Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Other work experience
Timeline
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Cordelia Holliday

Malton,North Yorkshire

Summary

Friendly, approachable, dedicated and enthusiastic. Excellent with customer service and handling fast-paced environments. Efficient with any complaints, an analytical problem solver that tries to make situations fit for everyone. Strong communication skills with abilities to make guests feel instantly welcome and can create a warm environment.

Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively.

Overview

2
2
years of professional experience

Work History

Marketing assistant

Cenegex Management LTD
05.2024 - Current
  • Controlling social media platforms (such as Instagram and Facebook) for the companies in the group.
  • Assisting with promotional material including marketing videos and presentations.
  • Liaising with videographers to edit promotional videos before they are released on social media platforms.

Front of house team member

The Ham and Cheese
Malton, North Yorkshire
01.2023 - Current
  • Managed cash transactions accurately.
  • Greeted guests warmly upon arrival to make sure they feel welcome and have a great experience with us.
  • Recommended menu items and specials to guests.
  • Helped co-ordinate the team by organising work areas and maintaining high levels of cleanliness, including cleaning and setting tables quickly after customers have left so that we greet new guests on time.
  • Looking after all guests with a friendly and helpful attitude, dealing with requests and queries efficiently, and generally providing excellent customer service to all.
  • Handled complaints with confidence and maturity.
  • Maintained excellent level of service in a busy and demanding restaurant environment in a calm manner.
  • Communicating clearly with the kitchen to make sure orders are prepared correctly (especially for guests with dietary requirements).
  • Keeping up to date with allergen training.
  • Covering shifts at short notice in times of staff absence (when studies have allowed).

Education

Extended Diploma in Art and Design Level 3 - Art and Design

York College
York
09.2024 -

GCSEs -

Fyling Hall School
Robin Hoods Bay, Whitby
09.2019 - 06.2024

Skills

  • Knowledge of allergen standards and dietary requirements
  • Confident dealing with complaints
  • Patience and tolerance
  • Professionalism and etiquette
  • Good listener and follows instructions properly
  • Quick to gain knowledge on products
  • Customer experience
  • Resilient and calm under pressure

Affiliations

  • I practice Henna on myself and other people
  • I love music and going to concerts
  • I enjoy singing and playing the bass guitar.
  • I really enjoy reading and am always reading more than one book at a time!
  • I have taken flying lessons in the past and will start these again when I've passed my driving test.
  • I love to ride horses, took lessons in school and have been on hacks with family friends who live nearby and have horses.

Accomplishments

I received a national film making award with an acting academy along with performing on two West End stages.

Other work experience

Whilst in school, I spent a week working with the fashion department at York College which I thoroughly enjoyed. During the week, I created a mood board for a fashion show, helped to cut garments, assisted the tutors with lesson planning and the students with anything they needed. Afterwards, I was invited back to be a model at the students end of year fashion show which formed part of their qualification. This was a great experience and the show was filmed and shared on York College's YouTube channel.


I also spent a few weeks helping part time with a local child minder. This voluntary role included helping her feed the children, take them out for walks, play games with them to keep them occupied and helping clean up any messes.



Timeline

Extended Diploma in Art and Design Level 3 - Art and Design

York College
09.2024 -

Marketing assistant

Cenegex Management LTD
05.2024 - Current

Front of house team member

The Ham and Cheese
01.2023 - Current

GCSEs -

Fyling Hall School
09.2019 - 06.2024
Cordelia Holliday