Kirsty Reid
Dundee,Angus
Overview
8
8
years of professional experience
Work History
Housekeeper
Premier inn
Dundee, Angus
01.2022 - 12.2023
- Cleaned rooms to satisfaction of clients and management.
- Managed daily cleaning, dusting, and vacuuming of assigned rooms to maintain high standards of hygiene.
- Kept floors spotless using Hoovers, mops and brushes for deep cleaning.
- Stocked toilet tissue, paper towels and other bathroom supplies.
- Prepared room and linen changes prior to arrival of house guests.
- Conducted deep cleaning of bathrooms and kitchens, focusing on sanitisation to meet health standards.
- Removed trash from guest rooms, including emptying bins and properly disposing of soiled linen.
- Removed rubbish and dirty linens from room attendant trolleys.
- Kept utility sink rooms in clean, neat and orderly condition.
- Emptied and cleaned waste receptacles in rooms, hallways and outside areas.
- Managed bathroom disinfection and sanitisation with limescale descaling, toilet bleaching and floor mopping.
- Reported any damages or repairs needed in the household, liaising with professionals for prompt resolution.
- Proactively replenished guest supplies and amenities.
- Performed various laundry duties, folding, ironing and pressing to maintain set high standards of cleanliness.
- Disinfected bathrooms, eliminating mould and soap scum from shower stalls and bathtubs.
- Maintained outstanding customer relationships by providing high-quality cleaning service.
- Informed supervisor when supplies were low.
- Prepared rooms for events and gatherings, creating welcoming environments for guests.
- Ensured safe usage of chemical cleaners.
- Used chemical cleaners for intended purpose and wore protective clothing in line with health and safety guidelines.
- Dusted and polished with meticulous attention to detail, minimising risks of breakages and damage.
- Swept and damp-mopped private stairways and hallways.
Bartender
Bboyds bar
Dundee, Angus
04.2019 - 08.2020
- Kept bar stocked and organised for easy access and quick service to customers.
- Took customer orders and prepared drinks following best practices for each type.
- Handled cash transactions and operated point-of-sale systems with accuracy and integrity.
- Cleaned bar of discarded items and wiped up spills without delay to maintain professional appearance.
- Washed and put away glassware after customer use, maintaining ready stock for customer service.
- Assisted with stock counting, ordering and replenishing.
- Successfully managed high-volume shifts, serving up to 200 customers without compromising service quality.
- Adhered to strict hygiene and cleanliness standards, maintaining a spotless bar area at all times.
- Verified customer age using official government identifications prior to serving alcohol.
- Managed bar inventory, conducted stock takes, and placed orders to maintain optimal supplies.
- Removed empty kegs, tapped new kegs and attached supply lines.
- Collected customer payments and balanced receipts daily to maintain accurate totals.
- Customised drink orders based on customer preferences, demonstrating versatility and expertise.
- Prepared ingredients and mixed special cocktails for customers using alcoholic or non-alcoholic bases.
- Trained new staff on bar operations, cocktail preparation, and customer service standards.
Dominos
Dominos
Dundee, Angus
12.2018 - 03.2019
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Achieved service time and quality targets.
- Maintained clean, safe working environments to eliminate accident risks.
- Engaged with customers to better understand needs and deliver excellent service.
- Identified issues, analysed information and provided solutions to problems.
- Built and maintained courteous and effective working relationships.
- Handled customer concerns and escalated major issues to supervisor.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Picked up additional tasks to aid team success.
- Enhanced working relationships by participating in team-building activities.
Tesco call center
Tesco
Dundee , Angus
07.2017 - 11.2017
- Collaborated with team members to achieve target results.
- Achieved service time and quality targets.
- Maintained clean, safe working environments to eliminate accident risks.
- Managed complaints with calm, clear communication and problem-solving.
- Built and maintained courteous and effective working relationships.
- Identified issues, analysed information and provided solutions to problems.
- Engaged with customers to better understand needs and deliver excellent service.
- Developed excellent working knowledge of industry trends and improvements in processes.
- Promoted safe working environment by implementing regulatory standards, policies and guidelines.
Door to door sale
Dylon enterprise
Dundee, Angus
02.2016 - 05.2017
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
- Achieved service time and quality targets.
- Engaged with customers to better understand needs and deliver excellent service.
- Identified issues, analysed information and provided solutions to problems.
- Built and maintained courteous and effective working relationships.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Enhanced working relationships by participating in team-building activities.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
Skills
- Good a problem solving
- Relationship skills
- Teamwork
- Active listening
- Time management
- Attention to detail
- Self motivation
- Realisable and dependable
- Goal setting
- Empathy and compassion
- Patience
- Positive attitude
- Hygiene maintenance
- Room preparation
- Supply management
- Customer service
- Team collaboration
- Safety compliance
- Event setup
- Cleaning
- Flexibility in tasks
- Reliability
- Integrity and honesty
- Decision-making skills
- Confidentiality understanding
- Patience under pressure
- Impeccable standards of cleanliness
- Exceptional communication
- Cleaning standards
Languages
English
First language
Timeline
Housekeeper
Premier inn
01.2022 - 12.2023
Bartender
Bboyds bar
04.2019 - 08.2020
Dominos
Dominos
12.2018 - 03.2019
Tesco call center
Tesco
07.2017 - 11.2017
Door to door sale
Dylon enterprise
02.2016 - 05.2017