April Onijoko
Dundee,Angus
Summary
Motivated professional with varied experience in customer-facing roles. Utilises strong communication and relationship-building skills to enhance client satisfaction. Eager to contribute positively in future roles, applying problem-solving abilities and a dedicated work ethic.
Overview
29
29
years of professional experience
Work History
Newspaper Delivery Person
Newsteam
Dundee
08.2025 - Current
- Demonstrated flexibility by covering additional routes or shifts as needed, supporting team efforts during peak periods or staff shortages.
- Noted complaints with payments, subscriptions or newspapers and reported issues to supervisors.
- Received, sorted and bagged newspapers to prepare for deliveries.
- Delivered newspapers to individual and business customers on time.
- Followed strict deadlines for delivery, managing time effectively to meet customer expectations.
- Operated under various weather conditions, showcasing reliability and commitment to the job.
- Navigated through neighbourhoods efficiently, utilizing knowledge of local areas.
- Provided courteous and friendly service when delivering papers to customers, increasing client satisfaction and loyalty.
- Increased positive customer reviews by promptly delivering newspapers in all weather conditions.
- Upheld company standards and policies during all delivery activities.
- Reported any delivery issues or customer complaints to supervisors, contributing to service improvement.
- Delivered newspapers to residential homes and businesses promptly every morning, enhancing customer satisfaction.
- Built strong relationships with customers, fostering a sense of community and trust.
- Followed route and time schedules and interacted with clients to facilitate timely deliveries and increase customer satisfaction.
- Maintained a professional appearance and demeanour while representing the company in public.
- Distributed newspapers to [Number]+ houses, delivering within agreed timeframes.
- Followed maps and GPS applications to plan routes for mail deliveries.
- Planned and adjusted routes according to weather conditions, traffic reports and order requests for maximum efficiency.
- Adapted to changing delivery routes quickly, demonstrating flexibility and problem-solving skills.
- Picked up papers from dundee, independently sorted and bagged newspapers ready for delivery.
- Delivered newspapers 7 days a week to 68+ customers across angus dundee and Aberdeenshire.
Rent recovery officer
Dundee City Council
Dundee
03.2022 - Current
- Managed collection calls and negotiated payment arrangements with debtors to minimise outstanding balances.
- Contacted customers and discussed unresolved issues and past-due payments to update customer accounts.
- Managed recovery processes for outstanding debts, effectively reducing company bad debt levels through strategic negotiation.
- Documented discussions and actions in customer accounts and collections database.
- Chased up overdue payments to offer assistance in difficult situations and set up payment plans.
- Maintained accurate records of all communication with debtors, ensuring compliance with regulatory standards and company policies.
- Confirmed payment arrangements and finalised customer payment dates and contact information.
- Participated in regular team meetings to share insights, strategies, and best practices for debt recovery.
- Negotiated repayment plans with clients, demonstrating empathy and understanding to achieve positive outcomes for both parties.
- Developed bespoke payment solutions for complex cases, utilising creative problem-solving skills to achieve mutually beneficial arrangements.
- Processed payments over phone and set up recurring drafts.
- Met demands of busy collections group by performing high volume of daily calls.
- Promoted a culture of respect and integrity in all interactions with debtors, fostering positive relationships even in challenging circumstances.
- Prepared and dispatched final demand letters to debtors, outlining legal actions for non-payment.
- Showed tact and diplomacy when communicating with customers and resolving conflicts.
- Delivered outstanding customer service, handling debtor enquiries and complaints with empathy and professionalism.
Delivery Driver
Amazon Flex
12.2025 - 02.2026
- Delivered goods to customers' premises within set timeframes, maintaining high levels of punctuality and reliability.
- Handled merchandise carefully to provide safe delivery.
- Built strong relationships with regular customers, fostering loyalty and positive feedback for the company.
- Maintained accurate records of deliveries, collections, and customer signatures to comply with company policies.
- Loaded vehicle, properly securing items to prevent load shifting and damage during transportation.
- Utilised GPS and route planning software to optimise delivery routes, reducing fuel consumption and delivery times.
- Maintained vehicle in optimum condition for safety and reliability.
- Mapped out driving routes ahead of time to determine fastest route.
- Strived to make deliveries on time to meet schedule demands.
- Successfully changed and planned alternative routes for journeys, usually at short notice, when routes become congested or closed.
- Navigated through diverse weather conditions and traffic situations, ensuring timely and safe delivery of items.
Customer Service Representative
British Telecom
Dundee
09.1997 - 03.2022
- Maximised customer satisfaction by resolving service issues promptly.
- Assisted customers with product-related questions, feedback and complaints.
- Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
- Built rapport with customers through courteous and professional communications.
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
- Maintained accurate records of customer interactions, detailing inquiries, comments, and resolutions for future reference.
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
- Assisted in fulfilment of customer orders placed in person, via email, online and by telephone.
- Monitored customer satisfaction metrics, identifying trends and developing strategies to address areas of concern.
- Processed and issued product orders and service upgrades for customers.
- Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention.
- Performed well at quality assurance evaluations by continuously actioning performance feedback to drive personal improvement.
- Followed-up on customer interactions to provide further support.
- Remained calm under pressure to handle customer complaints and solve problems.
- Responded to customer emails with accurate, professional replies.
- Handled incoming telephone calls promptly to minimise customer waiting times and enhance customer satisfaction ratings.
- Attended to incoming enquiries within target timeframes.
Education
Certificate of Higher Education - English
Monifieth high school
Dundee, DND01-1997
GCSEs - English, French maths biology
Monifieth high school
Angus 01-1996
Skills
- Customer service
- Time management
- Route optimization
- Payment collection
- Relationship building
- Delivery coordination
- Complaint resolution
- Record keeping
- Vehicle maintenance
- Negotiation strategies
- Adaptable problem solving
- Communication skills
- Flexibility in scheduling
- Positive attitude
- Customer service excellence
- All-weather paper delivery
Languages
French
Beginner
A1
Interests
- Horse riding, volunteering at the RDA
- Mentoring young people at school on career choices
Timeline
Delivery Driver
Amazon Flex
12.2025 - 02.2026
Newspaper Delivery Person
Newsteam
08.2025 - Current
Rent recovery officer
Dundee City Council
03.2022 - Current
Customer Service Representative
British Telecom
09.1997 - 03.2022
Certificate of Higher Education - English
Monifieth high school
GCSEs - English, French maths biology
Monifieth high school