CORRIN GREEN
Newport
Summary
Detail-focused financial services professional with experience supporting payments, banking operations and financial administration within regulated environments. Hands-on experience processing and supporting BACS, Faster Payments, CHAPS and international payments, with a strong understanding of how transactions flow through systems and the importance of accuracy, controls and reconciliation. Highly organised, numerate and proactive, with a keen interest in finance, business processes and continuous improvement.
Overview
11
11
years of professional experience
Work history
Learning & Development Trainer
Lloyds Banking Group
Newport, Isle of Wight
2022.11 - 2026.04
- Delivered onboarding and upskilling for 90+ frontline customer operations cohorts, ensuring understanding of banking processes, payments and compliance requirements
- Supported colleagues’ knowledge of payment journeys, transaction handling and system workflows within regulated environments
- Maintained accurate, audit-ready records and materials in line with governance standards
- Worked closely with operational, risk and quality teams to identify issues, investigate root causes and embed improvements
- Demonstrated strong attention to detail when reviewing data, tracking outcomes and validating information
Home Insurance Claims Assessor
Lloyds Banking Group
2021.04 - 2022.11
- Assisted in conducting investigations to identify and prevent fraudulent activities.
- Responded to client queries regarding claims status and concerns in a timely manner.
- Supported communication between stakeholders to facilitate smooth claim settlements.
Banking Consultant
Lloyds Banking Group
2017.01 - 2021.04
- Processed and supported customer payments including BACS, Faster Payments, CHAPS and international payments
- Managed accurate account administration and financial data entry, maintaining up-to-date systems and records
- Investigated and resolved payment-related queries, escalating where required to ensure correct outcomes
- Supported time-critical and high-value transactions with strong control awareness
- Balanced high volumes of work while maintaining accuracy and service standards
Team Manager
Lloyds Banking Group
2016.01 - 2017.01
- Oversaw operational activity within a customer-facing banking environment
- Ensured work was completed accurately and in line with financial controls, policies and procedures
- Supported issue resolution, escalations and quality assurance activity
Internet Banking Advisor
Lloyds Banking Group
2015.02 - 2016.01
- Provided support for digital banking services, including payments and transaction troubleshooting
- Guided customers through online payment journeys and self-service tools
- Accurately logged interactions and outcomes, maintaining strong data integrity
Skills
- Payments processing (BACS, Faster Payments, CHAPS, international)
- Banking operations and finance administration
- Back-office queue and case management
- Payment investigations and reconciliation support
- Strong attention to detail and data accuracy
- Pega – back-office case management, workflow and queue handling
- SAP – finance and operational systems supporting payments and account processes
- Excel – accurate data handling, tracking and reconciliation support
- Power BI – reporting, dashboards and operational insight
QUALIFICATIONS
- CeMAP Qualification
- A Levels (A, B, C)
- 11 GCSEs (A*-C)
Timeline
Learning & Development Trainer
Lloyds Banking Group
2022.11 - 2026.04
Home Insurance Claims Assessor
Lloyds Banking Group
2021.04 - 2022.11
Banking Consultant
Lloyds Banking Group
2017.01 - 2021.04
Team Manager
Lloyds Banking Group
2016.01 - 2017.01
Internet Banking Advisor
Lloyds Banking Group
2015.02 - 2016.01