Craig Jones
Caerphilly,Caerphilly
Summary
Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth.
Motivated Squad Lead with 5+ years of experience, recognised for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well-organised with excellent leadership and team-building record.
Overview
13
13
years of professional experience
Work History
Squad Lead
Admiral
Cardiff
09.2022 - Current
- Implemented Scrum framework, guided teams towards achieving goals.
- Led sprint planning sessions, ensured alignment with business objectives.
- Monitored performance metrics, identified areas for improvement.
- Oversaw major incident management process, minimising business disruptions.
- Monitored service desk performance indicators regularly, driving operational excellence.
- Advanced the service desk's function by adopting ITIL best practices.
Developer Team Manager
Admiral
Cardiff
09.2018 - 08.2022
- Delegated responsibilities efficiently amongst team members.
- Achieved higher team efficiency with regular training and mentoring sessions.
- Prioritised workload effectively, resulting in timely completion of tasks.
Senior Test Analyst
Admiral
Cardiff
07.2015 - 09.2018
- Developed successful software solutions through thorough functional testing.
- Achieved a more robust user interface with rigorous usability testing.
- Managed multiple testing projects simultaneously for streamlined workflow.
- Mentoring other test analysts and reviewing their work.
Test analyst
Admiral
Newport/Cardiff
08.2012 - 07.2015
- Improved software quality with meticulous regression testing.
- Devised effective test strategies in line with project scope and deadlines.
- Developed and maintained test scripts for long-term use.
Education
BTEC National Diploma for IT Practitioners -
Coleg Gwent
CrosskeysGCSEs -
Newbridge Comprehensive School
Skills
- Calm under pressure
- Problem-solving
- Communication skills
- Service desk operations
- SLA compliance
- Jira
Timeline
Squad Lead
Admiral
09.2022 - Current
Developer Team Manager
Admiral
09.2018 - 08.2022
Senior Test Analyst
Admiral
07.2015 - 09.2018
Test analyst
Admiral
08.2012 - 07.2015
BTEC National Diploma for IT Practitioners -
Coleg Gwent
GCSEs -
Newbridge Comprehensive School
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