CRAIG McCULLOCH
Darlington
Summary
Having a friendly outgoing personality and always working for the benefit of the team. I’m looking to get back into work after caring for a family member which I have had to do multiple times in recent years. I cope well working under pressure and have excellent communication skills, combined with the ability to work well both independently and in a team and doing what is best for the team/company.
Overview
19
19
years of professional experience
5
5
years of post-secondary education
Work history
Forklift Truck Driver/ Training Buddy
Savers
01.2024 - 09.2025
- Performing distribution centre FLT duties.
- Walking new starters through the headset and working processes of the distribution centre as a picker, also performing other warehouse duties when business needs require it.
FC Associate
Amazon
06.2022 - 10.2023
- Picking and packing of customer orders to a targeted hourly amount
- Maintained warehouse cleanliness for a safe and efficient work environment.
Third-Party Administration
RPMI
06.2021 - 10.2021
- Running calculations for transferring Zurich pensions onto a new in-house system
- General office duties and performing customer account tasks on multiple systems to support colleges.
Office Administrator
Auckside Motors
10.2018 - 06.2020
- Managing customer experience through delivery and stocking services
- Creating invoices and receipts for cost and completed work.
Core Assessor
Student Loans Company
05.2018 - 09.2018
- Assessing evidence received form students regarding fund they are claiming for logging information.
- Updating internal database to ensure the student is receiving the correct amount of fund via the company.
- Contacting educational providers and students to rectify any errors between claims and entitlement.
- Updating records in with GDPR for any received evidence.
- Contacting students, sponsor, and educational providers that all collated data is relevant, accurate and updated to ensure correct payment to students and providers as timely as possible.
CSR, Collections & Exec Office
EE
07.2006 - 02.2017
- Establish and effectively implementing policies, objectives, and procedures.
- Creating, managing, and analysing performance data to consistently drive exceptional performance.
- Delivering a high level of competency performance across multiple departments
- Frequently using multiple analytical tools to understand a wider range of data helping the implantation of goals.
- Driving key changes in the department to improve the high performance currently being delivered
- Supporting in the first EE and tri band team to success through a full brand change
- Worked closely with our direct retail and indirect retail parties to ensure full processes and deliveries were met
Education
Level 1 Certificate - introduction to the facilities industry
Level 2 Certificate - understanding climate change environmental awareness
A – Levels - Chemistry, Biology
Woodham Community College
GCSEs - Maths, English, Double Science, German, History, Art, D&T
Woodham Comprehensive
01.1994 - 01.1999
Skills
- Training new members of staff into their new roles
- Strong IT skills inc experience in Microsoft software
- Good number and accuracy skills
- Customer service skills
- Excellent communication skills
- LLOP / Forklift truck experience
Timeline
Forklift Truck Driver/ Training Buddy
Savers
01.2024 - 09.2025
FC Associate
Amazon
06.2022 - 10.2023
Third-Party Administration
RPMI
06.2021 - 10.2021
Office Administrator
Auckside Motors
10.2018 - 06.2020
Core Assessor
Student Loans Company
05.2018 - 09.2018
CSR, Collections & Exec Office
EE
07.2006 - 02.2017
GCSEs - Maths, English, Double Science, German, History, Art, D&T
Woodham Comprehensive
01.1994 - 01.1999
Level 2 Certificate - understanding climate change environmental awareness
A – Levels - Chemistry, Biology
Woodham Community College