Nina Haywood

My job role includes, but is not limited to;

• Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.
• Introduced innovative solutions which maximised output without compromising quality.
• Handled employee grievances professionally, minimising potential workplace disputes.
• Devised actionable plans towards achieving set business objectives within deadlines.
• Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
• Encouraged open communication, fostering a positive work culture.
• Streamlined workflow for a more efficient process.
• Led project coordination, resulting in timely delivery.
• Implemented new working methods which improved overall efficiency of the team operations.
• Monitored daily operations whilst reducing operational cost significantly.
• Reduced staff turnover with an effective motivation strategy.
• Developed strategies for improved performance level across the team.
• Ensured adherence to company policy by all team members, maintaining professionalism at all times.
• Provided comprehensive onboarding training to reduce learning curve for new hires.
• Resolved conflicts effectively, promoting harmony within the workforce.
• Conducted regular performance reviews to identify areas of improvement for each team member.
• Coordinated daily tasks, ensuring smooth workflow within the team.
• Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
• Coached team members through new or difficult workflows.
• Delegated tasks to make best use of individuals' skills.
• Supported team to overcome new challenges by forecasting knowledge and skills gaps.
• Reported on team performance to higher leadership, proactively offering action for areas of improvement.
• Trained staff to resolve complaints appropriately to maintain customer satisfaction.
• Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
• Supported new hires through onboarding process for speedy and successful training.
• Collaborated with colleagues from different backgrounds to tackle new challenges.
• Promoted professionalism among staff to develop productive relationships.
• Fostered positive employee relationships through communication, training and coaching.
• Streamlined processes to improve and optimise office operations.
• Led and managed administrative staff to maintain smooth daily operations.

My job role included, but was not limited to;

• Maintained confidentiality with handling sensitive documents and information.
• Managed travel arrangements to ensure smooth business operations.
• Compiled reports with relevant data to assist in business planning and decision making.
• Liaised with various departments to facilitate cross-functional collaboration.
• Facilitated seamless communication with drafting correspondence and emails.
• Prepared agendas for meetings, ensured efficient proceedings.
• Arranged meetings and took minutes to ensure accurate records of discussions were kept.
• Procured office supplies as needed, ensured uninterrupted workflow.
• Organised documentation for easy access and retrieval.
• Improved team efficiency by managing diaries and scheduling meetings.
• Dealt efficiently with incoming post and emails to enable prompt responses.
• Handled telephone enquiries professionally, facilitated effective communication.
• Archived files systematically for easy access when required.
• Facilitated access for visiting clients and colleagues by arranging and issuing appropriate security passes.
• Completed ad-hoc administrative and secretarial tasks including scanning, photocopying and proofreading.
• Proactively reminded Clinical Staff of meetings and events, providing supporting documentation.
• Organised personal and professional calendars, supplying timely reminders of upcoming meetings and events.
• Managed queries in person, by phone and via email with exceptional customer care.
• Welcomed arriving visitors and directed to appropriate meeting rooms.