Craig Notarangelo
Glasgow
Summary
Dedicated professional with exceptional communication skills and strong ability to manage and resolve conflicts calmly. Proven track record in delivering high-quality customer service and ensuring passenger safety.
Driven individual with knack for customer service excellence and team coordination, bringing highly relevant skills from hospitality and management roles.
Experienced Sales Trainer with knack for transforming sales teams into top performers. Delivered tailored training programmes that boosted sales performance and enhanced customer satisfaction. Known for fostering positive learning environment and mentoring sales professionals to achieve career milestones.
Overview
16
16
years of professional experience
Work History
Inflight Retail Sales & Service Trainer
Jet2.com
Edinburgh
01.2025 - Current
- Deliver Sales and Service training for both experienced permanent Crew of all ranks and seasonal new starters
- Working under In-Flight Retail, deliver high-impact service delivery and sales training, in line with current business requirements
- Delivery of one-to-one or group sales and service performance coaching and support, at base and online along with delivery of In-Flight Retail initiatives
- Frequently observe operational crew during onboard services and spend time at Airport locations to observe sales and service directly, identifying and implementing improvement actions
- Establishing good working relationships with cabin crew and Management to help support and monitor sales targets.
Senior Cabin Crew
Jet2 com
Edinburgh, EDH
04.2011 - 01.2019
- Attending pre-flight briefing, during which cabin crew are assigned their working positions for their upcoming flight
- Ensuring safety of customers and colleagues onboard
- Crew are also notified of flight details, schedule and if there are passengers with any special requirements such as special meal requests, passengers in wheelchairs, VIPs on board, frequent flyer passengers, or number of infants requiring infant seats on board
- Carrying out pre-flight duties, including checking safety equipment, ensuring aircraft is clean and tidy, checking that all meals are on board (including special dietary requests) and first aid equipment is checked
- Welcoming passengers on board and directing them to their seats, helping with hand luggage or any seating problems
- Informing passengers of aircraft safety procedures and ensuring that all hand luggage is securely stored away and exists are notified obstructed
- Checking all passenger seat belts and galleys are secure prior to take-off
- Making announcements and keeping passengers informed of any delays etc and always being visible in cabin to answer any passenger questions during flight
- Serving meals and refreshments to passengers
- Selling duty-free goods and advising passengers of any allowance restrictions in force at their destination
- Reassuring passengers and ensuring that safety procedures are correctly followed in emergency situations
- Resolved customer complaints efficiently, sustaining brand loyalty.
Restaurant & Bar Manager
Tartan Arms
Stirling, Stirling
07.2009 - 04.2011
- Taking charge of front of house everyday
- Ensuring Meal service runs efficiently
- Excellent Customer Service, Product Knowledge, Add on Sales, back of Restaurant preparation
- Responsibility of delegating tasks to colleagues
- Developing and supporting team members
- Staff rosters
- Wages
- Ordering of stock and dealing with suppliers
Education
High School Diploma -
St Modan’s High School
StirlingshireHigher National Diploma - Business Studies
FV College
FalkirkSkills
- In-Flight sales expertise
- Understanding of airline operations
- People leadership capabilities
- Time management efficiency
- Duty free sales techniques
- Sales expertise
- Sales analytics
- Product sales and technique training
Custom
References will be given on request.
Personal Information
Date of birth: 03/31/87
References
References available upon request.
Timeline
Inflight Retail Sales & Service Trainer
Jet2.com
01.2025 - Current
Senior Cabin Crew
Jet2 com
04.2011 - 01.2019
Restaurant & Bar Manager
Tartan Arms
07.2009 - 04.2011
High School Diploma -
St Modan’s High School
Higher National Diploma - Business Studies
FV College
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