Craig Appleton
Kingswinford,West Midlands
Summary
Reliable Delivery Person focused on timely parcel distribution. Ensures accurate delivery documentation to enhance route efficiency. Maintains vehicle safety and reliability to support seamless operations. Motivated individual demonstrating strengths in client service and logistics. Adapts to changing demands through effective route planning and documentation. Committed to delivering exceptional service and contributing to team success. Reliable Delivery Person with extensive knowledge and experience in logistics and route planning. Skilled in timely and safe deliveries, maintaining accurate records, and providing excellent customer service. Proficient in handling variety of delivery vehicles and navigating through different environments. Committed to ensuring all deliveries meet quality and punctuality standards, contributing to overall operational success.
Overview
39
39
years of professional experience
Work History
Delivery Person
Royal Mail Group
Dudley, West Midlands
04.2025 - Current
- Delivered parcels to residential and commercial addresses, adhering strictly to scheduled routes and timeframes.
- Maintained accurate records of deliveries, collections, and undelivered items for efficient route planning.
- Maintained vehicle in optimum condition for safety and reliability.
- Mapped out driving routes ahead of time to determine fastest route.
Customer Banking Consultant
Lloyds Banking Group
Kingswinford, West Midlands
10.1987 - 07.2024
- Built strong and positive relationships with customers by staying polite and helpful throughout interactions.
- Created sales and marketing strategies to increase customer base and enhance sales.
- Scheduled, arranged and attended meetings with customers to maintain trusting and long-lasting relationships.
- Addressed and resolved customer complaints in efficient, effective and timely manner.
- Utilised CRM software to track client interactions, improving the accuracy of client data and service personalisation.
- Consulted with clients using preferred channels, maintaining customer satisfaction.
- Shared comprehensive product knowledge and drove revenue through consultative sales approach.
- Adhered to industry regulations and legislation, staying updated on potential changes.
Education
NVQ Level 3 - Banking
City & Guilds
Dudley1986
GCSEs - Maths,English,Computer Studies,Geography & Physics
Secondary school
Kingswinford1986
Skills
- Route optimization
- Delivery documentation
- Time management
- GPS navigation
- Attention to Detail
- Compliance adherence
- Product knowledge sharing
- Customer service excellence
- Active listening
- Effective communication
- Sales and results-focused
- Relationship-building
- Product knowledge
- Customer engagement
- Trust building
- Knowledge of banking regulations
Hobbies and interests
- Fishing
- Golf
- Walking
- Socialising
Timeline
Delivery Person
Royal Mail Group
04.2025 - Current
Customer Banking Consultant
Lloyds Banking Group
10.1987 - 07.2024
NVQ Level 3 - Banking
City & Guilds
GCSEs - Maths,English,Computer Studies,Geography & Physics
Secondary school