Courtney Robinson Wilson
London,City of London
Summary
Proactive Host with distinct knowledge of streamlining services through updated and reorganised systems. Expert in customer service with training in [Area of expertise]. Friendly and reliable individual excited to take initiative and provide excellent work.
Overview
18
18
years of professional experience
2
2
years of post-secondary education
Work history
Suite host
O2 arena AEG
London
2024.03 - 2025.10
- Making guest feel welcome in the suites. Explaining the rules, focusing on making sure they enjoy themselves and are safe. Taking orders for refreshments and directing the guest to the right place.
Teaching Assistant
Eleanor Primary School
London
2023.10 - 2025.08
- I currently work in year 3, 4 and 5 working mainly with a group of children with challenging behaviour. My role is to help them with their work, set target that they can reach and help them as much as I can to reach them whether it's with rewards or mentoring as dome struggle with behaviour. It's a group of 5-8 I work with mainly but I also work with other of the able children in the class also. I also support the P.E teacher with P.E.
Football charity
Thru Life Thru Sport
2021.04 - 2023.12
- Football Coach and Mentor. Football coaching and mentoring teenagers in an estate 2 times a week and a holiday provision every school holidays. The aim is change challenging teenagers life through sport, mainly football.
SEN Support Staff
Earlsmead Primary School
2022.09 - 2023.07
- Working as support for children in a class of 29 of which 4 have been diagnosed with something on the special needs spectrum. ADHD, Autism and a couple with traumatizing experiences that has affected their lives and delayed them in their schoolwork. My duties are to work closely with these children in class and out of class, I.e the playground, lunchtime and other lessons out of class, example music.
Agency work
2021.02 - 2021.03
- Warehouse support my duties were Receiving, storing, picking, packing, and dispatching goods, requiring physical work, paying attention to detail.
Customer Service assistant
Tesco
2020.08 - 2021.01
- My duties were stacking shelves, showing customers directions to the items they were looking for, covering cashiers when they went on their lunch breaks, tidying up if something broke or ripped.
SEN Support Staff
Seven Sisters Primary School
London
2017.01 - 2020.07
- Working with children with special needs. Working 1:1. or in a group. Techniques to stay calm. Also teach them Yoga Thursday afternoons. I also manage behaviour of children in key stage 2. With a reward chart system and on Friday afternoons (If they had a good week) they can play football or music with me out of class. I also work with children of EAL.
Customer Care Assistant
Specsavers
2016.01 - 2016.12
- My responsibilities were, welcoming customers into store, Booking in eye tests, offering support to those that showed they were indecisive or unsettled, smiley and approachable, being patient and Answering the phone if somebody calls for enquires.
Soccer Coach
Chicago Fire Soccer Club
Chicago, IL
2015.07 - 2015.11
- Working at different parts of Chicago every week doing summer camps and staying with host families in the mean time. I was working with children ages 3-14/ My duties were to play fun soccer games, Come up with idea's on good fun ways to play and learn Soccer, Behaviour management and always be professionnel in front of the children.
Betfred
London
2015.04 - 2015.07
- My duties were taking bets, keeping the shop tidying, cash handling, comunicating positively with members of the public but making sure boundaries were in place because there were times when I had to de-escalate situations when customers got frustrated after losing.
Learning Mentor
Enfield College
London, OH
2015.01 - 2015.04
- Working in a classroom room of 7 students that were excluded from school in there final year of secondary school (16 years old). My duties were to motivate the pupils to do work as well support them with there work, engage with with them if they were having hard times out of school and be a goood role model for them. Mentoring children with behaviour difficulties and also running football sessions after school twice a week.
- Skills Used Patience, Communication, Caring, Reflected as well as motivating and extremely enthusiastic
LSA Learning Support Assistant
Beachcroft School (PRU)
London
2014.04 - 2014.07
- Taking responsibility of a pupil aged 15 on a one to one job who is a youth offender, Suffers from EBD, speech difficulty and is really violent to students as well as member of staff. I had to build a relationship with the student and get him to do some work in the classroom. Other than that if he didn’t attend school, I will go to class to class and assist the teacher in the lessons.
Football Coach
Tottenham Hotspur Football Club
London
2009.11 - 2014.02
- Football Coach and Playleader: Planning and delivering creative football coaching sessions to young people aged 5-19 in schools and community settings; leading coaching sessions and co-delivering sessions; providing feedback and encouragement to participants; ; giving advice on performance and skills; organising football tournaments; supervising a wide range of sports activities, organising and escorting young people to trips, managing teamwork, conflict and challenging behaviour.
Club Ko
London
2008.02 - 2008.05
- I worked Friday and Saturday night as a Bus Boy. My responsibilities were going on the floor collecting glasses, putting glasses in the dishwasher and emptying the dishwasher. Collecting ice from the staffroom for the bar staff and assisting the bar staff when called upon.
Education
A-Levels - sports
Tottenham college
London 2016.09 - 2018.07
Skills
I have lived in the Haringey community for many years, and during that time I have been actively involved in supporting and uplifting local young people I regularly volunteer by training children in football, mentoring them, and giving guidance to help them build confidence, discipline, and positive life skills
Haringey has given me so much, and I take pride in giving back to the borough that shaped me Being part of this community has shown me the importance of strong local services and the positive impact they can have on families and young people
Custom
- I am a fast learner and hope to any courses or training. To better myself but most importantly better the working environment wherever I am.
- Thanks for reading
- Courtney
Timeline
Suite host
O2 arena AEG
2024.03 - 2025.10
Teaching Assistant
Eleanor Primary School
2023.10 - 2025.08
SEN Support Staff
Earlsmead Primary School
2022.09 - 2023.07
Football charity
Thru Life Thru Sport
2021.04 - 2023.12
Agency work
2021.02 - 2021.03
Customer Service assistant
Tesco
2020.08 - 2021.01
SEN Support Staff
Seven Sisters Primary School
2017.01 - 2020.07
A-Levels - sports
Tottenham college
2016.09 - 2018.07
Customer Care Assistant
Specsavers
2016.01 - 2016.12
Soccer Coach
Chicago Fire Soccer Club
2015.07 - 2015.11
Betfred
2015.04 - 2015.07
Learning Mentor
Enfield College
2015.01 - 2015.04
LSA Learning Support Assistant
Beachcroft School (PRU)
2014.04 - 2014.07
Football Coach
Tottenham Hotspur Football Club
2009.11 - 2014.02
Club Ko
2008.02 - 2008.05