Cosmas Nfaazie Nyuur
Newcastle,Newcastle upon Tyne
Summary
An organized and dependable hard-working gentleman with over 10 years of experience. Successful at managing multiple priorities with a positive attitude. Willing to take on greater responsibilities to meet team goals.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work history
ASSET Custodian (ATM)
Stanbic Bank Ghana Limited
Wa, Ghana
02.2020 - 12.2024
- Won PBB Client coverage awards (Stanbic Bank Ghana), 2nd runner-up, Best Asset Custodian in the 2023 financial year.
- Achieved 98% ATM uptime to gain customer trust and satisfaction.
- Signed up 60% of the branch customer base to alternate digital channels such as internet banking, mobile banking, and SMS alerts.
- Oversaw daily operations to achieve high productivity levels.
- increased awareness of the usage of our ATMs for cash withdrawals and cash deposits.
- Data was mined from both existing and new bank customers without ATM cards and made sure they were provided with cards that increase the branch revenue from fees collected through ATM transactions.
- checking daily for skimming devices to prevent fraud and loss to the bank.
- worked overtime on weekends to make sure ATMS machines were up and running.
Customer Service Consultant
Stanbic Bank Ghana Limited
Wa, Ghana
03.2013 - 02.2020
- Resolved customer complaints on Salesforce to make sure our customers got the satisfaction they deserve in resolving their queries promptly.
- Handled in-person, email, and mailed correspondence.
- Processed inbound customer calls, providing information on service or product upgrades.
- Upsold new products and accessories to customers, capturing significant increases in add-on sales.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
- Processed high-value payments with meticulous accuracy.
- Built customer rapport by providing friendly, genuine service, increasing customer retention by 80%.
- Boosted monthly sales revenue by skilfully promoting diverse product and service options.
- Won best Branch staff 2017.
Caretaker
Thetford Limited
Accra, Ghana
04.2012 - 11.2012
- Kept toilets and wash areas clean and tidy.
- Enabled efficient site operations by correctly maintaining and ordering cleaning supplies and equipment.
- Reported major building faults and concerns to management for prompt repair.
- Coordinated cleaning staff to maintain good building hygiene standards.
- Removed trash collected from within buildings and transported to nominated point for collection by refuse contractors.
- Managed building grounds through regular gardening and litter picking.
- Inspected cleaning and caretaking equipment, made minor repairs, and reported defects.
- Swept and mopped hard floors and vacuumed carpeted areas.
- Maintained asafe environment for everyone by adhering to company safety policies.
Education
Master of Science - International Business Management
University of Northumbria at Newcastle
Newcastle upon Tyne 01.2024 -
Certificate of Higher Education - Critical Thinking For Self Development
Metropolitan School of Business And Management UK
United Kingdom 06.2021 - 06.2021
Certificate of Higher Education - Financial Performance
International Business Management Institute
Berlin, Germany 11.2019 - 11.2019
Bachelor of Arts - History
Kwame Nkrumah University of Science and Technology
Ghana 09.2007 - 10.2011
Skills
- Customer-focused
- Communication skills
- Time management
- Team building
- Problem-solving
Affiliations
- song writing, singing, listening to music
Accomplishments
- PBB Client Coverage Awards. 2nd runner-up, Best Asset Custodian in the 2023 Financial year (Stanbic Bank Ghana Limited).
- Best Branch Staff 2017 (Stanbic Bank Ghana- Wa Branch)
Timeline
Master of Science - International Business Management
University of Northumbria at Newcastle
01.2024 -
Certificate of Higher Education - Critical Thinking For Self Development
Metropolitan School of Business And Management UK
06.2021 - 06.2021
ASSET Custodian (ATM)
Stanbic Bank Ghana Limited
02.2020 - 12.2024
Certificate of Higher Education - Financial Performance
International Business Management Institute
11.2019 - 11.2019
Customer Service Consultant
Stanbic Bank Ghana Limited
03.2013 - 02.2020
Caretaker
Thetford Limited
04.2012 - 11.2012
Bachelor of Arts - History
Kwame Nkrumah University of Science and Technology
09.2007 - 10.2011