Summary
Overview
Work history
Education
Skills
Affiliations
References
Timeline
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Conrad McQuitty

Newtownabbey

Summary

I am a hard working individual who is eager to find challenging work. I have the ability to work well as part of a team or on my own initiative. I am an observant, conscientious individual, who can react quickly while under pressure. I am a quick learner and very eager to acquire new skills. I am flexible regarding workloads and willingness to take on extra duties necessary in order to fulfil the requirements of a work post. Empathetic professional with strong problem-solving abilities and exceptional communication skills. Adept in customer relations and conflict resolution, ensuring positive experience for all clients. Dedicated to fostering customer loyalty and driving continuous improvement in service quality. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

9
9
years of professional experience

Work history

Customer experience advisor

Firstsource
Belfast
08.2024 - Current
  • Expressed care, patience and empathy when handling customer interactions for personalised experience.
  • Recorded and processed customer data accurately.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Built rapport with new and existing customers to boost client retention.
  • Maintained quality of service, ensuring up-to-date product knowledge to effectively upsell.
  • Advised customers on availability, pricing and location of products.
  • Adhered strictly to policies and procedures for continued company compliance.

Team member

Kfc
Glengormley, Antrim and Newtownabbey
07.2019 - 08.2024
  • Kept work areas spotlessly clean for optimal hygiene levels and consistent customer satisfaction.
  • Demonstrated proper food handling and safety standards.
  • Delivered reliable customer service with attention to detail even under high pressure.
  • Remained flexible to cover shifts and work overtime as required.
  • Prepared and packaged orders with precise presentation skills.
  • Advised customers on menu items, providing recommendations and addressing allergy concerns.
  • Received complaints and feedback, escalating as necessary for swift resolution.
  • Offered exceptional customer service with strong product knowledge.
  • Completed daily cleaning lists to maintain tidy and welcoming dining areas.

Sales Assistant

JDF Strategic Associates
06.2015 - 09.2015
  • Keeping up to date on understanding and knowledge of goods/services available to aid sales, Customer Service – face to face, Communicating effectively with customers and team members, Ability to work as part of a team, Good attendance and time keeping skills, Ability to achieve target within strict time constrictions, Upholding a positive corporate image, Event sales

Education

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Skills

  • Trained in First Aid
  • Logical thinker and problem solver with a high attention to detail
  • Efficient with the ability to adapt quickly to change
  • Ability to work to strict deadlines
  • Knowledge of Health and Safety within the workplace
  • Can effectively manage and prioritise workload
  • Work well as part of a team as well as alone
  • Experience of public speaking
  • Cash handling
  • Customer Service
  • Problem-solving
  • Product knowledge
  • Sales expertise
  • Quality Control
  • Complaint resolution
  • Good telephone manner

Affiliations

  • Cycling
  • Swimming
  • Reading
  • Sketching/Drawing
  • Cooking

References

References available upon request.

Timeline

Customer experience advisor

Firstsource
08.2024 - Current

Team member

Kfc
07.2019 - 08.2024

Sales Assistant

JDF Strategic Associates
06.2015 - 09.2015

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Conrad McQuitty