Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Craig Simpson

Irvine,North Ayrshire

Summary

I am a motivated individual with a focus on high-quality customer service. I am capable of enhancing organisational procedures, improving cross-functional collaboration, and maintaining high standards of professionalism and efficiency. My skills in assisting team projects and implementing strategic initiatives in order serve to streamline operations and improve productivity. I am an enthusiastic and motivated student eager to learn new skills and gain new knowledge. I can apply excellent time management skills to complete accurate and thorough work. I am prepared to learn and support team whilst taking on new challenges.

Overview

1
1
year of post-secondary education

Work History

Work Experience Assistant

Cunninghame Housing Association
Ardrossan, North Ayrshire
05.2024 - 06.2024
  • Answered phone calls promptly, providing excellent customer service.
  • Carried out duties with strict compliance to company standards and policies.
  • Liaised with relevant parties using appropriate communication channels.
  • Managed time effectively to meet deadlines.
  • Took on additional tasks on manager's request.
  • Used problem-solving skills to resolve challenges and prioritise workload.
  • Completed assigned work within deadlines and to company standards.
  • Understood and adhered to company's health and safety policies.
  • Demonstrated open communication and collaborated with various teams.
  • Demonstrated adaptability by taking on ad-hoc tasks.
  • Provided customer service, delivering high levels of satisfaction.
  • Provided emergency repairs for immediate relief from plumbing issues.
  • Replaced outdated fixtures, enhancing aesthetics and utility.
  • Worked in accordance with local building codes for legal compliance.
  • Completed jobs on schedule, meeting client deadlines.
  • Managed inventory of plumbing materials, avoiding unnecessary delays.
  • Maintained customer satisfaction by providing professional service at all times.
  • Replaced defective components promptly, minimising business disruptions.
  • Collaborated efficiently with other contractors on larger scale assignments.
  • Adhered strictly to Health and Safety guidelines reducing risk of accidents onsite.

Education

Scottish Qualifications Certificate - Employability Award

St Matthews Academy
Ardrossan, North Ayrshire
05.2023 - 05.2024

Skills

  • Customer service
  • Cash handling
  • Product knowledge
  • Time management
  • Telephone etiquette
  • Visual Merchandising
  • Quality assurance checks
  • Team player
  • Hard-working
  • Personable
  • Keen problem solver
  • Exemplary customer service
  • Well-organised multitasker
  • Polite and friendly
  • Multi-Tasking efficiency
  • Ambitious
  • Calm under pressure
  • Problem-solving
  • Communication skills

Affiliations

  • I am a keen football supporter as well as player which I am currently undertaking my training badges to become a football coach.

Timeline

Work Experience Assistant

Cunninghame Housing Association
05.2024 - 06.2024

Scottish Qualifications Certificate - Employability Award

St Matthews Academy
05.2023 - 05.2024
Craig Simpson