Craig Brogan
Broxburn,West Lothian
Summary
Adaptable professional with diverse experience in finance, construction, and property development. Demonstrated ability to manage and develop teams, ensuring exceptional customer service across various demographics, including vulnerable populations. Strong problem-solving skills complemented by a mechanical mindset and practical expertise in working with multiple materials. Committed to continuous learning and skill enhancement, fostering a growth-oriented environment.
Overview
16
16
years of professional experience
2
2
years of post-secondary education
Work history
Tradesman Labourer ( Part Time )
GMS Property Investments
Broxburn, West Lothian
07.2023 - Current
- Utilised power tools to expedite job completion times.
- Completed projects within given timeline through diligent labour efforts.
- Achieved precise measurements for accurate construction using professional tools.
- Maintained safety standards whilst operating heavy machinery.
- Handled basic electrical works to enhance building functionality.
- Repaired minor plumbing issues, preventing costly professional interventions.
- Collaborated with colleagues for efficient task completion.
- Adhered to health and safety regulations by wearing appropriate personal protective equipment.
- Worked efficiently to help teams complete construction projects ahead of deadlines.
- Performed strenuous physical activities such as heavy lifting in adverse conditions.
- Demonstrated excellent stamina and manual dexterity.
- Manipulated materials to meet desired standards.
- Operated machines to carry out various operations.
- Showcased versatility by working proficiently across different trade specialities according to job requirements.
- Demonstrated expertise in various trades, including plumbing, carpentry, and electrical work.
Team Manager
Lloyds Banking Group
Dunfermline
12.2023 - Current
- Provide oversight and coordination of training academy SME's to support new ways of working and change management.
- Support colleagues to understand and embed change to new ways of working.
- Drive continious improvement opportunities to enhance and develope existing operational tools.
- Streamlined processes to improve and optimise office operations.
- Designed and implemented training to further develop staff based on business goals.
- Ensured adherence to company policies, resulting in fewer discrepancies and conflicts.
- Provided consistent leadership to maintain high levels of team performance and satisfaction.
- Addressed customer complaints promptly, ensuring customer satisfaction and retention.
- Encouraged open dialogue amongst employees for better problem-solving ability.
- Prioritised workload effectively, resulting in timely completion of tasks.
Maintenance Manager / Landlord
Self
Broxburn, West Lothian
12.2009 - Current
- Conducted property inspections to ensure adherence to safety regulations.
- Prioritised preventative maintenance tasks, minimising costly urgent repairs.
- Maintained excellent tenant relations by promptly addressing concerns and requests.
- Oversaw renovation projects to enhance the value of properties.
- Negotiated contract terms for increased profitability and efficiency.
- Managed customer relationships to achieve high satisfaction rate.
- Oversaw property maintenance, working with various tradesmen to complete repairs.
- Estimated costs using working knowledge of current market trends.
Education
SVQ Level 2 - Modern Studies
St Margarets Academy
Livingston, West Lothian 08.1994 - 08.1995
SVQ Level 3 - Physics, Modern Studies, Maths, English, Computing, Chemistry, Art and Design
Our Ladys High
Broxburn, West Lothian 08.1993 - 08.1994
Skills
Customer service excellence
Continuous learning
Growth mindset
Risk management adherence
Mechanical aptitude
Team and individual collaboration
Timeline
Team Manager
Lloyds Banking Group
12.2023 - Current
Tradesman Labourer ( Part Time )
GMS Property Investments
07.2023 - Current
Maintenance Manager / Landlord
Self
12.2009 - Current
SVQ Level 2 - Modern Studies
St Margarets Academy
08.1994 - 08.1995
SVQ Level 3 - Physics, Modern Studies, Maths, English, Computing, Chemistry, Art and Design
Our Ladys High
08.1993 - 08.1994