CRISTINA ARCOS
London,ENG
Summary
Dedicated and customer-focused professional with experience in providing exceptional service and resolving customer inquiries efficiently. Skilled in communication, problem-solving, and building positive relationships with clients. Passionate about delivering high-quality support and ensuring customer satisfaction.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
SPORT ADVISOR
Decathlon
London, Ealing
11.2023 - Current
- Specialized in rackets sport, team sport, and fitness equipment to guide customers based on skill level and activity frequency.
- Executed ongoing service for racket stringing.
- Boosted sales through strategic placement of all sports products per visual merchandising guidelines.
- Delivered exceptional customer service to enhance engagement through membership benefits.
FITNESS INSTRUCTOR
Energie Fitness
London, England
12.2022 - 09.2023
- Scheduled initial consultations with clients to define goals and fitness capacity, and demonstrated how to carry out various routines and exercises.
- Educated clients on proper form and technique during workouts, improving overall exercise effectiveness
- .Outreach to engage new members, promoting gym and brand awareness by marketing strategies.
- Initiated telephone outreach to secure trial engagements of prospective clients. Managed over 40 calls per day.
- Attended events to represent organisation, gather information, and help build new partnerships and memberships.
VISUAL MERCHANDISER
Gap
London, England
11.2018 - 08.2021
- Adopted merchandising approaches to maintain organised and visually appealing store setup, and created engaging window displays, aligning with GAP EU's merchandising standards.
- Collaborated with sales teams to understand product features and highlight them through creative visual merchandising.
- Coordinated with marketing department to align in-store promotions with wider advertising campaigns.
Education
NVQ Level 2 & 3 - FITNESS INSTRUCTOR and PERSONAL TRAINING
British International Sport And Medicine Academy
09.2021
Certificate of Higher Education - TECHNICAL PATTERN DRAWING
Institute of Technology FUENLLANA
Madrid 09.2010 - 06.2012
Bachelor's Degree FASHION - DESIGN
FASHION N ART KROOM School
Madrid 09.2005 - 06.2008
Skills
- Positive Attitude
- Communication
- Problem-solving
- Strong patience levels
- Efficient customer service
- Empathetic listening
- Adaptability
- Microsoft Office
- Digital marketing
- Outlook
- Google Drive
- Google Sheets
- Google Workspace
Languages
Spanish
Native language
English
Native
References
References available upon request.
Timeline
SPORT ADVISOR
Decathlon
11.2023 - Current
FITNESS INSTRUCTOR
Energie Fitness
12.2022 - 09.2023
VISUAL MERCHANDISER
Gap
11.2018 - 08.2021
Certificate of Higher Education - TECHNICAL PATTERN DRAWING
Institute of Technology FUENLLANA
09.2010 - 06.2012
Bachelor's Degree FASHION - DESIGN
FASHION N ART KROOM School
09.2005 - 06.2008
NVQ Level 2 & 3 - FITNESS INSTRUCTOR and PERSONAL TRAINING
British International Sport And Medicine Academy
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