Summary
Overview
Work history
Education
Skills
Certification
Affiliations
References
Timeline
Generic

Alison Graham

Taunton,Somerset

Summary

Accomplished professional with expertise in performance reviews, KPI monitoring, and clinic management. Demonstrates strong skills in recruitment and onboarding, external liaison, and data reporting. Adept at pre-registration, DO, CLO training and supervision, with a focus on customer education and onboarding. Possesses excellent written communication abilities and proficiency in phone and email etiquette. Committed to leveraging skills for organisational growth and efficiency.

Overview

13
13
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work history

Contact Lens Optician

Boots Opticians
Taunton, Somerset
10.2024 - 07.2025
  • Working in busy practices ensuring all CL appointments are seen on time and with professionalism.
  • Supervising student Dos to pass their exams, as well as training the entire region on CLs.
  • During the 25 min test time: Ordering lenses, set up DDs, organize appointments, as well as liaising with managers about training.
  • Offered troubleshooting solutions for common issues related to wearing contact lenses such as dryness or discomfort.
  • Assessed suitability for various types of contact lenses based on ocular health examination results.
  • Maintained strict hygiene standards during contact lens fittings to prevent infection or discomfort.
  • Educated patients about different types of contact lenses available so patients could make informed decisions regarding their eye health.

Advance Technology Manager

Alcon
Remote, South West
04.2024 - 10.2024


  • Managing over 200 accounts over South and West of England ensuring training is completed.
  • Producing effective and memorable training sessions on contact lens technology.
  • Increasing sales using Salesforce, increasing market share as well as in practice visibility with Alcon’s lenses.
  • I enjoyed working with Alcon; however, my expertise is within practice, customer service and creative training sessions.
  • Identified opportunities to boost training to aid practices as well as the bottom line

Contact Lens Optician Manager

Specsavers
Taunton, Somerset
04.2022 - 04.2024
  • Managed department generating 20% gross profit for entire store.
  • Educated patients on various contact lens options to support informed decisions.
  • Assessed suitability for different contact lenses based on ocular health evaluations.
  • Trained students for academic degrees, enhancing educational outcomes.
  • Introduced interactive learning strategies to boost team productivity.
  • Fostered continuous professional development through regular feedback sessions.

Locum Work

Multiple Practices
Multiple, Devon/Somerset
10.2020 - 04.2022
  • Operated as locum DO/CLO during pandemic, supporting multiple practices and independents.
  • Provided efficient customer service while effectively resolving challenging situations.
  • Ensured impeccable hygiene standards by cleaning work areas and equipment regularly.
  • Delivered exceptional customer service through active listening and addressing client concerns.
  • Developed new ways of CL practice through pandemic and still utilise them today.

CLO Contact Lens Manager

Specsavers
Taunton/Exeter/Tiverton, Devon/Somerset
06.2017 - 07.2020
  • Ensured timely clinic operations and managed complex contact lens reporting.
  • Created 'First Fit' CL list to optimise patient outcomes and profitability.
  • Developed precise sales forecasts to enhance strategic planning.
  • Led performance reviews and identified improvement areas for team development.
  • Implemented cost reduction measures, resulting in decreased overhead expenses.
  • Delegated tasks effectively to maximise productivity across teams.
  • Coordinated cross-departmental collaboration, enhancing workflow efficiency.

DO/Supervisor

Specsavers
Camberley/Wokingham, Surrey
05.2012 - 07.2017
  • Qualified as DO during this time.
  • Demonstrated responsibility and commitment by maintaining good academic standing while balancing full-time job and extracurricular activities.
  • Tailored training modules for improved staff productivity.
  • Collaborated with management to create personalised journey for customers.
  • Achieved 100% Mystery Shop

Store Manager/Dispensing Optician

Eyesite
Weybridge, Surrey
11.2016 - 06.2017
  • Oversaw staff rosters to ensure optimal coverage during peak periods.
  • Conducted training sessions for new employees, enhancing essential skills and knowledge.
  • Coached underperforming employees, resulting in significant performance improvements.
  • Relocated to Devon to pursue CLO course completion.
  • Educated patients on eye health and eyewear maintenance, fostering better understanding and adherence to guidelines.
  • Assisted patients with eyewear selection, resulting in high customer satisfaction and sales.
  • Highest sale was over £5000 for one pair of spectacles.

Education

Masters Certificate - Optics

Association of British Dispensing Opticians College
Canterbury
09.2017 - 03.2019

Dispensing Optician Diploma - Optics

City and Islington College
London
09.2012 - 05.2015

NVQ Level 4 - Diabetic Retinopathy Screener/Grader

City and Guilds
Surrey
01.2010 - 12.2011

Skills

  • Performance reviews
  • KPI monitoring
  • Recruitment and onboarding
  • External liaison
  • Clinic management
  • Pre-registration, DO, CLO training and supervision
  • Data reporting
  • Strong written communication
  • Customer education and onboarding
  • Phone & Email etiquette

Certification

Full automatic driving licence

Affiliations

Theatre. Singing. Gardening. Board Games.

References

References available upon request.

Timeline

Contact Lens Optician

Boots Opticians
10.2024 - 07.2025

Advance Technology Manager

Alcon
04.2024 - 10.2024

Contact Lens Optician Manager

Specsavers
04.2022 - 04.2024

Locum Work

Multiple Practices
10.2020 - 04.2022

Masters Certificate - Optics

Association of British Dispensing Opticians College
09.2017 - 03.2019

CLO Contact Lens Manager

Specsavers
06.2017 - 07.2020

Store Manager/Dispensing Optician

Eyesite
11.2016 - 06.2017

Dispensing Optician Diploma - Optics

City and Islington College
09.2012 - 05.2015

DO/Supervisor

Specsavers
05.2012 - 07.2017

NVQ Level 4 - Diabetic Retinopathy Screener/Grader

City and Guilds
01.2010 - 12.2011
Alison Graham