Rebecca Corrigan

• Leadership of a mixed team of 20 Digital Process Excellence & Intelligent Automation Engineers, Product Owners and Change Delivery/ Consultants.
• Responsible for client delivery, engagement & career management of team
• Contribution in the securing of revenue growth and growth of new and existing client accounts through client presentation creation and client pitching
• As part of Operations Senior Leadership team contributing to wider strategic initiatives at club level including a focus on delivery quality and client satisfaction, contribution to financial success of the club and support individual growth in alignment with skills and demand.

• Leadership of 34 Digital Process Excellence & Intelligent Automation consultants, providing direction on day-to-day work priorities across automation & lean continuous improvements team
• Collaboration and supporting of other internal practices including providing expert knowledge of products and automation solutions to clients and consultative technological support
• Led & delivered Lean coaching workshops across the UK firm to enhance awareness and to upskill 100 consultants to support client projects. Designed and delivered Citizen led coaching for clients as part of handover to BAU, using ‘See one, Do one & Teach one'.
• Leading a multitude of digital and automation-led transformations across diverse client industries, leveraging both high-performing proprietary and open-source solutions, and effectively demonstrating cost savings through performance metrics
• Directing key consulting operational activities across the practice such as business updates, resource and scheduling, practice meetings and progression reviews
• Promoting growth within the practice through mentoring, coaching and training initiatives
• Planned revenue generation strategies designed for growth covering enhanced automation solutions derived from client demands with a target to obtain increased user and customer accessibility. Drafted procedural statements and guidelines for company-wide use during UiPath, LAIYE and low code/no code automation technology integration.

Key Achievements

• Leading the on-boarding and all training activities across with the PwC Senior Leadership Team in the creation of a new Process & Technology delivery centre based in Cairo, designing new critical operational processes
• Pioneer with regards to Microsoft Power Platform launch and deployment across PwC UK.
• Steering the technical design, build and implementation using a combination of UiPath to assist scheduling of customer contact messaging and integrating with the cloud based marketing tool SendGrid as 3rd party technical supplier, in efforts to underpin the marketing strategy and rollout for a international digital currency corporation.
• Collaboration with international commercial client supporting in Lean process excellence and technological build to support in extensive process migration resulting in a cost reduction of £3m per year.
• Promoting and driving new technology and strategy innovation proposal across Cloud and Digital division to introduce new platform and deliver new product delivery catalogue in efforts to support business strategy and competitive advantage in line with industry demand and volatility.
• Leading client workshops promoting the Digital Process Excellence expertise to secure new revenue more in excess of £2m

• Managing a team of Lean & RPA consultants leading process workshops and stakeholder management in supporting operational areas to achieve cost savings and transformational change using lean six-sigma methodology.
• Leadership and support role in Kaizen Continuous Improvement Workshops covering a range of processes across the bank.
• Completion of internal E2E process mapping & future state design & orchestration via tools such as Anaheim and Visio, Duedil, Docusign & Quadient.
• Engaging with key stakeholders in evolving methodology in response to business requirements and changes through creation of customer journeys, use case, epics, workflow and IT designs.
• Leading in the centralisation of new technologies such as Appian and OCR proof of concepts and drive the implementation, take up and delivery into operational processes to realise quantifiable benefits.
• Established a robust benefits realisation reporting strategy, outlining the agreed-upon cadence with senior stakeholders to ensure effective communication and tracking of significant project milestones & financial benefits

Key Achievements

• Successfully drive and delivered multiple projects across Corporate & Investment banking & Mortgages division including realignment of online applications process leading to improved customer satisfaction via a reduction in lead time, removal of duplication and enhanced cost savings.
• Delivered a Digital Corporate on-boarding platform & processes, enhancing customer satisfaction, internal colleague experience, reducing manual activity and improving controls. Managing new 3rd party applications, & delivering training to operation teams & front office teams, reducing average on-boarding days from 96 to 22 days for a corporate account.

• Challenging the status quo & working closely with process owners and development teams in achieving optimal resolutions in the redesign of existing processes to achieve cost efficiency, customer journey refinement, drive operational efficiencies with a focus to decrease operational risk.
• Application of Lean, Agile and Scrum methodologies as reference point throughout project lifecycle and particularly deployment of any changes.
• Creation of Process architecture and detailed process mapping using tools such as Confluence and Visio Mapping Tool.

Key Achievements

• Delivered radical Lean re-engineering and RPA design to meet a critical deadline involving standardisation of complexity surrounding corporate pricing process requiring the buy in from process and product owners.
• Driving exposure and representing the Lean Process & Intelligent Automation team in new areas of the bank providing expertise and information, coaching & awareness regarding Lean functionality & solutionising building key relationships.

• Corporate Servicing Team Manager mentoring and leading team in driving operational efficiencies while adhering to Governance, Risk and Compliance.
• Financial Crime Team Manager leading new team in retail customer screening training in alignment with strict Governance and Controls. Management of day-to-day responsibilities within the team alongside operational efficiencies and mentoring of employee development.
• Corporate Project Support role assisting senior leadership team in data analysis & collation of proposed recommendations with regards to Day 0 servicing, Complaints Data Review, Third Party SLA Performance and Offshore Activity.

Key Achievements

• Owned and managed Corporate Servicing performance levels across a 6 week period influencing team members in proposed revised way of working leading to achieving Day 0 service level agreements across 21 workstreams.
• Volunteering in the FCO training program leading and mentoring new starters with regards to new Financial Crime workstreams across several sites nationwide ensuring all new employees perform diligently while remaining productive.

• Adhering closely to FCA regulatory framework while continually driving team performance and leading initiatives
• Relationship Management in assisting agents in building long term customer relationships through sensitive and challenging environments
• Providing structured support & tuition to team in terms of self-development and business development
• Monitoring & highlighting compliance during operational day to day responsibilities
• Recruited high-performing, motivated staff to support strategy delivery.

• Data analysis and creation of business growth proposals in alignment with current operational model
• Management of Sales and Operations team providing regular team huddle updates to gain buy in terms of ongoing technological and operational changes.
• Neutering and developing relationships with key customer accounts via effective customer service
• Assisted with day-to-day operations and completed assigned management tasks.
• Liaised with managers, supervisors and other senior staff, communicating clearly and concisely.