Courtney Fletcher
Leeds
Summary
Reliable team player enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.
Overview
6
6
years of professional experience
14
14
years of post-secondary education
Work History
Support worker
Cygnet Health Care
Leeds
02.2019 - Current
- Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
- Monitored individuals' progress, continuously updating and adjusting care plans to meet health and wellbeing needs.
- Led group activity programmes to support independence and encourage community inclusion.
- Delivered high-quality care to individuals with varying needs, tailoring support to meet personalised care plans.
- Monitored and documented client behaviours, activities and development, aiding appropriate care plan management.
- Provided physical and emotional support, employing compassionate care to help individuals achieve their full potential.
- Administered medication with rigorous planning and recordkeeping.
- Performed crisis interventions during emergency cases.
- Resolved employee relations issues and navigated disciplinary proceedings.
- Followed opening, closing and shift changeover procedures for seamless operations.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Led performance reviews and tailored employee feedback to facilitate professional development.
- Led shifts and motivated team to drive sales.
- Prioritised and assigned tasks for strategic and optimised distribution of workloads.
Trainee dental nurse
Precious Dental Care
Leeds
01.2018 - 02.2019
- Utilised dental equipment to polish and clean teeth.
- Referred patients to laboratories to acquire testing.
- Identified and prepared trays of tools and materials to prepare for dental evaluations and treatment.
- Processed and stored radiographic film samples to use for teeth reconstruction and treatment.
- Assisted in providing oral health education to patients to promote clean and healthy teeth and gums.
- Provided professional chairside assistance to dentists to follow instructions and avoid errors.
- Managed new and existing bookings in dental software to provide and maintain client retention rate.
- Set up treatment rooms to prepare for check-ups, examinations and surgeries.
- Provided clerical support to company employees, including copying, faxing and file management.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Delivered front of house duties with warm and professional manner.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
Education
GCSEs - English
Bishop Young Church of England Academy
Leeds 09.2012 - 05.2017
GCSEs - Mathematics
Bishop Young Church of England Academy
Leeds 09.2012 - 05.2017
GCSEs - Science
Bishop Young Church of England Academy
Leeds 09.2012 - 05.2017
Skills
- Clean driving record
- Quality Assurance reporting
- Life skills development
- Medication administration
- Audit documentation knowledge
Timeline
Support worker
Cygnet Health Care
02.2019 - Current
Trainee dental nurse
Precious Dental Care
01.2018 - 02.2019
GCSEs - English
Bishop Young Church of England Academy
09.2012 - 05.2017
GCSEs - Mathematics
Bishop Young Church of England Academy
09.2012 - 05.2017
GCSEs - Science
Bishop Young Church of England Academy
09.2012 - 05.2017
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