Ella Macgregor
PRESTON,Lancashire
Summary
Organised and adaptable person with strong communication, persuasion and multitasking abilities. Delivers high levels of product and service sales through knowledgeable and consistent customer advice. Proactive in prospecting for new customers and addressing customer requirements.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work history
Account manager
Estee Lauder Companies
Preston, England
2022.03 - Current
- Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
- Monitored customer trends and account performance to proactively identify and rectify challenges.
- Handled customer concerns and complaints to resolve issues and build loyalty.
- Delivered exceptional customer service, addressing customer queries and handling customer complaints.
- Produced sales and performance reports and delivered to senior management and stakeholders.
- Generated KPI reports to illustrate overall performance.
Sales assistant
Dune London
Manchester, Midlands
2021.01 - 2022.01
- Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts.
- Enhanced visual merchandising by maintaining replenishment and presenting items according to style guides.
- Took interest in customers' needs and concerns to provide throughtful advice and product recommendations.
- Increased seasonal event sales through targeted selling in line with current marketing initiatives and promotions.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
Education
Bachelor of Arts - Fashion Image Making and Styling
University of Salford
Salford 2018.09 - 2021.03
Diploma of Higher Education - Fashion Design
Blackpool and The Fylde College
Blackpool 2016.09 - 2018.09
Skills
- Team management
- Brand awareness and representation
- Customer relations
- Customer care
- Staff training and mentorship
- Advanced product knowledge
- Lead management
- Customer experience
- Public relations
- Communication skills
- Coaching and mentoring
Affiliations
- Horse Riding
- swimming
- The Gym
Languages
English
Advanced
Timeline
Account manager
Estee Lauder Companies
2022.03 - Current
Sales assistant
Dune London
2021.01 - 2022.01
Bachelor of Arts - Fashion Image Making and Styling
University of Salford
2018.09 - 2021.03
Diploma of Higher Education - Fashion Design
Blackpool and The Fylde College
2016.09 - 2018.09