Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Craig Ratcliffe

Nottingham,Nottinghamshire

Summary

Experienced and customer-focused professional with solid background in sales and customer service. Capable of building strong client relationships and increasing customer satisfaction through tailored communication and problem-solving skills. Committed to driving sales growth by understanding customer needs and delivering exceptional service.

Overview

Work History

Sales and customer service representative

D & H Ceramics
Gibraltar , Gibraltar
06.2024 - 09.2024

Set appointments with field teams to carry out service changes or deliver new products.

  • Worked in collaboration with sales team to achieve collective targets and goals.
  • Monitored and reported on sales performance, identifying areas for improvement and growth.
  • Utilised knowledge of company products and services for increased sales.
  • Followed scripts when answering common customer questions.
  • Resolved or escalated customer issues for high levels of satisfaction.

Education

Bachelor of Arts - Sociology

Nottingham Trent University
Nottingham
09/2024 -

Skills

  • Resilience under pressure
  • Fluency in multiple languages
  • Persuasive communication
  • Customer service excellence
  • Effective communication
  • Stress management

Affiliations

  • Playing Padel weekly with University club

Languages

English
Native
Spanish
Native

Timeline

Sales and customer service representative

D & H Ceramics
06.2024 - 09.2024

Bachelor of Arts - Sociology

Nottingham Trent University
09/2024 -
Craig Ratcliffe