Costina Cucu
Kendal
Summary
Dynamic and committed professional with a background in customer service and education, notably at Broadoaks Country House. Excelled in stress management and communication, enhancing customer satisfaction and student outcomes. Demonstrated strong work ethic across roles, with a knack for teamwork and active engagement in high-pressure environments. I strongly believe that I am a positive and an active person who works well in a team, looking to improve my professional and personal skills.
Overview
13
13
years of professional experience
Work History
General Assistant
Broadoaks Country House
06.2017 - 05.2024
- Supported customer service efforts when needed addressing concerns or requests professionally.
- Enhanced customer satisfaction with timely response to inquiries and resolving issues promptly.
- Dealing with complaints and requests from customers.
- Working in different departments.
- Offer training for the new staff.
- Working on wedding events, breakfast shifts or dinner time.
Waitress
Auchranie Resort
05.2016 - 06.2017
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm when dealing with difficult customers or during busy shifts.
- Taking drinks and food orders.
General Assistant
Crossbutts
06.2015 - 05.2016
- Supported customer service efforts when needed addressing concerns or requests professionally.
- Working on different departments in the hotel.
- working along management to offer a positive experience for the customers.
Romanian Language Teacher
Chiojdeni Secondary School
09.2011 - 09.2015
- Improved students'' oral and written communication skills through interactive language exercises and group projects.
- Adapted instructional methods based on individual student needs and preferences, ensuring optimal learning outcomes for diverse learners.
- Utilized various teaching techniques such as role-playing, storytelling, and group discussions to create engaging classroom experiences that catered to different learning styles.
- Provided constructive feedback on student performance, both verbally and in writing, enabling them to make continuous progress in their language studies.
Education
Level 2 Certificate in Awareness of Mental Health - Mental Health Poblems
Training Qualifications Course
Partners In Bristol, United Kingdom 12.2023
Level 1/Level 2 - English Functional Skills Level 1 And Level 2
Kendal College
Kendal,United Kingdom 09.2022
Master of Arts - Arts
Ovidius University
Constanta, Romania07.2015
Bachelor of Arts - Language And Literature
Ovidius University
Constanta, Romania07.2011
High School Diploma -
Dumitresti High School
Romania 09.2004
Skills
- Communication
- Team work
- Punctuality
- Work ethic
- Stress management
- Commitment
- Active
Gardening, Traveling, Walking, Spending time with the family
Outdoor activities improve my mental health and lift my mood.
Timeline
General Assistant
Broadoaks Country House
06.2017 - 05.2024
Waitress
Auchranie Resort
05.2016 - 06.2017
General Assistant
Crossbutts
06.2015 - 05.2016
Romanian Language Teacher
Chiojdeni Secondary School
09.2011 - 09.2015
Level 2 Certificate in Awareness of Mental Health - Mental Health Poblems
Training Qualifications Course
Level 1/Level 2 - English Functional Skills Level 1 And Level 2
Kendal College
Master of Arts - Arts
Ovidius University
Bachelor of Arts - Language And Literature
Ovidius University
High School Diploma -
Dumitresti High School
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