Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Curtis Farrell

Halstead,Essex

Summary

Friendly and professional customer service specialist dedicated to providing outstanding service and ensuring customer satisfaction.

Bringing strong experience in customer-facing roles, I handle transactions, resolve complaints, and assist with a variety of customer inquiries. Skilled in creating positive interactions that drive sales and enhance the overall customer experience.

Overview

4
4
years of professional experience
2
2
years of post-secondary education

Work History

Agency worker

Market 36 Recruitment
Braintree, Essex
06.2021 - 08.2022
  • Quickly adapted to new teams and work environments.
  • Efficiently learned and applied new policies and procedures.
  • Managed tight deadlines by prioritizing tasks effectively and completing assignments on time.
  • Maintained a clean and organized workspace to enhance productivity.
    Ensured compliance with industry regulations, upholding agency standards and reputation.

Tyre fitter

Europit Tyres
Maldon, Essex
11.2022 - 02.2023
  • Inflated vehicle tyres to meet road safety standards.
  • Removed worn out tyres to enhance vehicle performance.
  • Greeted and tended to customers to address queries and concerns.
  • Evaluated tread depth and pressure to conduct tyre diagnostics.
  • Upheld Company standards and legal standards.
  • Promoted repeat business with excellent customer service skills.
  • Maintained tidy workstation to support cleanliness and quality standards.

Vehicle mechanic

Halfords
Shoreham-by-Sea, West Sussex
06.2023 - 01.2025
  • Achieved customer satisfaction with efficient troubleshooting and repair of vehicles.
  • Addressed engine, transmission and fuel system issues and diagnosed faults to inform repair plans.
  • Adhered strictly to health and safety regulations enhancing workplace security.
  • Provided outstanding service by communicating effectively with customers on vehicle issues.
  • Completed extensive training courses ensuring up-to-date knowledge on latest car models.
  • Worked with team members to coordinate workflow and complete high-volume services in busy environments.
  • Effectively managed branch to adhere to customer times and boost revenue through good leadership.
  • Transferred to a high-traffic branch and quickly adapted to a new workflow.

Education

GCSEs - School

Yellow House
Essex
09.2017 - 07.2019

Skills

  • Time-management
  • Customer Service
  • Tools and equipment handling
  • Part replacements
  • Time efficiency
  • Relationship-building
  • Flexibility
  • Up-selling
  • Safe food handling
  • Allergen awareness

Affiliations

  • Having practiced martial arts since the age of four, I’ve explored various disciplines and honed my skills over the years. My dedication has led me to earn numerous trophies, reflecting my passion and commitment to the sport.
  • Committed to fitness, I enjoy hitting the gym and challenging myself to stay active. Whether it's strength training or endurance workouts, I’m always striving to improve and maintain a healthy lifestyle.
  • Passionate about motorbikes, I enjoy the freedom of the open road and the thrill of exploring new routes. Whether it's long rides, maintaining my bike, or learning about the latest advancements in motorcycling, I’m always looking for ways to enhance my riding experience.

Timeline

Vehicle mechanic

Halfords
06.2023 - 01.2025

Tyre fitter

Europit Tyres
11.2022 - 02.2023

Agency worker

Market 36 Recruitment
06.2021 - 08.2022

GCSEs - School

Yellow House
09.2017 - 07.2019

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Curtis Farrell