Cynthia Zabee
Harrogate,North Yorkshire
Summary
GOC-registered Dispensing and Contact Lens Optician with over 20 years of customer-facing experience across retail, hospitality, and optical practice environment in the U.K and Ireland. Experienced in dispensing, contact lens services, patient care, and staff training within a busy practice setting. Strong communicator with excellent attention to details and a patient-focused approach. Fluent in English and French, with a proven ability to build rapport with a wide range of patients and colleagues.
Overview
2
2
Languages
21
21
years of professional experience
Work history
Contact lens optician/ Dispensing optician
Specsavers Opticians
Harrogate, North Yorkshire
2015.08 - Current
- Progressed from Optical Assistant to Dispensing Optician and Contact Lens Optician through company-supported professional development.
- Con duct contact lens fitting, aftercare appointments and patients reviews.
- Provide expert dispensing advice based on prescription, lifestyle and patient requirements.
- Educate patients on contact lens handling, hygiene and ongoing eye health,.
- Support optometrists and colleagues to deliver high-quality patient care.
- Train and mentor new and existing member of the practice team.
- Assist with contact lens clinics and contribute to efficient day-to-day practice operations.
- Deliver excellent customer service while achieving business and patient car objectives.
- Maintain professional standards in accordance with the General Optical Council Code of Conduct .
Customer Assistant
Lidl
Maidenhead, Windsor and Maidenhead
2014.06 - 2015.05
- Stocked shelves regularly for easy access to products by customers.
- Provided excellent customer service to ensure repeat business.
- Assisted in visual merchandising efforts, enhancing store appearance and attracting footfall.
- Improved customer relations by promptly addressing queries and concerns.
- Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
- Monitored inventory levels routinely to avoid stock-outs or overstocking issues.
Hospitality Roles
Various employers
Wexford , Wexford, Ireland
2005.07 - 2014.02
- Worked in a range of customer-facing hospitality positions.
- Delivered consistently high levels of customer service.
- Developed strong communication, teamwork and organisational skills.
- Adapted quickly to busy and demanding environments.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
Education
Level 6 Blended Contact Lens Certificate - Optics
Bradford College
Bradford, Level 6 Diploma in Ophthalmic Dispensing - Optics
ABDO college
Kent, Vocational A-Level in Hospitality - Hospitality
Lycee Proffesionel Sevigne
Gap, France, Skills
- First Aid Trained
- Problem Solving
- English and French
- Patient Care
- Staff training and Mentoring
- IT literate
- Attention to details
- Clinical Communication
Languages
English
Fluent
French
Native
Affiliations
- Crafting, 3D printing, reading
Timeline
Contact lens optician/ Dispensing optician
Specsavers Opticians
2015.08 - Current
Customer Assistant
Lidl
2014.06 - 2015.05
Hospitality Roles
Various employers
2005.07 - 2014.02
Level 6 Blended Contact Lens Certificate - Optics
Bradford College
Level 6 Diploma in Ophthalmic Dispensing - Optics
ABDO college
Vocational A-Level in Hospitality - Hospitality
Lycee Proffesionel Sevigne