Summary
Overview
Work history
Education
Skills
References
Digital Skills
Volunteering
Timeline
Generic

Jasmine Parry

Sheffield,

Summary

Versatile communicator with proven ability to simplify complex information for diverse audiences. Expertise in developing training materials, internal communications, and support documentation that enhance user engagement and build organisational trust. Strong background in cross-team collaboration and stakeholder engagement across education, software support, and community initiatives. Committed to clarity and empathy, aiming to leverage writing skills for impactful service delivery and community engagement.

Overview

8
8
years of professional experience
3
3
years of post-secondary education

Work history

Support & Training Advisor

OCLC (library software organisation)
05.2023 - 08.2025
  • Lead crisis communications during global product outages, delivering clear, timely updates to support libraries navigating disruption to essential services.
  • Write plain-language help articles that simplify complex tools and support user self-service, following house style.
  • Led engagement for Customer Service Week through newsletters, interactive activities, and team events—strengthening connection and morale across the department.
  • Identified a need for theory-informed training and collaborated with SMEs to design sessions that improved cross-team communication, which continue to shape internal practice.

Educator

United Teaching
09.2019 - 04.2023
  • Took ownership of pupils' progress and development within set targets—providing intervention and raising standards.
  • Contributed to development of school curriculums and subject-specific resources within the National Curriculum guidelines.
  • Worked proactively in partnership with support staff and external agencies in the best interest of pupils, including safeguarding.
  • Acquired professional development courses regularly to stay abreast with recent educational trends-enriching the teaching experience.

ESL Teacher

York English
Fuzhou, China
09.2017 - 08.2019
  • Adapted teaching methods to support students from varied linguistic and cultural backgrounds, fostering an inclusive learning environment and building trust across differences.
  • Navigated language barriers and cultural expectations with empathy and clarity, strengthening relationships with students, parents, and local staff.
  • Adjusted to new cultural norms, teaching systems, and living conditions with resilience and curiosity, contributing positively to the school community.

Education

BA (Hons) - English Literature

University of Sussex
Brighton
09.2014 - 07.2017

Skills

Plain-language writing for complex systems

Crafted over 100 help articles at OCLC, translating technical workflows into accessible guidance for library staff Drew on user feedback and support data to refine content, reducing repeat queries and improving self-service outcomes In teaching, adapted curriculum materials to suit varied literacy levels, ensuring clarity and engagement


Help centre and CMS management

Managed a bespoke CMS to update help centre content, ensuring consistency in tone and structure Proactively identified gaps and created new resources in response to evolving user needs and product changes, aligning content with WCAG Level AA standards


Cross-team collaboration with subject-matter experts

Partnered with developers and trainers to create internal training and refine documentation Facilitated knowledge-sharing and embedded inclusive language practices into technical content In education, worked closely with specialists to support pupils holistically


Calm, user-first crisis communication

Led communications during global product outages at OCLC, balancing technical accuracy with timely communication Delivered real-time updates to libraries across EMEA, maintaining customer trust in our services


Analytical rigour and language sensitivity

Developed through an English Literature degree focused on intersectional texts and narrative structure Applied this lens to both curriculum design and technical writing, ensuring materials are precise and context-aware


Strong organisation and time-management

Managed overlapping responsibilities across content creation, training coordination, onboarding and crisis response In previous roles, balanced lesson planning, marking and pastoral care across multiple year groups and subjects


Flexible, responsive approach to shifting priorities and user need

Adapted help content and internal messaging in response to user feedback and product updates Redesigned onboarding materials to improve clarity and reduce support load In sales and education, adjusted strategies and lesson plans in real time to meet evolving needs


User-focused communication

Tailored messaging for diverse audiences — from SMEs and internal teams to clients and pupils Managed a WhatsApp group of 50 community members, adapting tone and format to foster trust and inclusion Delivered engaging presentations and visual content across volunteer roles, supporting connection


Project coordination and ownership

Proactively led cross-functional projects alongside core support duties, including acting as support lead on library software implementations and initiating a course for SMEs to improve training quality and consistency Ensured deadlines were met and stakeholders remained informed throughout



References

References available upon request.

Digital Skills

  • Jira
  • Confluence
  • Microsoft Teams
  • CMS and CRM platforms
  • Canva
  • Microsoft Office Suite
  • Facebook, Instagram & WhatsApp

Volunteering

Marketing Assistant, 08/2025 to Current

Hill Valley Yoga

  • Facilitate creation of press releases to maximise media coverage.
  • Amplify brand awareness by developing and implementing effective marketing campaigns.
  • Contribute to blog content creation, raising brand profile among target audience.
  • Collaborate on email marketing campaigns for enhanced customer engagement.
  • Enhance social media presence with regular, engaging updates.


Alpaca Trek Guide, 03/2025 to Current

Holly Hagg Alpaca Farm

  • Maintain up-to-date knowledge of animals for accurate relaying of facts.
  • Train new guides in procedures and routes, maintaining consistent quality across the team.
  • Deliver engaging presentations, sparking interest in animals and our natural environment.
  • Prepare daily schedules based on weather conditions and availability of animals, maximising client satisfaction under varying circumstances.
  • Adhere strictly to health and safety guidelines at all times safeguarding guest wellbeing.


Community Walks Coordinator, 04/2023 to Current

Volunteer-led walking group

  • Plan and lead regular walks around Sheffield, fostering connection and wellbeing through accessible, inclusive routes.
  • Manage a WhatsApp group of over 50 members, sharing updates, answering queries, taking feedback and encouraging participation.
  • Produce visual content to sustain interest and showcase group participation.
  • Oversee key documentation such as risk registers, walk specifications and group guidelines, ensuring all materials are accurate and supportive of a safe and inclusive walking environment.

Timeline

Support & Training Advisor

OCLC (library software organisation)
05.2023 - 08.2025

Educator

United Teaching
09.2019 - 04.2023

ESL Teacher

York English
09.2017 - 08.2019

BA (Hons) - English Literature

University of Sussex
09.2014 - 07.2017

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Jasmine Parry