Cristina Madalina Sneapota-Alexandru
Hertfordshire
Summary
Detail-oriented professional with experience in customer service, administration, and technical support. Managed front desk operations, coordinated bookings and schedules, and resolved client issues efficiently in fast-paced settings. Enhanced operational efficiency and ensured high standards of service delivery through effective organisation and multitasking.
Overview
4
4
years of professional experience
Work History
Housekeeper
Whitbread Premier Inn
England, Romania
05.2023 - 08.2024
- Coordinated daily cleaning schedules, ensuring timely completion of rooms to meet high standards of cleanliness.
- Accurately completed cleaning checklists and maintenance logs; reported issues to supervisors.
- Completed cleaning checklists and maintenance logs accurately, promptly reporting issues to supervisors to support operational efficiency.
- Adapted quickly to changing priorities, last-minute arrivals, and supply shortages while maintaining quality.
- Worked independently and collaboratively, supporting colleagues and assisting new team members.
- Resolved issues like broken fixtures or laundry shortages swiftly, minimising service disruption and maintaining guest satisfaction.
Housekeeper / Laundry Assistant
Nell Gwinn House – Serviced Apartments with Concierge
04.2023 - 04.2024
- Coordinated cleaning and laundry schedules for multiple serviced apartments, ensuring timely task completion and guest satisfaction.
- Delivered excellent guest service by addressing requests promptly and maintaining high standards of cleanliness and presentation.
- Adapted quickly to changes in check-in schedules and cleaning priorities while maintaining service quality.
- Resolved issues such as missing supplies or laundry delays by reorganising tasks and communicating effectively with the team.
- Supported team leader with daily coordination and trained new staff members on procedures and standards.
- Addressed issues with missing supplies and laundry delays by reorganising tasks and facilitating effective communication within the team.
RCA Claims Consultant
Car Consulting Damage SRL
Târgu Jiu, Romania
10.2021 - 02.2022
- Managed vehicle accident claim files from opening through completion
• Collected and reviewed claim documents and customer information
• Communicated with customers, insurance companies and third parties
• Updated records and maintained accurate case information
• Assisted clients throughout claims processes and provided support
• Managed multiple ongoing cases while meeting deadlines
• Worked with attention to detail and handled sensitive information professionally
Sports Base Administrator
Fair Play Arena
Târgu Jiu
09.2021 - 02.2022
- Coordinated player check-ins, managed bookings, and prepared equipment to ensure seamless operations and enhance user experience.
- Provided outstanding customer service by promptly addressing team needs and effectively resolving issues to support smooth event execution.
- Communicated clearly with clients in person and by phone regarding reservations, schedules, and changes.
- Supported event logistics by preparing courts, managing traffic flow, and collaborating with staff.
- Handled unexpected requests (e.g., missing equipment, double bookings) calmly and efficiently to maintain customer satisfaction.
- Adapted quickly to changing tasks between reception, field assistance, and administrative duties.
Sales Agent
Computer Generated Solutions (CGS)
Targu-Jiu
03.2020 - 11.2020
- Provided customer support and managed customer interactions professionally
• Worked with CRM systems and maintained customer records accurately
• Assisted customers with products and services while identifying customer needs
• Achieved sales targets and worked towards performance objectives
• Built strong communication and customer service skills
• Selected for a sales role during training due to strong performance and communication abilities
• Awarded Employee of the Month during the first month on project across company locations in Targu Jiu and Brasov
Education
NVQ Level 2 - Digital Promotion for Business
Burnemouth & Poole College
Bournemouth, ENG01-2026
NVQ Level 2 - Principles of Team Leading
Bournemouth and Poole College
Bournemouth, ENG01-2026
NVQ Level 3 - Peripheral Equipments and Office Technician
Technological high School
Ticleni/Romania01-2018
IT Technicians Skills Bootcamp - CompTIA A+ Core 1, CompTIA A+ IT Core 2, MCTS Windows Client, Office 365
Just IT Training Ltd
London05-2026
Skills
- Cleaning standards
- Safe handling of cleaning chemicals
- Time management and organization
- Dynamic multitasking
- Task prioritisation
- Attention to detail
- Customer service and communication
- Problem-solving and adaptability
- Teamwork and collaboration
- Administrative skills
- Leadership training
- Efficient multitasking
- Work ethic
- Decision-making skills
- Patience under pressure
- Communication skills
Hobbies and Interests
Passionate about personal development, communication and learning new skills. Enjoy working with people, helping customers and adapting to fast-paced environments. Practised karate for over 12 years, becoming Junior World Champion and earning over 60 medals and 5 trophies, developing discipline, resilience, teamwork and leadership skills.
Languages
English
Upper Intermediate
B2
Accomplishments
Employee of the Month – CGS Romania
Recognised for strong communication and performance during customer service training. Selected for a sales interview and progressed into a sales-focused role. Achieved Employee of the Month within the first month on the project and worked across both Târgu Jiu and Brașov locations.
Junior World Karate Champion
Won over 60 medals and 5 trophies in national and international competitions. Developed leadership, discipline, teamwork and resilience skills.
Timeline
Housekeeper
Whitbread Premier Inn
05.2023 - 08.2024
Housekeeper / Laundry Assistant
Nell Gwinn House – Serviced Apartments with Concierge
04.2023 - 04.2024
RCA Claims Consultant
Car Consulting Damage SRL
10.2021 - 02.2022
Sports Base Administrator
Fair Play Arena
09.2021 - 02.2022
Sales Agent
Computer Generated Solutions (CGS)
03.2020 - 11.2020
NVQ Level 2 - Digital Promotion for Business
Burnemouth & Poole College
NVQ Level 2 - Principles of Team Leading
Bournemouth and Poole College
NVQ Level 3 - Peripheral Equipments and Office Technician
Technological high School
IT Technicians Skills Bootcamp - CompTIA A+ Core 1, CompTIA A+ IT Core 2, MCTS Windows Client, Office 365
Just IT Training Ltd