Cristina Sirghii
Swindon
Summary
Customer-centred banking professional with a diverse financial service career in institutional business development and project management. Innovative and detail-orientated Investment Banker successful at improving operations, impacting business growth and enhancing profits.
Overview
10
10
years of professional experience
Work history
Care Assistant
Kingsmead Care Home
Swindon, United Kingdom
2017.07
- Supporting people with social and physical activities
- Booking and going with people to appointments
- Helping with personal care such as support with showering and dressing
- Supporting people with eating and drinking
- monitoring individuals’ conditions by taking their temperature, pulse, respiration and weight, and possibly helping with medication.
Customer Experience Leader
Mcdonald's
Swindon, Wiltshire
2019.03 - 2026.04
- Provide excellent customer services
- Monitor quality and cleanliness and ensure everything runs smoothly
- Greet customers and present menus
- Make suggestions based on their preferences
- Take and serve food/drinks orders
- Deliver checks and collect payments
- Adhere to all relevant health department rules/regulations and all customer service guidelines
- Cooperate and communicate with all serving and kitchen staff
- Delivered exceptional service despite challenging customer situations.
- Honoured all commitments made to customers, bolstering trust and credibility.
- Achieved high level of product knowledge through continuous learning.
- Promoted a positive shopping experience to ensure repeat business.
Care Assistant
Princes Lodge Care Home
Swindon, Unided Kingdom
- 2019.01
- Monitoring individuals’ conditions by taking their temperature, pulse, respiration and weight, and possibly helping with medication.
- Supporting people with eating and drinking
- Helping with personal care such as support with showering and dressing
- Booking and going with people to appointments
- Supporting people with social and physical activities
Care Assistant
Aims Homecare
Epsom, United Kingdom
2017.02 - 2017.06
- Accurately recorded and reported test results according to established procedures.
- Helped residents with bathing, dressing, feeding, lifting and transferring.
- Engaged patients with games, crafts, cooking, music, reading and other activities.
- Partnered with team of registered nurses to achieve overall wellbeing of all patients.
Care Assistant
Garth House Nursing Home
Dorking, United Kingdom
2016.10 - 2017.02
- Evaluated patient care needs, prioritised treatment and maintained patient flow.
- Managed caseload of 20 clients, providing education, treatments, IV therapy, venipuncture and wound care.
- Managed care for post-operative patients through to discharge.
- Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions and follow-up care.
- Documented patient information obtained from interviews.
- Trained new staff on quality control procedures.
Education
Ph.D. - 2009
Free International University of Moldova
Chișinău, Chișinău, MoldovaMaster Economy and Low - Master
University ASEM of Moldova
Chisinau07.2024
Skills
- High level of accuracy
- Strong customer relations
- Customer-orientated
- Microsoft office knowledge
- Sales proficiency
- Excellent time management skills
- Cash handling
- Staff education and training
- Skilled trainer
- Customer service
Languages
English - C1 Level
Russian - C1 Level
Romanian - Mother language
Timeline
Customer Experience Leader
Mcdonald's
2019.03 - 2026.04
Care Assistant
Kingsmead Care Home
2017.07
Care Assistant
Aims Homecare
2017.02 - 2017.06
Care Assistant
Garth House Nursing Home
2016.10 - 2017.02
Care Assistant
Princes Lodge Care Home
- 2019.01
Ph.D. - 2009
Free International University of Moldova
Master Economy and Low - Master
University ASEM of Moldova