Rebecca Suter
Swansea
Summary
Compassionate and dedicated psychology and counselling graduate seeking a role in the psychology or counselling field. Brings strong interpersonal and communication skills, with proven strengths in active listening, empathy, and problem-solving. Experienced in building supportive, trust-based relationships and committed to promoting mental well-being and personal development. Passionate about helping others overcome challenges and achieve their goals through evidence-based and person-centred approaches
Overview
28
28
years of professional experience
3
3
years of post-secondary education
Work history
General Assistant
JD Gym
Swansea, City and County of Swansea
09.2024 - Current
- Carried out routine inspections of premises for safety compliance.
- Helped resolve customer queries promptly, fostering good relations with clients.
- Ensured proper waste disposal practices were followed promoting environmental sustainability.
- Undertook general cleaning duties regularly, providing a pleasant gym environment.
- Managed minor repairs and maintenance tasks for optimal facility functionality.
- Supported colleagues during peak hours to prevent customer dissatisfaction.
- Facilitated clear communication between team members for better workflow synergy.
- Maintained a clean, organised workspace to ensure smooth daily operations.
- Assisted with inventory management for efficient stock control.
- Dealt with complaints professionally leading to swift problem resolution.
- Carried out day-day-day support duties accurately and efficiently.
- Greeted guests and clients with warmth and professionalism.
- Helped unpack and shelve deliveries quickly ensuring all items were available for sale.
- Provided top-quality customer service, resulting in high levels of customer satisfaction.
- Worked on till operations efficiently reducing queues at the checkout.
Floor Staff
Marks and Spencer
12.2022 - 06.2025
- Provided exceptional customer service by assisting customers in a friendly and professional manner, answering inquiries, and offering product recommendations
- Ensured the cleanliness and organisation of the sales floor, promptly restocking shelves and maintaining attractive product displays to enhance the shopping experience
- Operated cash registers and processed customer transactions accurately, handling cash, credit cards, and electronic payments
- Collaborated with team members to efficiently manage stock deliveries and restocking activities, ensuring product availability and timely replenishment
- Implemented health and safety protocols, including proper handling of food products, adherence to hygiene standards, and maintenance of a clean and hazard-free environment
- Responded to customer concerns and complaints, promptly addressing issues to ensure customer satisfaction and maintain a positive shopping experience
- Collaborated with colleagues to achieve sales targets and meet performance metrics, actively engaging in team meetings and training sessions to enhance product knowledge and sales techniques
- Demonstrated flexibility by adapting to changing work demands and supporting other store areas or departments as needed
Homemaker
None
09.2011 - 06.2025
- Balanced household management with raising three children in a dynamic environment
- Fostered a nurturing family environment ensuring physical, emotional and educational priorities were met
- Organised and coordinated daily schedules, including meal planning, school activities, medical appointments, and extracurricular engagements
- Developed effective multitasking and time management skills to balance various responsibilities and ensure a smooth-running household
- Fostered open communication and strong relationships within the family, promoting a positive and harmonious atmosphere
- Implemented age-appropriate routines, discipline strategies, and educational activities to support the children's growth and development
- Collaborated with schools, teachers, and other caregivers to ensure the children's educational success and well-being
- Utilised problem-solving skills to address challenges and conflicts within the family unit, fostering resolution and growth
- Managed household finances, including budgeting, bill payments, and expense tracking, to maintain financial stability
- Demonstrated strong organizational skills by effectively maintaining household inventories, managing household chores, and overseeing maintenance and repairs
- Cultivated a safe and clean home environment by implementing proper hygiene practices, establishing safety protocols, and managing household cleanliness
Professional Singer
Self-Employed
01.1997 - 06.2024
- Delivered engaging solo performances for more than 26 years, including two years in Spain
- Specialised in multiple music genres, including pop, jazz, R&B, rock, and classical
- Customised performances to match specific event requirements and audience expectations
- Facilitated interactive and memorable audience engagement
- Managed sound equipment to provide excellent audio quality at performances
- Collaborated with event organisers to ensure outstanding entertainment experiences
- Displayed professional demeanour, appearance and stage presence during performances
- Earned positive testimonials from clients and event organisers
Befriending Individual
Age UK
04.2010 - 05.2011
- Engaged in one-on-one befriending relationships with elderly individuals, providing companionship and emotional support
- Established trusting and empathetic relationships with clients through active listening, empathy, and respect
- Actively participated in regular visits or phone calls, offering friendly conversation and a listening ear to alleviate feelings of loneliness or isolation
- Organised and participated in social activities and outings to promote socialisation and enhance the well-being of clients
- Assisted with practical tasks, such as shopping, running errands, or accompanying clients to medical appointments, as needed
- Kept accurate records of visits, activities, and any concerns or observations, reporting them to the appropriate staff or supervisor
- Collaborated with the Age Concern team to ensure the well-being and safety of clients, adhering to established policies and procedures
- Developed a strong understanding and sensitivity towards the specific needs of the elderly population, including those with mobility limitations, memory loss, or chronic illnesses
- Received positive feedback from clients and supervisors for the impact of befriending services on their overall well-being and quality of life
Shift Supervisor
Café Olé
06.2005 - 06.2007
- Supervised and trained a team of baristas, ensuring adherence to quality standards, and providing excellent customer service
- Prepared and served a variety of coffee and tea-based beverages, showcasing expertise in espresso extraction and latte art techniques
- Handled cash transactions and operated the point-of-sale system with accuracy
- Assisted in inventory management, including stock replenishment and monitoring product expiration dates
- Ensured cleanliness and organization of the café, maintaining a welcoming environment for customers
- Collaborated with the team to maintain high standards of product quality, consistency, and service
Barista
RC's Cafe
01.2004 - 06.2005
- Prepared and served a variety of coffee and tea-based beverages to customers according to their preferences and specifications
- Ensured the quality and consistency of drinks through proper espresso extraction, milk steaming, and latte art techniques
- Maintained a clean and organized work area, including the espresso machine, grinder, and brewing equipment
- Interacted with customers in a friendly and professional manner, providing product recommendations and answering inquiries about coffee
- Handled cash transactions and operated the point-of-sale system with accuracy
- Assisted in inventory management, including restocking supplies and monitoring stock levels
- Collaborated with the team to uphold high standards of customer service, efficiency, and cleanliness
- Adapted to peak periods by efficiently managing a high volume of orders while maintaining quality and speed of service
Education
Bachelor of Science - Psychology and Counselling
University of Wales Trinity Saint David
Swansea 09.2022 - 05.2025
Access Course - Psychology And Counselling
Gower College Swansea
09.2021 - 06.2022
Skills
- Interpersonal Communication
- Customer Service
- Time Management
- Skilled Multi-tasker
- Therapeutic Listening
- Teamwork
- Emotional Intelligence
- Conflict Resolution
- Resiliency
- Communication
Timeline
General Assistant
JD Gym
09.2024 - Current
Floor Staff
Marks and Spencer
12.2022 - 06.2025
Bachelor of Science - Psychology and Counselling
University of Wales Trinity Saint David
09.2022 - 05.2025
Access Course - Psychology And Counselling
Gower College Swansea
09.2021 - 06.2022
Homemaker
None
09.2011 - 06.2025
Befriending Individual
Age UK
04.2010 - 05.2011
Shift Supervisor
Café Olé
06.2005 - 06.2007
Barista
RC's Cafe
01.2004 - 06.2005
Professional Singer
Self-Employed
01.1997 - 06.2024
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