to business needs, ensuring that all products are stocked up beforeopening times and throughout the day
  • Managing the lottery and all associated revenues
  • Reasonfor leaving - wished to focus on studies as I was moving to higher education

Bag packer/checkout

12.2014
  • Assisting in the sales of any and all goods using the cash registers while being very friendly tocustomers and seeing to any needs they might have
  • If however the day was quiet then i wouldinstead help any customers who wished help with their packing
  • Understanding customers needsand providing any help that they require no matter the task
  • Operating the cash registers andconveyor belts as well as other machinery
  • Keen sense of judgement to stop any underagecustomers buying restricted products
  • Reason for leaving - End of contract, only a Christmastemporary job.

Chilled colleague

ASDA
07.2015 - 01.2017
  • The stocking of shelves in the chilled section of the store
  • This can consist of goods such as milk, yoghurts, ready meals, juice and cooked meats
  • Morning would mean working delivery while afternoons would be backstock
  • Gap scanning was also a regular part of the job where a 'gun' would be used to scan any empty sections of the shelves and order in more of the missing product if necessary
  • If the store was particularly busy then i would sometimes be called to assist those working on the checkouts to bring the store back to a more comfortably sized capacity
  • Understanding customers needs and providing any help that they require matter the task
  • Operating the cash registers and conveyor belts as well as other machinery
  • Keen sense of judgement to stop any underage customers buying restricted products
  • Fast and efficient work to ensure that chilled goods were on the shop floor in the allotted time so that no bacteria would begin to grow and the customers had ample choice.2

Security Officer

Security
11.2017 - 11.2021
  • To secure various compounds throughout Cardiff and the surrounding areas and their contents,including any and all staff present on site by checking the i.d cards of all persons entering the site,and having gate access control
  • These sites have included multiple Balfour Beaty Rail sites in Cardiffand Newport, as well as the BBC cymru building in central Cardiff
  • Maintaining a polite and calmingattitude at all times, even in the face of adversity or otherwise dangerous situations Monitoring overdifferent CCTV cameras at any given time for high profile sites Sharp eye and diligence whenassessing potential entrants on to said site to ensure staff safety

Sales Assistant

Holland and Barrett
04.2020 - 06.2021
  • Assisting in the sales of all products in store, making sure to answer any and all customer queriesabout our products
  • Extensive training was mandatory for all employees to ensure knowledge wasaccurate, reliable and up to date
  • Many areas were covered from everyday vitamin D3 tobodybuilding supplements, and even homeopathic and other alternative medicines
  • Otherresponsibilities included keeping the store clean and tidy through regular dustings and mopping thefloors
  • I would also be responsible for opening/closing the store during my shift, filling and printing outthe days morning and evening reports once the till had been closed and the days earning beencounted
  • Reason for leaving - Store was closed down and I was made redundant.2

Business Support B

Lloyd's Banking Group
05.2022 - 10.2023
  • As a PPI case handler in the Litigation team, I was responsible for analysing customer details through various systems to determine whether their claim was legitimate, specifically for Halifax and Bank of Scotland credit cards and loans. Once a decision had been made and their claim was deemed appropriate, I would collate the necessary data into a proforma to be sent off to the solicitors.
  • At the beginning of 2023, I moved to be part of the Business Banking Support team, primarily dealing with bounce back loans in the age-out process after a short period at the transfer to recoveries stage. My primary objective was to determine whether or not the customer was in arrears for their loan, and to transfer them to the recoveries team providing they had no other mitigating circumstances.
  • Tracked financial data, developed models and presented findings via verbal updates, written reports and software presentations.
  • Organised meetings, took meeting minutes and completed follow-up actions.
  • Built and maintained strong working relationships with colleagues.

Education

Whitchurch High School
2015

Skills

  • Basic IT support
  • Administrative support
  • Back office management
  • Report writing skills
  • POS software expertise
  • Data entry
  • Microsoft Office expertise
  • Complaint resolution

Languages

English
Native

Hobbies

  • Avid musician of 13 years, playing guitar.
  • Table-top Role Playing Games (TTRPG). For example, Dungeons and Dragons.
  • Scholar of history and mythology, with a particular interest in Egyptian and Slavic mythology.

Timeline

Business Support B

Lloyd's Banking Group
05.2022 - 10.2023

Sales Assistant

Holland and Barrett
04.2020 - 06.2021

Security Officer

Security
11.2017 - 11.2021

Chilled colleague

ASDA
07.2015 - 01.2017

Bag packer/checkout

12.2014

Sales assistant

Whitchurch Post
05.2012 - 09.2013

Whitchurch High School

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Matthew Felkin