Cynthia Michelle Francis
Summary
Skilled professional with expertise in administrative operations, specialising in travel administration and meeting coordination. Proficient in Microsoft Office Suite and booking systems, ensuring efficient data entry and database management. Recognised for strong organisational skills, multitasking abilities, and sound decision-making while maintaining confidentiality. Experienced in training and development, focused on error resolution and process improvement to enhance operational efficiency.
Overview
18
18
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Work history
Group Coordinator
Buro Happold
London
2025.11 - Current
- Coordinated travel and visa arrangements for team members.
- Assisted in resolving administrative challenges through information analysis and solution identification.
- Participated in resource meetings, documenting minutes, and following up on action items.
- Supported teams in meeting deadlines for Microsoft Word, PowerPoint, and InDesign tasks.
- Contributed to generation of CVs for bids and updating of team organograms.
- Facilitated GC inductions for new starters, ensuring a smooth onboarding process.
- Remained available as a GC for all specialist teams, assisting with queries during lead GC's long leave and new lead GC's training.
- Submitted catering orders and set up meetings, helping with coordination of events.
Administration Assistant
Buro Happold
London
2019.09 - 2025.11
- Arranged and scheduled meetings, enhancing operational efficiency.
- Resolved administrative problems by analysing information and identifying solutions.
- Ran reception areas by greeting visitors and responding to telephone and in-person requests for information.
- Drafted professional meeting agendas, took minutes and followed up on action items.
- Conducted data entry to maintain accurate records for team coordination.
- Supported site visits at Battersea Power Station, ensuring PPE compliance and visitor guidance.
- Handled sensitive information, maintained confidentiality at all times.
- Managed printing and binding of documents for client delivery, both electronic and physical.
- Facilitated BPSS checks for applicants, aiding in obtaining CTC for Parliamentary project work.
- Assisted Facilities with room setups and developed a Plotter guide for effective use.
- Covered reception duties when required, providing welcoming service to clients and visitors.
- Enhanced communication with team by scheduling and coordinating meetings.
- Fostered a collaborative environment by assisting colleagues with administrative tasks.
- Assisted in HR duties, improved staff onboarding experience.
- Organised travel arrangements to ease the schedule of senior staff members.
Office administrator
Mace Group
Battersea, Wandsworth
2017.10 - 2019.08
- Coordinated meetings, managed room and event bookings, and took comprehensive minutes.
- Provided administrative support during high-pressure periods, aiding overall productivity.
- Fostered a positive work environment with clear communication skills.
- Oversaw internal email correspondence and maintained diary for Engineers.
- Executed printing and binding tasks while handling various ad hoc responsibilities.
- Assisted Health & Safety Team in establishing mandatory training programmes and developing trackers in Microsoft Excel.
- Ensured timely completion of toolbox talks for all Project Bulletins, achieving 97% compliance in BSI audit.
- Conducted filing and sorting to keep all documentation current and accessible.
Receptionist, Warehouse Packer
Berry Recruitment
London
2017.04 - 2017.10
- Managed packing and labelling of nail products for BDM Logistics.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Operated front desk at Neopost Parcel Services, handling main switchboard calls.
- Transferred internal and external calls efficiently to relevant departments.
- Served as front desk receptionist for Children's Services, managing telephone inquiries.
Conveyancing Assistant/ Paralegal
Gepp & Sons
Chelmsford, Essex
2016.03 - 2017.04
- Executed filing, photocopying, and copy typing duties to maintain office organisation.
- Managed client communications through email correspondence and telephone calls.
- Facilitated updates for staff members by efficiently taking messages.
- Assisted with various property transactions including Sale, Purchase, Re-Mortgage, and Transfer of Equity.
- Drafted and reviewed legal documents for accuracy and completeness.
- Organised client files, ensuring easy access to vital information.
Retail operative
Primark
London
2012.09 - 2016.03
- Coordinated returns and secured product replenishment, sorted and arranged shelves effectively.
Event steward
Limelight sports
London
2014.07 - 2014.07
- Monitored visitor behaviour, maintaining a pleasant atmosphere at all times.
