Cory Beardsley
Nottingham,Nottinghamshire
Summary
Results-driven, ambitious and competitive business leader focused on transformative leadership and continuous improvement to drive growth and maximise profits. Tenacious executive ready to take on challenging role, meet goals and surpass expectations.
Overview
8
8
years of professional experience
Work History
Night Operations Team Manager
Waitrose Newark on Trent
Newark on Trent, Nottinghamshire
11.2022 - Current
- Monitoring and reviewing data mining and analytics tools, and analysing key business metrics and site performance encompassing replenishment and fulfilment critical to the business
- Created and implemented a comprehensive customer service program that increased customer engagement by around 20%
- Monitor team development, setting performance objectives and providing constructive feedback for continued growth
- Up skilled staff through targeted training opportunities, enhancing team capabilities
- Delivered KPI targets and improvements on consistent basis through excellent leadership
- Analysing PSAT and CSAT results and targeting opportunities to achieve business experience
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
- Successfully delivered on tasks within tight deadlines
- Analysed and resolved complex resource management issues for optimised scheduling
- Streamlined processes to improve and optimise night operations
- Facilitated communication and collaboration across departments.
General Manager
Redcat Pub Company
Nottingham, Nottinghamshire
01.2022 - 11.2022
- Analysed sales data to identify trends and develop strategies to maximise restaurant sales and profits
- Responsible for sales forecasts, compliance management, events, and leadership critical to the business
- Managed high-performing teams to deliver quality customer service and stable profits during immense pressure
- Directed day-to-day work of 40 employees and motivated teams to exceed objectives
- Built and maintained loyal, long-term customer relationships through effective account management
- Tracked KPIs to drive profitability and targeted delivery
- Increased revenue streams by reducing operating costs, managing schedules and performing variance and risk analysis to implement corrective actions
- Maintained organisational compliance with applicable legislation and regulations
- Spearheaded strategic planning and decision-making processes aligning with mission and stakeholder interests.
- Identified and resolved operational issues impacting productivity, performance or profitability.
General Manager & Cluster/Area Manager
Greene King
Nottingham, Nottinghamshire
08.2018 - 08.2021
- Spearheaded innovative strategies to reduce operational costs by 10%
- Created and implemented best practice policies and processes to aid operational performance
- Developed and implemented sales and marketing strategies that increased revenue by 30%
- Established budgets for programme activities and controlled expenditure to meet targets
- Planned and managed resources and budget to support and deliver objectives
- Conducted training sessions to educate employees on best practices and procedures, increasing team performance
- Actioned customer feedback to promote continued service improvement
- Oversaw planning and execution of targeted sales and marketing strategies
- Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees
- Built centralised CRM strategy designed to engage, convert and retain customers in line with targets.
General Manager
Great Northern Inns Group
Nottingham, Nottinghamshire
06.2016 - 08.2018
- Maintained agile, responsible organisation with sustained revenue growth by monitoring industry forecasts, honing budgets and adjusting marketing strategies
- Empowered staff members to contribute to continuous improvement, quality and growth of company
- Managed high-performing teams to deliver quality customer service and stable profits
- Built and maintained loyal, long-term customer relationships through effective account management
- Implemented effective customer service procedures to encourage positive feedback
- Spearheaded strategic planning and decision-making processes aligning with mission and stakeholder interests.
Education
High School Diploma - Music Technology
Confetti Institute of Creative Technologies
Nottingham 01.2008 - 01.2010
Bachelor of Science -
Nottingham Trent University
Nottingham 01.2013 - 01.2015
High School Diploma - Advanced Level Apprenticeship in Management
City of Guilds London Institute of Business
Nottingham 01.2017 -
Advanced Level Apprenticeship in Management - undefined
01.2017 - 01.2018
Skills
- Organised with high attention to detail
- Business development
- Strategic planning
- Schedule management
- Project management
- Process Improvement
- Operations management
- Financial management
- Human resources management
- Recruiting and hiring
- Coaching and mentoring
- Staff training/development
- Leadership and team building
- Client relations
- Resource allocation
- Customer retention
- Sales planning and implementation
References
References available upon request.
Timeline
Night Operations Team Manager
Waitrose Newark on Trent
11.2022 - Current
General Manager
Redcat Pub Company
01.2022 - 11.2022
General Manager & Cluster/Area Manager
Greene King
08.2018 - 08.2021
High School Diploma - Advanced Level Apprenticeship in Management
City of Guilds London Institute of Business
01.2017 -
Advanced Level Apprenticeship in Management - undefined
01.2017 - 01.2018
General Manager
Great Northern Inns Group
06.2016 - 08.2018
Bachelor of Science -
Nottingham Trent University
01.2013 - 01.2015
High School Diploma - Music Technology
Confetti Institute of Creative Technologies
01.2008 - 01.2010
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