Chanique Guy
Coventry,West Midlands
Summary
Dynamic and detail-oriented professional with extensive expertise in bartending and customer service. Demonstrates exceptional spirit knowledge, persuasive selling techniques, and outstanding customer service skills. Adept at bar equipment maintenance, invoicing, and cash handling, ensuring time-efficient service delivery. Known for excellent teamwork, verbal communication, and the ability to build strong customer relationships. Committed to innovation management and organised with high attention to detail. Passionate about enhancing customer experiences and fostering a positive atmosphere.
Overview
3
3
years of professional experience
Work history
Bar staff member
cheyelsmore social club
Coventry, west midlands
2025.07 - 2026.03
- Completed end-of-day cleaning duties, leaving the bar ready for next day's trade.
- Handled cash transactions to ensure accurate accounting.
- Managed customer disputes effectively, preserving the business reputation.
- Prepared beverages, ensuring consistent quality.
- Restocked bar efficiently during busy periods.
- Served customers to foster a friendly atmosphere.
- Cleaned and sanitised bar area, maintaining high standards of hygiene.
- Ensured customer satisfaction by providing excellent service.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Warmly greeted and served customers, promptly processing payments to minimise wait times.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Welcomed guests with friendly conversation and a fun atmosphere.
Bar Staff Member
Mitchells & Butlers
Coventry, West Midlands
2023.01 - 2025.07
- Since joining this job, hospitality team, I have enjoyed the fast paced environment I get to work in.
- I have built up a lot of skills and knowledge such as:
- Serving hot food and desserts to customers.
- Prepared and served coffee, cocktails and lager to provide a variety of beverages and options.
- Developing knowledge of drinks and menu items to help customers on their preference.
- Upholding a high standard of health and safety regulations by making sure the work area is always clean.
- Upselling beverages and meals to customers.
- Maintaining a welcoming persona and image.
- Restocked bar efficiently during busy periods.
- Assisted in training new staff, contributing to team efficiency.
- Completed end-of-day cleaning duties, leaving the bar ready for next day's trade.
- Helped organise special events at the bar.
- Cleaned and sanitised bar area, maintaining high standards of hygiene.
- Rotated stock regularly, reducing waste from expired products.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
Part-time Administrator
LJB Estates
Coventry
2023.10 - 2023.12
- My professional development has grown from strength to strength since joining the small but growing start-up business that I played a small role in.
- Responsible for all administrative tasks and having that as my role, Enabled to create and own processes ensure the business is efficient behind the scenes, to create a seamless experience for the clients.
- Day to day duties included:
- Organising the diary
- Maintaining database
- Viewings and sales
- Provide support and guidance to customers
- Raising POs and managing invoices
- Creating and coordinating maintenance contracts
- Managed client communications by answering phones and corresponding through email.
Education
BTEC Level 3 National Extended Diploma - Transport and Architecture
City College Coventry
CoventryGCSEs - English Language
City College Coventry
CoventryGCSEs - Mathematics
City College Coventry
CoventryBTEC Level 3 National 540 Diploma - Transport and Architecture
City College Coventry
CoventryBTEC Level 2 First Extended Certificate - Art and Design
City College Coventry
CoventrySkills
- Spirit knowledge
- Positive attitude
- Persuasive selling techniques
- Bar equipment maintenance
- Invoicing
- Innovation management
- Outstanding customer service
- Enjoy working with people
- Excellent teamwork
- Organised with high attention to detail
- Customer relationship building
- Time-Efficient service
- Customer Service
- Cash handling
- Verbal communication
- Bartending
CAREER GOALS
My dream job is to be an architect designer, I unexpectedly found my dream career by studying automobiles and discovered architecture. I ended up being fascinated in architect and the process of designing, creating and building masterpieces
Timeline
Bar staff member
cheyelsmore social club
2025.07 - 2026.03
Part-time Administrator
LJB Estates
2023.10 - 2023.12
Bar Staff Member
Mitchells & Butlers
2023.01 - 2025.07
GCSEs - English Language
City College Coventry
GCSEs - Mathematics
City College Coventry
BTEC Level 3 National 540 Diploma - Transport and Architecture
City College Coventry
BTEC Level 2 First Extended Certificate - Art and Design
City College Coventry
BTEC Level 3 National Extended Diploma - Transport and Architecture
City College Coventry