Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Hi, I’m

Courtney Jenkins

Wimbledon,City of London
Courtney Jenkins

Summary

I am a confident, outgoing, bubbly, motivated and hardworking individual who is seeking a job to build upon the skills I have already developed throughout my professional career.


I take a pro-active and methodical approach to every task that I am set and have an eagerness to learn and develop personal skills in the work-based environment. I put customer needs first and help guide them through any problems they may be having and guarantee good customer service.


I have completed additional sales training to help negotiation whilst maintaining a good relationship with all clients.


I have worked well with every colleague and always been thoughtful of others and I am confident when raising ideas and suggestions.

Overview

8
years of professional experience
7
years of post-secondary education
2
Certification

Work History

EMAP
London, London

Account Manager
08.2022 - Current

Job overview

  • Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
  • Delivered exceptional customer service, addressing customer queries and handling customer complaints.
  • Built rapport with new and existing customers to boost client retention.
  • Oversaw account portfolio to deliver top-quality account services.
  • Attending Conferences and Events to network with clients
  • Maintained excellent knowledge of industry trends to remain ahead of competitors.
  • Handled customer concerns and complaints to resolve issues and build loyalty.
  • Built rapport with new and existing customers from diverse cultural backgrounds to maximise sales opportunities.
  • Able to multitask as managed 3 events at the same time

NatWest Group
Southend-on-Sea

Complaints handler
03.2019 - 08.2022

Job overview

  • Expressed care, patience and empathy when handling customer interactions for personalised experience.
  • Identified root causes of complaints through effective questioning.
  • Investigated reported issues, liaising with staff at multiple levels to obtain relevant information.
  • Identified complaint trends and patterns to report to supervisors and guide changes.
  • Offered personable and helpful service to exceed customer expectations and reach positive conclusion.
  • Used time-management skills to minimise complaint lifecycle and meet regulatory timelines.
  • De-escalated aggressive behaviour using effective conflict resolution techniques.

Leonard Peters & Co
Southend-on-Sea

Estate agent
10.2016 - 03.2019

Job overview

  • Answered phone calls and emails from potential and existing customers.
  • Handled day-to-day customer queries, swiftly providing answers and resolving problems for continued satisfaction.
  • Advertised properties to general public via networking, brochures, adverts and multiple listing services to maximise exposure.
  • Liaised with property owners and prospective new customers.
  • Coordinated sales through communication with buyers, sellers and solicitors.
  • Managed house viewings and yearly inspections effectively and efficiently to maximise potential sales opportunity for swift vendor success.

Education

South Essex College
Southend-on-Sea

Diploma of Higher Education from Print Based Media
09.2014 - 06.2016

University Overview

The Eastwood Academy
Leigh-on-Sea

GCSEs from GCSE
09.2008 - 06.2013

University Overview

Skills

  • Customer relations
  • Customer Service
  • Product knowledge
  • Account management
  • Sales expertise
  • Salesforce
  • Upselling
  • Acquiring new customers
  • Researched sales leads
  • Relationship-building and management
  • Excellent communication skills

Affiliations

Affiliations
  • Live Music
  • Skiing
  • Dog Walking
  • Travelling

Certification

- Star of the month for exceeding targets and setting a new company record.

- Sales Accademy completed

Timeline

Account Manager
EMAP
08.2022 - Current
Complaints handler
NatWest Group
03.2019 - 08.2022
Estate agent
Leonard Peters & Co
10.2016 - 03.2019
South Essex College
Diploma of Higher Education from Print Based Media
09.2014 - 06.2016
The Eastwood Academy
GCSEs from GCSE
09.2008 - 06.2013
Courtney Jenkins