- Patrolled premises regularly to maintain high security standards.
- Managed ticket sales and distribution for efficient entry procedures.
- Assisted in set up and tear down to ensure smooth event execution.
- Ensured safety at events by managing crowd control effectively.
Work experience, Electoral Canvasser, Poll Clerk
London Borough of Newham
, Newham
2011.08 - 2012.05
- Gained one month of experience in IT section during April 2012.
Worked as Electoral Canvasser from August to October 2011, collecting voter data.
Served as Poll Clerk in May 2012, ensuring compliance with electoral procedures.
Mail sorter
Royal Mail Delivery Office
East London
2011.12 - 2011.12
- Temporary role · 3-week tenure at Royal Mail sorting office, organising correspondence.
Area sales representative
Avon
Seven Kings, Redbridge
2011.07 - 2011.11
- Managed customer orders on preferred products in role of Sales Representative.
Charity shop volunteer
Salvation Army Charity Shop
Ilford, Redbridge
2009.07 - 2011.02
- Consumer questions, checkout processes, money counting, maintaining shelf order
Work experience: Sales Assistant
Shoe Zone
Ilford, Redbridge
2008.06 - 2008.06
- Two-week work experience during secondary education.
Education
Level 2 - Hair and Media Makeup
London College of Beauty Therapy
London 2015.09 - 2016.03
Bachelor of Science - Creative Digital Media
University of Greenwich
Greenwich 2012.09 - 2015.06
BTEC - ICT First Diploma Level 2 and ICT National Certificate Level 3
Redbridge College
Ilford, Redbridge 2009.09 - 2012.06
GCSEs - Maths, English, ICT, Science, Textiles, Drama
Ilford Ursuline High School
Ilford, Redbridge 2005.09 - 2009.06
Skills
- Purchasing procedure knowledge
- Experience with booking systems
- Microsoft office suite proficiency
- Self-Motivated attitude
- Event planning process
- Organisational proficiency
- Email correspondence expertise
- Word processing speed
- Minutes taking efficiency
- Multitasking mastery
- Discretion and confidentiality
- Reliable decision making
- Data entry expertise
- Telephone system operation
- Data Entry
- Training and Development
- Microsoft Office
- Travel administration
- Meeting coordination
- Administrative operations
- Resolving errors
- Meeting logs management
- Database organisation
- Windows and Mac operating systems
- Event planning experience
- Travel arrangements expertise
- Spreadsheet creation and maintenance
- Social media savvy
Languages
English
Tamil
Certification
Level 3 Award in Emergency First Aid at Work (RQF)
Evac Chair Operator
Affiliations
Music
Social Media
Horse riding
Travelling
Mentoring
Timeline
Group Coordinator
Buro Happold
2025.11 - Current
Administration Assistant
Buro Happold
2019.09 - 2025.11
Office administrator
Mace Group
2017.10 - 2019.08
Receptionist, Warehouse Packer
Berry Recruitment
2017.04 - 2017.10
Conveyancing Assistant/ Paralegal
Gepp & Sons
2016.03 - 2017.04
Level 2 - Hair and Media Makeup
London College of Beauty Therapy
2015.09 - 2016.03
Event steward
Limelight sports
2014.07 - 2014.07
Bachelor of Science - Creative Digital Media
University of Greenwich
2012.09 - 2015.06
Retail operative
Primark
2012.09 - 2016.03
Mail sorter
Royal Mail Delivery Office
2011.12 - 2011.12
Work experience, Electoral Canvasser, Poll Clerk
London Borough of Newham
2011.08 - 2012.05
Area sales representative
Avon
2011.07 - 2011.11
BTEC - ICT First Diploma Level 2 and ICT National Certificate Level 3
Redbridge College
2009.09 - 2012.06
Charity shop volunteer
Salvation Army Charity Shop
2009.07 - 2011.02
Work experience: Sales Assistant
Shoe Zone
2008.06 - 2008.06
GCSEs - Maths, English, ICT, Science, Textiles, Drama
Ilford Ursuline High School
2005.09 - 2009.06