Courtney Walker
Glasow
Summary
Experienced and results-driven professional with a strong background in team leadership, operational management, and delivering excellent customer experiences in fast-paced retail environments. Skilled at maintaining high operational standards, supporting team development, and ensuring compliance with company policies and regulations. Committed to driving sales growth, building strong customer relationships, and contributing positively to business success while continuing to develop communication, problem-solving, and organisational skills.
Overview
9
9
years of professional experience
Work history
Restaurant General Manager
Pizza Hut Delivery
Glasgow
2022.07 - 2026.04
- Handled customer complaints efficiently, ensuring their swift resolution whilst maintaining customer satisfaction levels.
- Managed staff rotas for optimal productivity and efficiency.
- Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction and smooth operations.
- Achieved high-level sanitary standards with regular cleanliness checks.
- Ensured compliance with hygiene and health and safety guidelines.
- Streamlined processes for better service delivery and improved guest experience.
- Have gained multi-site experience offering other RGM's support and solutions, all while managing my own store. Analysing all store rotas for the area to ensure labour expectations is met and approved on time. Taking the lead on dealing with issues in all stores and pushing targets.
- Lead by example.
- Facilitated regular inventory checks, minimising discrepancies in stock count.
- Successfully delivered on tasks within tight deadlines.
- Supported team by demonstrating respect and willingness to help.
- Led team training sessions to improve performance.
Shift Manager
Pizza Hut Delivery
Glasgow, Glasgow City
2019.12 - 2022.07
- I worked my way from Team Member to Assistant Manager.
- Often stepped up to run the store while the RGM was on holiday.
- Coordinated with team members for seamless shift transitions.
- Maintained cleanliness and hygiene standards across the work area, ensured a pleasant environment for customers and staff alike.
- Resolved customer complaints promptly to maintain high service standards.
- Assisted employees in resolving workplace conflicts, improved overall team harmony.
- Enforced compliance with food hygiene regulations, upheld high quality standards..
Cafe Support
Hallford Douglas Limited
Glasgow
2017.09 - 2019.04
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Consistently arrived at work on time and ready to start immediately.
- Identified areas of improvement through regular performance reviews.
Education
Higher Care -
West College Scotland
GlasgowClydebank High School
ClydebankHigher National Units -
West College Scotland
GlasgowSkills
- Hygiene Standards Adherence
- Time Management
- Leadership Skills
- Brand Development and Maintenance
- Decision-Making Skills
- Cash Handling
- Stock Control and Ordering
- Restaurant Culture Building
- Staff Recruitment
- Employee Development
- Employee Management
Qualities
- Adaptability
- Trust Worthy
- Honest
- Hardworking
- Reliable
- Approachable
- Keen to upskill my Knowledge
- Resilient
Licenses
- Full UK Drivers License
References
References available upon request.
Timeline
Restaurant General Manager
Pizza Hut Delivery
2022.07 - 2026.04
Shift Manager
Pizza Hut Delivery
2019.12 - 2022.07
Cafe Support
Hallford Douglas Limited
2017.09 - 2019.04
Higher Care -
West College Scotland
Clydebank High School
Higher National Units -
West College Scotland