Sunil Mann
Brentwood,United Kingdom
Summary
A highly motivated, hardworking and confident individual with exceptional organisational skills. Focused in all aspects of work and able to work under pressure in order to meet objectives. Confident working independently as well as part of a team to achieve the best results, whether that be by leading or collaborating. Strive for success at all times with a desire to provide an efficacious experience for others.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
Work history
Customer Experience Advisor
Santander UK
Billericay
2023.05 - 2026.02
- Operated tills to assist customers with transactions, including deposits, withdrawals, and account inquiries.
- Trusted with managing vault operations ensuring secure handling and accurate record-keeping of cash and valuables.
- Managed high-volume customer queries simultaneously, ensuring timely resolutions and maintaining service standards.
- Employed active listening and product expertise to successfully resolve inbound queries.
- Greeted customers upon entry, creating welcoming environment and addressing their banking needs.
- Processed large transfers for customers, including CHAPS payments and international transactions.
- Led training sessions for new Customer Experience Advisors; enhanced team's ability significantly.
- Assisted with opening new accounts and offering banking products and services.
- Ensured compliance with all bank policies and procedures, maintaining high standards of accuracy and customer service.
- Handled sensitive information with confidentiality and professionalism.
- Utilised CRM systems to track customer interactions, enhancing service quality and responsiveness.
- Ensured adherence to data protection policies when dealing with customer information; reinforced trust and safety amongst clientele.
- Collaborated with other departments to resolve complex customer issues quickly, contributing to high satisfaction levels.
Education
A level - Mathematics
Isaac Newton Academy
Seven Kings 2015.08 - 2022.07
Skills
- Communication
- Time Management
- Technological Proficiency
- Financial Literacy
- Team Work
- Service orientation
- Persuasive speaking
- Adaptability to changing demands
Hobbies
Sports including football, basketball and badminton, Reading, Travelling - I have travelled extensively, allowing me to learn new cultures and communicate with people from different backgrounds. This experience has enhanced my adaptability and communication skills, allowing me to navigate diverse cultural environments effectively.
Extra-curricular activities
Sikh Empowerment Voluntary Association, Seven Kings May 2019: Assist in the distribution of food to homeless individuals, ensuring they receive warm meals and essential support. Work collaboratively with a dedicated team to provide outreach services, fostering a sense of community and compassion for those in need.
Timeline
Customer Experience Advisor
Santander UK
2023.05 - 2026.02
A level - Mathematics
Isaac Newton Academy
2015.08 - 2022.07