Courtney Newman
New Malden, Kingston upon Thames,United kingdom
Summary
Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control while also being a, Confident leader with background upholding high standards in busy industrial settings. Methodical thinker with proven organisational skills. Excels at logistical planning, supply management, and cost control.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Supervisor
Rituals cosmetics
Kingston upon thames, Surrey
06.2023 - Current
- Built customer retention and satisfaction by delivering top-quality service.
- Dealt with customer complaints and rectified product and service issues.
- Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
- Managed staff rotas, planning workloads effectively and strategically.
- Offered instruction, coaching and motivation for enhanced team morale.
- Guided and coached staff to achieve individual growth and sales production targets.
- Performed thorough quality and safety checks, ensuring all specifications were strictly adhered to.
- Oversaw day-to-day activities of team, ensuring tasks were completed to high standard.
- Acted as point of contact and motivation for employees.
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
- Introduced new opportunities for team building and communication, resulting in better team performance.
- Recommended items to suit customer preferences and budgets, boosting loyalty and satisfaction.
- Been apart of helping stores open and close in different areas, including helping with events.
- Always happy to do overtime to help the team where needed
Sales advisor
Rituals cosmetics
Kingston upon thames, Surrey
06.2022 - 04.2023
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Used creative flair and interest in latest trends to effectively influence customer style choices.
- Guaranteed exceptional store cleanliness in line with protocol through regular sweeping, vacuuming, mopping and dusting.
- Signed up customers to in-store loyalty programme.
- Exceeded weekly targets through dedicated service and selling.
- Shelved and merchandised new products in visually appealing, organised displays to engage customers.
- Operated POS to process £2,500 in sales transactions daily with zero error.
- Monitored and reported suspicious activity to security officer to avoid theft.
- Cultivated loyal, profitable customer relationships, asking open-ended questions to assess and cater to individual needs.
Rides host
Chessington world of adventures
Chessington, Surrey
03.2022 - 06.2022
- Helped visitors load onto rides, secure safety connectors and leave rides at end of turns.
- Processed admission payments and issued tickets to guests.
- Maintained visitor and personnel compliance with rules and safety procedures, minimizing liability and injury risks.
- Identified and promptly reported security threats to appropriate personnel.
- Monitored crowd to proactively identify problems and keep groups under control.
- Cleaned up spaces after events, collecting rubbish, storing furniture and sanitising surfaces.
- Complied with health and safety codes.
- I would be met with thousands of quests everyday making sure their needs were met and health and safety regulations stayed in place
Christmas temp
The perfume shop
Kingston upon thames, Surrey
10.2021 - 12.2021
- Resolved customer complaints and answered queries about store products.
- Educated customers on promotions, offers and special events to enhance product sales.
- Displayed and restocked merchandise by following brand guidelines.
- Used cash registers and POS systems to request and record customer orders and compute transactions.
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
- Helped meet business needs by working extra shifts.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
Education
GCSEs -
The kingston academy
Kingston upon thames 09.2016 - 06.2020
A-Levels - Art & Design
Nescot
Epsom 09.2020 - 04.2021
Skills
- Target-driven
- Financial management
- Employee management
- Issue resolution
- Customer service
- Inventory oversight
Affiliations
- Very into crafting
- I like doing makeup and trying out new looks for myself
- Also love a good cycle
Accomplishments
Multiple employee of the months from different company's for excelling in my work
Timeline
Supervisor
Rituals cosmetics
06.2023 - Current
Sales advisor
Rituals cosmetics
06.2022 - 04.2023
Rides host
Chessington world of adventures
03.2022 - 06.2022
Christmas temp
The perfume shop
10.2021 - 12.2021
A-Levels - Art & Design
Nescot
09.2020 - 04.2021
GCSEs -
The kingston academy
09.2016 - 06.2020
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